Walls and Floors Reviews 

45,719
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 2,328 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the products are of exceptional quality, featuring lovely designs that look amazing once installed in their living spaces. Consumers also deeply appreciate the fast and efficient delivery service, noting that orders arrive promptly and are always well protected inside secure packaging. Though some reviewers experienced occasional issues with damaged goods upon arrival, customer support teams typically worked hard to resolve the problems swiftly. Some people were genuinely dissatisfied with inadequate protective wrapping that led to broken items, chipped pieces, and subsequent frustrating project delays.

What people talk about most

Product

People report positive experiences with product quality, noting that items like tiles and wall panels look... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, frequently praising the fast shipping times,... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent materials and beautiful... See more

Order

Customers had positive experiences with order, highlighting that finding relevant products and placing an... See more

Service

Users describe positive interactions with service, highlighting fast and efficient experiences from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered several of their oak wall batten wall panels for next day delivery, the delivery van ended up breaking down causing the delivery schedule to run behind big time. Credit to them, they got... See more

Rated 5 out of 5 stars

Great price and super quick delivery also being able to order small quantity with lower shipping fee is brilliant. This last purchase was adding to some tile I had left over from last project only nee... See more

Rated 5 out of 5 stars

Could not fault value for money - had been searching for weeks for the right tile at a reasonable cost and Walls and Floors couldn't be beaten. Their service from start to finish was great - sample... See more

Rated 5 out of 5 stars

We looked at various companies for composite fencing and Walls and Floors was by far the best quality. We liked the interlocking design and the two sided design. Installation was a doddle and the fini... See more


Company details

  1. Bathroom Remodeler
  2. Flooring Contractor
  3. Interior Designer
  4. Kitchen Supply Store

Written by the company

Leading Tile Specialists, since 1987. Walls and Floors offers an unbeatable range of tiles online to suit all your home improvement needs. Discover your perfect style this season and #UnlockYourDreamHome

Walls and Floors Details

Written by the company

Fast Next Day Delivery
Fast delivery on all orders. Choose your delivery day.
Order Samples Next Day
Why not try before you buy? Cut and full size Samples straight to your home. Need samples in a rush, next day delivery is available.
Over 2,000 Tiles
Search the largest collection of tiles online in the UK. From classic bathroom & kitchen tiles to modern wood-effect & hexagon designs.
Need Help?
Expert in-house help & advice from our UK based sales & support teams by Phone, Email or Live Chat. Call us today 01536 314730.

Fast & Free Samples

Free tile samples - place your full order with us and we'll refund your samples!

No delivery costs, full size tile samples, no cuts, delivered fast.

Contact info

4.8

Excellent

TrustScore 5 out of 5

46K reviews

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Asks customers to review

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4.8

All reviews

(45,719)

2,209 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

image on website did not reflect real…

image on website did not reflect real tile supplied

20 July 2026
Walls and Floors logo

Reply from Walls and Floors

Good afternoon Christopher,

Thank you for taking the time to leave a review.

I am sorry to hear that you feel that our website does not truly reflect the tiles purchased.

There are many factors which can affect how products appear online such as your individual screen settings and screen resolution. This is why we highly recommend ordering a sample prior so you are able to see the tile in person and in the space where it is intended for use.

I am sorry that it did not meet your expectations on this occasion.

Should you need anything in the future, please do not hesitate to reach out.

Kind regards,
Lucy | Customer Service Advisor

Rated 5 out of 5 stars

Very smooth ope

Very smooth operation.Easy ordering system, quick delivery, panels very well protected and extremely good product

19 July 2026
Rated 4 out of 5 stars

Good customer service

We received our order promptly, however the total of one box was unusable due to the quality. Called and a new box was sent out straight away after providing photos.

16 July 2026
Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, quick and easy to order, fantastic customer care. One box of tiles arrived broken but new box send within a day of first delivery. Fantastic company. Really pleased with the tiles. Would highly recommend. Thank you.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely thrilled beyond happy…

Absolutely thrilled beyond happy certainly add the wow factor to our bedroom, the only thing i couldn't find anywhere to say how to clean them of fitting fingerprints? had to ring up and ask putting that aside, now thinking where else i could put them. Thank you very happy customer i would give 10 stars if i could

16 July 2026

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