Issue with payment, message sent. Called back within couple of minutes. Details and payment confirmed. Told order would be processed straight away. Email later confirmed dispatch and Royal Mail deli... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Contacted the store with an enquiry confirming price of watch (Garmin fenix 8, cheaper than all other retailers) using their What's App feature. Had a reply within 20mins. Placed an order expecting it... See more
Company replied
Excellent service. I submitted the order with normal shipping and emailed to ask if they could send it 1-2 days instead so it would arrive in time for my daughter’s birthday. Received a promptly rep... See more
Company replied
Although the website was not clear that watches were not available to view at the Milton Keynes store, when I arrived at the store, staff could not have been more helpful. The staff checked with the... See more
Company replied
Company details
About WATCHO Jewellers
Written by the company
We warmly welcome you to a place where friendliness, expertise and deep passion come together.
With over 40 years of experience, we have built a reputation as trusted experts offering a friendly service. Our journey has been shaped by innovation, creativity, and a relentless commitment to excellence. From crafting seamless experiences for our guests to fostering a strong, customer-first team, we pour heart and soul into everything we do.
We believe in going the extra mile. That's why we provide an unmatched extended warranty on many products; ensuring that your treasured collection is protected for years to come and offering you the peace of mind you deserve.
Our Promise: Delivering happiness through personal attention.
You are in trusted hands
Written by the company
- Extended Warranty on most products. Award-winning. 0% Finance. Delivery from next day. Free UK Delivery. Accredited Professional Member.
Contact info
6 George Street, Richmond Upon Thames, TW9 1JY, London, United Kingdom
- +441908983500
- help@watcho.co.uk
- watcho.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Issue with payment
Issue with payment, message sent. Called back within couple of minutes. Details and payment confirmed. Told order would be processed straight away. Email later confirmed dispatch and Royal Mail delivery following morning.
And my watch is just great.
1 June 2026
Reply from WATCHO Jewellers
Thank you for taking the time to share your experience — it’s really appreciated.
We’re glad we could get everything resolved quickly for you and that your order was processed and dispatched without delay. It’s great to hear the watch arrived safely and that you’re happy with it.
If you ever need anything in the future, we’re always here to help.#LOVEWATCHO
Bought a watch strap......
Easy to find on website, easy to order and quick to arrive. Perfect!
26 May 2026
Reply from WATCHO Jewellers
Really appreciate your feedback — great to hear everything went smoothly and arrived quickly.
Kind regards, #LOVEWATCHO
The shopping experience was great
The shopping experience was great, service exceptional, and delivery prompt.
26 May 2026
Reply from WATCHO Jewellers
Really pleased to hear you had a great experience and that everything arrived promptly.
Thank you for your support.#LOVEWATCHO
Very quick turnaround
Very quick turnaround. Watch arrived well packaged. Excellent service.
8 May 2026
Reply from WATCHO Jewellers
Really glad to hear you were happy with the quick turnaround and service, and that everything arrived safely.
Thank you for your feedback. #LOVEWATCHO
Reply from WATCHO Jewellers
Thank you for your kind words — we really appreciate the support.
Great to hear you were happy with the service and delivery.
Watcho #LOVEWATCHO
Reply from WATCHO Jewellers
Really glad to hear you were happy with the price, the watch, and the fast delivery.
Thanks for taking the time to leave your feedback. #LOVEWATCHO
Just up-graded my Garmin sports watch…
Just up-graded my Garmin sports watch with these guys. Fantastic experience. From the initial contact over the phone to the delivery/pick-up of the new watch. I felt I got a good trade-in valuation as well as a good price on the new watch. A very personable and professional service throughout. Thank you Mala and the team
29 May 2026
Reply from WATCHO Jewellers
Really pleased to hear you had a great experience upgrading your Garmin and that everything went smoothly from start to finish.
Thank you for your kind feedback — it means a lot to the team. #LOVEWATCHO
They went above and beyond to ensure my…
They went above and beyond to ensure my parcel was delivered to me before leaving on holiday, even changing my delivery address to my work address, such an amazing company. Also the watch which was a 40th birthday present was gladly received, so all good.
13 May 2026
Reply from WATCHO Jewellers
Really pleased to hear everything arrived in time and that the watch was such a special 40th birthday gift.
