Issue with payment, message sent. Called back within couple of minutes. Details and payment confirmed. Told order would be processed straight away. Email later confirmed dispatch and Royal Mail deli... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Contacted the store with an enquiry confirming price of watch (Garmin fenix 8, cheaper than all other retailers) using their What's App feature. Had a reply within 20mins. Placed an order expecting it... See more
Company replied
Excellent service. I submitted the order with normal shipping and emailed to ask if they could send it 1-2 days instead so it would arrive in time for my daughter’s birthday. Received a promptly rep... See more
Company replied
Although the website was not clear that watches were not available to view at the Milton Keynes store, when I arrived at the store, staff could not have been more helpful. The staff checked with the... See more
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Company details
About WATCHO Jewellers
Written by the company
We warmly welcome you to a place where friendliness, expertise and deep passion come together.
With over 40 years of experience, we have built a reputation as trusted experts offering a friendly service. Our journey has been shaped by innovation, creativity, and a relentless commitment to excellence. From crafting seamless experiences for our guests to fostering a strong, customer-first team, we pour heart and soul into everything we do.
We believe in going the extra mile. That's why we provide an unmatched extended warranty on many products; ensuring that your treasured collection is protected for years to come and offering you the peace of mind you deserve.
Our Promise: Delivering happiness through personal attention.
You are in trusted hands
Written by the company
- Extended Warranty on most products. Award-winning. 0% Finance. Delivery from next day. Free UK Delivery. Accredited Professional Member.
Contact info
6 George Street, Richmond Upon Thames, TW9 1JY, London, United Kingdom
- +441908983500
- help@watcho.co.uk
- watcho.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from WATCHO Jewellers
Thank you for your feedback. We’re glad your watch arrived quickly and that you’re happy with the service. We really appreciate your support.#LOVE WATCHO
Happy Customer
Watches are well packaged, great condition, comes with an extra warranty and were well priced.
Delivery was fast and professional.
Very happy with my purchase!
5 May 2026
Reply from WATCHO Jewellers
Thank you so much for your kind review — we really appreciate it!
We’re delighted to hear you’re happy with your purchase and the service. #LOVE WATCHO
Fast delivery and arrived well in…
Fast delivery and arrived well in advance of the planned date.
5 May 2026
Reply from WATCHO Jewellers
Thank you so much for your kind review — we really appreciate it!
We’re delighted to hear your order arrived quickly and well ahead of schedule.#LOVE WATCHO
Excellent service and price
Excellent service and price! Delivered quickly and professionally. Product works perfectly, highly recommend..
7 May 2026
Reply from WATCHO Jewellers
Thank you so much for your kind review — we really appreciate it!
We’re delighted to hear you’re happy with the service, price, delivery, and product. #LOVE WATCHO
Easy transaction
The watch was received the day after purchase. Unfortunately on this occasion it was not quite what I had hoped, so It was returned for a refund. Communication was good and the refund was issued promptly.
8 May 2026
Reply from WATCHO Jewellers
Thank you so much for your feedback — we really appreciate you taking the time to leave a review.
We’re glad to hear you were happy with the communication and refund process, and we’re sorry the watch wasn’t quite the right fit for you on this occasion .#LOVE WATCHO
Customer sercive…
I have recently ordered 2 watches from Watcho, it has been delivered next day, I had a question about one of the watch and they replied so quickly and offered to send another paperwork about the watch. It is so useful to contact directly via whatsapp rather than connecting live support etc. Definitely use them again.
8 May 2026
Reply from WATCHO Jewellers
Thank you so much for your kind review — we really appreciate it!
We’re delighted to hear you were happy with the fast delivery and quick support, and that WhatsApp made things easier for you. #LOVE WATCHO
Reply from WATCHO Jewellers
Thank you so much for your kind feedback — we really appreciate it!#LOVE WATCHO
Reply from WATCHO Jewellers
Thanks for your message — much appreciated!
Quick delivery and good product
Item was dispatched on the same day and quickly received. Accurate description of the item and a good price, very happy with my experience
30 April 2026
Reply from WATCHO Jewellers
Thank you so much for your kind review — we really appreciate it!
We’re delighted to hear you were happy with the fast dispatch, accurate description, and pricing. #LOVE WATCHO
Easy to buy from the website
Easy to buy from the website. Discount given to help with purchase. Watch delivered before delivery date. Watch is stunning and loved the gift wrapping on the box, which was a nice touch!! Love ur customer service.
Khaleel
5 May 2026
Reply from WATCHO Jewellers
Thank you so much for your lovely review — we really appreciate it!
We’re delighted to hear you’re happy with the watch, the delivery, and the gift wrapping, and that you had a great experience with our service.
Kind regards,#LOVE WATCHO
Really strong customer service.
5 May 2026
Reply from WATCHO Jewellers
Thank you so much for your kind feedback — we really appreciate it!#LOVE WATCHO
Reply from WATCHO Jewellers
Thank you so much for your kind review — we really appreciate it!#LOVE WATCHO
The watch ended up having too large a…
The watch ended up having too large a face. I returned it and the refund was processed quickly.
4 May 2026
Reply from WATCHO Jewellers
Thank you for your feedback — we really appreciate you taking the time to share it.
Seiko Watch
choice of product, buying experience, speed of delivery and warranty. Best price compared to other retailers.
27 April 2026
Reply from WATCHO Jewellers
Great to hear you’re happy with everything from the product choice to delivery and warranty. We really appreciate your feedback and support.#love Watcho
A recent purchase
I bought a Seiko Speedtimer from Watcho that did not perform like an older version I had. It would not perform correctly after multiple resets so I got in touch with Watcho and all colleagues were very interested in being helpful in resolving the problem. I returned my watch which was fixed very quickly and sent back to me which makes me very satisfied. It is not always the case, these days, that companies are interested and helpful when things go wrong, Watcho have proved that customer satisfaction is as important as just taking the money so I will not hesitate to recommend Watcho to everyone 🙂👍
12 May 2026
Unprompted review
Reply from WATCHO Jewellers
We’re really pleased we could get this sorted quickly for you and that you’re happy with the outcome.
It means a lot to us that you’ve taken the time to share your experience, and we truly appreciate your recommendation.
#love Watcho
Reply from WATCHO Jewellers
Thank you so much for your kind feedback. #Love Watcho
Easy to use website and a discount code…
Easy to use website and a discount code that actually works on all items for your first order! Order arrived quickly and well packaged.
27 April 2026
Reply from WATCHO Jewellers
We really appreciate you taking the time to leave us a 5* review, thank you so much. #LOVEWATCHO
Have used Watcho before
Have used Watcho before, again great service, website easy to use, would like them to expand their collections
1 May 2026
Reply from WATCHO Jewellers
We are so happy to hear your experience with us at WATCHO. Thank you so much for taking the time to leave us an excellent review. #LOVEWATCHO
I ordered the watch on Tuesday evening…
I ordered the watch on Tuesday evening and received it Thursday morning, excellent service and a good price.
22 April 2026
Reply from WATCHO Jewellers
Thank you for the great review! We're thrilled you're happy with our service, pricing, and delivery. #LOVEWATCHO
Reply from WATCHO Jewellers
We are so glad to know we were helpful to your query. Thank you so much for your 5* feedback. #LOVEWATCHO
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