Issue with payment, message sent. Called back within couple of minutes. Details and payment confirmed. Told order would be processed straight away. Email later confirmed dispatch and Royal Mail deli... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Contacted the store with an enquiry confirming price of watch (Garmin fenix 8, cheaper than all other retailers) using their What's App feature. Had a reply within 20mins. Placed an order expecting it... See more
Company replied
Excellent service. I submitted the order with normal shipping and emailed to ask if they could send it 1-2 days instead so it would arrive in time for my daughter’s birthday. Received a promptly rep... See more
Company replied
Although the website was not clear that watches were not available to view at the Milton Keynes store, when I arrived at the store, staff could not have been more helpful. The staff checked with the... See more
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Company details
About WATCHO Jewellers
Written by the company
We warmly welcome you to a place where friendliness, expertise and deep passion come together.
With over 40 years of experience, we have built a reputation as trusted experts offering a friendly service. Our journey has been shaped by innovation, creativity, and a relentless commitment to excellence. From crafting seamless experiences for our guests to fostering a strong, customer-first team, we pour heart and soul into everything we do.
We believe in going the extra mile. That's why we provide an unmatched extended warranty on many products; ensuring that your treasured collection is protected for years to come and offering you the peace of mind you deserve.
Our Promise: Delivering happiness through personal attention.
You are in trusted hands
Written by the company
- Extended Warranty on most products. Award-winning. 0% Finance. Delivery from next day. Free UK Delivery. Accredited Professional Member.
Contact info
6 George Street, Richmond Upon Thames, TW9 1JY, London, United Kingdom
- +441908983500
- help@watcho.co.uk
- watcho.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from WATCHO Jewellers
Thank you so much for your kind feedback — we’re really pleased to hear you’re happy with the watch, the packaging, and the great price.
We truly appreciate your support.
#loveWATCHO
Mondaine Watch
Watch arrived promptly and was reasonably priced.
It is a classic stylish watch that will not date, unlike some "fashion watches "
8 May 2026
Reply from WATCHO Jewellers
Thank you so much for your kind feedback — we’re really pleased to hear you’re happy with your Mondaine watch and that you appreciate its timeless style.
We truly appreciate your support.
#loveWATCHO
Reply from WATCHO Jewellers
Thank you so much for your kind feedback — we’re really pleased to hear your watch arrived on time, well packaged, and that you’re happy with your purchase.
We truly appreciate your support.
#loveWATCHO
Reply from WATCHO Jewellers
Thank you so much for your kind feedback — we’re really pleased to hear you were happy with both the service and the price 🤩
We truly appreciate your support.
#loveWATCHO
Reply from WATCHO Jewellers
Thank you so much for your kind feedback — we’re really pleased to hear you had a positive shopping experience and were happy with the service and website.
We truly appreciate your support.
#loveWATCHO
Watcho obtained alt OEM item
Watcho contacted supplier to obtain an alternative for an out of stock item and clearly explained purchasing process/promptly delivered item.
15 May 2026
Reply from WATCHO Jewellers
Thank you so much for your kind feedback — we’re really pleased to hear you were happy with the clear communication, helpful service, and prompt delivery.
We truly appreciate your support.
#loveWATCHO
Reply from WATCHO Jewellers
Thank you so much for your kind feedback — we’re really pleased to hear you were happy with the quick service, great price, and product.
We truly appreciate your support.
#loveWATCHO
Bought a ladies classic Seiko watch
Bought a ladies classic Seiko watch , great watch for a reasonable price . Was ordered and dispatched promptly and arrived with 2 days. Great service. The second purchase I've made from Watcho and it won't be the last .
14 May 2026
Reply from WATCHO Jewellers
Thank you so much for your kind feedback — we’re really pleased to hear you’re happy with your Seiko watch, the prompt dispatch, and fast delivery.
We truly appreciate your continued support and look forward to serving you again.
#loveWATCHO
Great service all round
13 May 2026
Reply from WATCHO Jewellers
Thank you so much for your kind feedback — we’re really pleased to hear you were happy with the service all round.
We truly appreciate your support.
#loveWATCHO
Reply from WATCHO Jewellers
Thank you so much for your kind feedback — we’re really pleased to hear you were happy with the delivery, price, ease of ordering, and warranty.
We truly appreciate your support.
