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Walls and Floors Reviews 

45,813
•
TrustScore 5 out of 5

4.8

Bathroom Remodeler
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Review summary

Created with AI, based on recent reviews

Looking at 2,236 reviews, reviewers overwhelmingly had a great experience with this company. Consumers often point out the exceptionally fast shipping times, noting that orders frequently arrive the next day or even sooner. Buyers also praise the solid build quality of the panels and tiles, describing them as stunning and easy to install. Furthermore, shoppers find the online ordering system smooth and commend the staff for being very friendly and supportive. However, some reviewers were not happy with delivery issues, noting that boxes occasionally arrived with broken or chipped items. A few other people also felt that courier handling could be improved, while others mentioned receiving mismatched shades or dealing with transport delays.

What people talk about most

Product

Users describe positive interactions with product, highlighting great quality, reasonable prices, and fast... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that packages frequently arrive on time... See more

Quality

Customers had positive experiences with quality, highlighting that products look amazing and feel solid.... See more

Order

People report positive experiences with order, highlighting that finding relevant products and placing items... See more

Service

Clients share positive opinions on service, highlighting fast, efficient, and hassle-free experiences.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a sample which arrived promptly. Good follow up with a few questions regarding fitting etc. Ordered Acoustic Panels which arrived as specified. All panels in good condition. An extra 5% was o... See more

Rated 5 out of 5 stars

Second time we've ordered tiles from Walls and Floors, local to us, prices are very competitive. Showroom staff are helpful. Online ordering simple, shows how many they have in stock, excellent updat... See more

Rated 5 out of 5 stars

Ordered several of their oak wall batten wall panels for next day delivery, the delivery van ended up breaking down causing the delivery schedule to run behind big time. Credit to them, they got... See more

Rated 5 out of 5 stars

Great price and super quick delivery also being able to order small quantity with lower shipping fee is brilliant. This last purchase was adding to some tile I had left over from last project only nee... See more

Company details

  1. Bathroom Remodeler
  2. Flooring Contractor
  3. Interior Designer
  4. Kitchen Supply Store

Written by the company

Leading Tile Specialists, since 1987. Walls and Floors offers an unbeatable range of tiles online to suit all your home improvement needs. Discover your perfect style this season and #UnlockYourDreamHome

Walls and Floors Details

Written by the company

Fast Next Day Delivery
Fast delivery on all orders. Choose your delivery day.
Order Samples Next Day
Why not try before you buy? Cut and full size Samples straight to your home. Need samples in a rush, next day delivery is available.
Over 2,000 Tiles
Search the largest collection of tiles online in the UK. From classic bathroom & kitchen tiles to modern wood-effect & hexagon designs.
Need Help?
Expert in-house help & advice from our UK based sales & support teams by Phone, Email or Live Chat. Call us today 01536 314730.

Fast & Free Samples

Free tile samples - place your full order with us and we'll refund your samples!

No delivery costs, full size tile samples, no cuts, delivered fast.

Contact info

4.8

Excellent

TrustScore 5 out of 5

46K reviews

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4.8

All reviews

(45,813)

2,041 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Walls and Floors exceptional service

We have purchased a large quantity of wood slat panels from Walls and Floors during the refurbishment of both our office sites in Midsomer Norton. The service throughout has been exceptional, and they kindly provided a discount due to the number of orders we placed. Reliable, helpful and a pleasure to deal with — highly recommended.

18 February 2026
Rated 1 out of 5 stars

Poor

Poor. Delivery was expensive and a pack of tiles were broken on delivery.

16 August 2026
Walls and Floors logo

Reply from Walls and Floors

Good Afternoon, Lucy

Thank you for taking the time to leave us a review.

We are sorry to hear you were left feeling disappointed with the cost of delivery and the damaged tiles.

I can see you have been in contact with our customer service team, and this has now been resolved.

Kind regards
Walls and Floors

Rated 5 out of 5 stars

Great products

Great products, easy ordering and payment system.

Delivery options were brilliant and all arrived as agreed on time.

Hats off to you guys

13 August 2026
Rated 5 out of 5 stars

Ordered a sample

Ordered a sample of one of their acoustic panels. The product was shipped out immediately and arrived very quickly. Very impressed with the service and we shall definitely consider using the product when we come to decorate.

18 August 2026

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