Thank you for your kind feedback — it means a lot to the team. #LOVEWATCHO
Rado watch purchase
We purchased a Rado from here, it was a specific model that we couldn't find elsewhere. Watcho Jewellers ordered the watch for us directly from Rado without any financial commitment from us so we could take a look. Once arrived, we were given a prompt call to visit and take a look. We loved the watch and purchased it. They even gave a discount. Great customer service & price. I would highly recommend to purchase from here if you're looking to purchase a quality watch.
31 May 2026
Unprompted review
Reply from WATCHO Jewellers
Really pleased to hear you were able to get the exact Rado you were looking for and that the experience from ordering through to purchase went so smoothly.
Great to hear you’re happy with the watch and the service. #LOVEWATCHO
Reply from WATCHO Jewellers
Really glad to hear you were happy with the price and fast delivery.
Thanks for your support — we really appreciate it.
#LOVEWATCHO
Great site. Would use again
Purchase process was straightforward. Delivery was quick. Item in perfect condition
27 May 2026
Reply from WATCHO Jewellers
Really pleased to hear everything arrived quickly and in perfect condition.
Thank you for your feedback. #LOVEWATCHO
Reply from WATCHO Jewellers
Really glad to hear you were happy with the service and next-day delivery.
Thank you for your feedback #LOVEWATCHO
One of the best customer service…
One of the best customer service experience I’ve ever had while purchasing a gift for a friend. Highly recommended! Thank you WATCHOO
25 May 2026
Reply from WATCHO Jewellers
Really pleased to hear you had such a positive experience and that everything went smoothly with your gift purchase.
Thank you for your recommendation — it’s greatly appreciated .#LOVEWATCHO
Very helpful throughout
Very helpful throughout, including organising a quick replacement for a watch which did not work.
21 May 2026
Reply from WATCHO Jewellers
Really glad to hear the team was able to help quickly with the replacement and that everything was resolved smoothly.
Thank you for your feedback. #LOVEWATCHO
This is my 5th watch that I have bought…
This is my 5th watch that I have bought for a family gift from Watcho Jewellers. I keep coming back because no one can beat them on price and service. Somehow they are able to offer a greater discount for the same watch then anyone else.
Buying experience on website is also smooth and had the watch delivered in 48hrs of me confirming the order. Five stars from me!
21 May 2026
Reply from WATCHO Jewellers
Really lovely to hear this is your 5th watch and that you keep coming back for gifts — that means a lot.
We’re really pleased you’re happy with the pricing, service, and quick delivery, and we appreciate your continued support. #LOVEWATCHO
Excellent Service
Very responsive service with great customer care. My delivery was very quick and my watches were perfect. I was pleased to receive an additional discount on my purchase too!
26 May 2026
Reply from WATCHO Jewellers
Thank you so much for your kind feedback. We’re really pleased to hear that you were happy with the quick delivery and that your watches arrived in perfect condition. It’s also great to know the extra discount was a nice bonus for you.
We truly appreciate your support and look forward to serving you again in the future #Lovewatcho
Very good customer service⭐️
Very good customer service⭐️ (with competitive pricing).
Would recommend and will use again 👍
4 June 2026
Unprompted review
Reply from WATCHO Jewellers
Thank you so much for your kind words and recommendation.
It's wonderful to know you had a positive experience with us. We truly appreciate your support and are grateful that you chose WATCHO.
We look forward to helping you again in the future.
Always a very smooth transaction and…
Always a very smooth transaction and next day delivery/collection. 5 star customer service and also great service in Richmond. Wish they stocked Longines too.
19 May 2026
Reply from WATCHO Jewellers
Thank you for your kind review and continued support.
We're delighted to hear you've enjoyed both our online service and your visits to Richmond. We appreciate the feedback regarding Longines too!
We look forward to seeing you again soon.
Great product range and exceptional service.
Watcho Jewellers replied instantly when I needed to correct my phone number on the order. And it was shipped the same day. Great product at a competitive price and excellent service.
19 May 2026
Reply from WATCHO Jewellers
Thank you for your kind words — really appreciate your feedback and support! #LoveWatcho
High level of customer support
UPDATE: Updating my review to 5 star to reflect the service level provided.
I was originally upset as the item I ordered was not actually in stock but their customer support team have gone above and beyond to install confidence.
3 June 2026
Unprompted review
Reply from WATCHO Jewellers
Thank you for updating your review and for your understanding.
We're delighted we were able to restore your confidence, and we truly appreciate your recognition of the service provided by our team.~love Watcho
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.