#loveWATCHO
Professional Service - Highly Recommend
From start to finish the service was fantastic and I'm very happy with the product, exactly as advertised.
This is the first time I've ordered this value watch online after placing my order I called to query the process regarding delivery, I spoke with Mala, she was extremely professional and gave me the information regarding ordering from their supplier, when they would receive and when it would be dispatched to me.
Everything Mala said happened exactly as she stated, watch was sent exactly in timescales provided and watch was received via Recorded Special Delivery next day before 1pm from dispatch date.
Overall a fantastic experience, watch was nicely gift wrapped too
Would recommend to those that are apprehensive regarding high value purchases online and for those who have not ordered from Watcho Jewellers previously
You can definitely be confident you will receive what is advertised and that you are spending money with a company that not only take pride in their products but also their service
Thumbs up from me
Thank you Mala
18 May 2026
Unprompted review
Reply from WATCHO Jewellers
Thank you so much for taking the time to share such a detailed and thoughtful review.
We’re really pleased to hear you had a smooth experience from start to finish and that everything arrived exactly as expected. It’s especially great to know our communication and service helped give you confidence in your purchase.
We truly appreciate your recommendation and your kind words.
#loveWATCHO
Great watch and staff
This was a return visit to look at a seiko spb499-J1 which was on sale and the best price I found and the staff were friendly and helpful as usual making the purchase an enjoyable experience.
This watch will not be leaving my wrist for some time!
20 May 2026
Unprompted review
Reply from WATCHO Jewellers
Thank you for your kind feedback and continued support. We’re delighted you enjoyed your experience with us and that you’re loving your new Seiko. A fantastic choice, and we hope you enjoy wearing it for many years to come.#LOVEWATCHO
Reply from WATCHO Jewellers
Thank you for your kind feedback. We’re really pleased you’re happy with the service and delivery. We appreciate your support and hope to see you again soon. ~#LOVE WATCHO
Above and beyond!
I was interested in a particular Tissot model and contacted Watcho regarding this piece.
Mala was amazing and professional and made sure it was available before I fully committed to the sale. An additional discount was made apparent so how could I refuse?!!
They allowed for me to place a small deposit down to reserve the watch and once I settled the full amount, I was acknowledged immediately with a confirmation receipt and details of tracking and courier service.
The whole process was effortless and made me feel comfortable.
To be honest, in the beginning, I thought the website was a scam because it all too easy, with the process... but I did my homework and they are a legitimate business :)
Delivery was literally special next day delivery, it was extremely quick, the packaging was immaculate and discreet.
I love the watch, i missed out on the 2025 limited edition and thankfully this 2026 limited became available with an even better color strap in my opinion.
This was a treat for myself and it was made extra special by Mala and Watcho.
Highly recommend for their professionalism and sizeable range of watches for every individual.
20 May 2026
Unprompted review
Reply from WATCHO Jewellers
Thank you for your kind and detailed feedback. We’re delighted to hear you had such a smooth experience and are enjoying your new watch. It was a pleasure assisting you, and we truly appreciate your trust and recommendation. #LOVE WATCHO
Quick and Easy
11 May 2026
Reply from WATCHO Jewellers
Thank you for your kind feedback. We’re glad you’re happy with the service and delivery. We really appreciate your support.#LOVE WATCHO
Certina titanium
Had the watch i wanted and was offering a further 15% off so ordered and was on my wrist 3 days later! Great service and discount, very happy with the watch. Certina 38mm powermatic titanium in flamingo pink!
11 May 2026
Reply from WATCHO Jewellers
Thank you for your kind feedback. We’re really pleased you’re happy with your new Certina watch and the service. Great choice, and we appreciate your support.#LOVE WATCHO
Reply from WATCHO Jewellers
Thank you for your feedback. We’re glad you’re happy with the fast delivery and value. We really appreciate your support.#LOVE WATCHO
shipped fast and well packaged
11 May 2026
Reply from WATCHO Jewellers
Thank you for your feedback. We’re glad your order arrived quickly and was well packaged. We really appreciate your support.#LOVE WATCHO
Reply from WATCHO Jewellers
Thank you for your feedback. We’re glad you’re happy with the service and value for money. We really appreciate your recommendation and support.#LOVE WATCHO
Reply from WATCHO Jewellers
Thank you for your feedback. We’re glad your watch arrived quickly and that you’re happy with the service. We really appreciate your support.#LOVE WATCHO
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