Vue Reviews 

Vue castleford.
Massive disappointment, beware there are no electrical reclining seats. Unlike both vues in Leeds, your paying for a recliner the like you get on a Ryanair flight. Don't waste your money. I was conned by the 'vip' tag that makes no difference to the experience, compete sham of a description. Relying on the small print to hide how sh*t an experience it actually is. Epic screen nothing special if your wondering, just the word epic in massive letting on the side walls.
Would have given zero stars if I could.

Attended Vue Northampton to view 2 films today. Whilst the seating is comfortable and the staff are friendly, the cinema is just too cold. Staff were informed and nothing was done to make the setting more comfortable. Aircon in the reception area didn't help blowing out cold air.
Sadly we won't be returning to Vue Northampton!

I booked 2 seats online for a teatime showing. This was difficult to do because you had to book one seat at a time it wouldn't let you pick your two seats together. I upgraded them both, which again wasn't easy. I printed out the tickets which had a starting time of 17:05 at screen 5. It also stated "Show this QR code to a team member at the ticket gate for entry to Screen 5". When we arrived there was no staff at Screen 5 so we made our own way in. We located our seats and got ready to watch the film. We were then subjected to 40 minutes of ear busting music from advertisements before the main film came on, pure mental torture. For the length of the film there were only 6 people in there. We could have sat anywhere. I know advertisements are revenue but 40 mins non stop is not acceptable. Not the experience we expected and will never repeat.

Honestly I dont know where to start. First of all 3 drinks for £20 is mad. We should at least get 4 large popcorn with that but no, vue is very expensive and we paid £50 for a family of 4. We couldn't even watch the movie because one of my son was 1 year below the age rating and was with 2 adults. I should be the one allowing my child what to watch and not to watch. The service was and still is terrible. Do not go I would rather buy tickets at savoy. Do not recommend.

Saw Downton today2015 screening
Lots of booming noise coming from possibly a nearby screening. We were in screen 10 Cribbs Causeway Bristol
Very annoying when watching a relatively quiet movie

Extremely discriminated customer service and I am really angry because the staff wanted to see my daughter's ID because she was 16 years old which she is. He made her call me but I refused to give ID and rather wanted to talk to the culprit who is making my daughter feel like a criminal but the coward did not want to speak to the old woman with a hoarse voice, did he? Cos he was scared and he was calling the manager, big baby! I make sure I complain to the head office and CEO also the prick did not ask her friend for ID which made me angry.
I send my daughter her birth certificate copy via WhatsApp like she was a federal criminal or something?
Vue cinema compared to Odeon is a extremely garbage place. I prefer Odeon because it is for classy people.
Please do not ever treat my daughter who is 16 like a criminal again otherwise have to answer to me. It is just a southern railway away also my point was ''why did he not ask her friend''? who was her boyfriend so would a 17 years old date a 50 years old? Dumb arse! I will not let this go so easily the emotional impact it had on my daughter. Flipping dueshbags .
Odeon has better food, better staff and quality is integrated. Next time call the PARENT/GUARDIAN. This is what my daughter text me
''So their was a blonde girl and she had makeup on and she wasnt white she was more tanned and she has a yellow t-shirt one and shes the one who asked me if i had id then she left and then their was the guy who was waiting for me to give id he was black and have afro hair and he had a black t shirt on''....
Good thing I was not there !!!!!!!!! I am the birth giver

Visited Vue at Gunwharf Quays Portsmouth to see Downton Abbey, the contrast on the screen was appalling far too dark , brown in colour. Didn’t want to get up and leave to complain as was mindful of disturbing the other patrons. I complained on leaving and was told to email customer services with my complaint. I did this and had a prompt reply saying I should have voiced my concerns immediately, tough luck was the impression I got. Not impressed.

One of worst staff, they did not allow my 9 yr kid because of 15plus rating however we have seen may same rating movie in UK nobody stopped. Moat of the Indin movies can be watch by kids as this movie was comedy movie. no refund. Shame less staff. There are racist people in the world. No humanity. Finally I returned with family without watching movie. me and my family will never watch movie in such a worst cinema.

Awful technical staff control over screen monitoring of to many Screens?Particularly sound levels for some small auditoriums?Some lighting doesn’t dim when film starts?Snack food absolutely ghastly.Minced pig sausages?Popcorn under shoes at home?Some “Horror “films too manipulate by superstition by American church faiths?Some good American Thriller and Musical Films (movies).Indies and Hollywood!Thanks.

Agree with what other reviewers are saying overall, saw Superman in July, and it was massively hot, very poor not putting the air conditioning on in such hot weather, much prefer the newly opened Lumiere cinema, although its £2 more expensive than the Vue, the staff are far more friendlier and welcoming, than the staff at the Vue, which seem a bit inexperienced and disinterested, being a wheelchair user, the guy behind the counter had to give me the code for the lift "Oh it might be..." might be isn't good to me mate, I need to know exactly what it is, just seemed like they couldn't be bothered really, at Lumiere, the staffseem far more engaged, and helpful, and it feels more homely ,Vue has just gone massively downhill over the years.

I went to a performance of the 4K restoration of the Sound of Music in screen 5 at the Vue cinema in Watford. Sadly, the image was dull with all the colours washed out.Such a disappointment. My bluray of the film has grain but is bright with vibrant colours. Also, they forgot to switch on the projector for nearly fifteen minutes. A member of the audience went to find out what was going on.

Cribbs causeway Bristol. Took family for birthday treat but typically idiots talking loudly all through the film!

I had a very disappointing experience with Vue Stratford, both in terms of customer service and the way the cinema operates.

When I had an issue rebooking tickets, I followed their troubleshooting advice and even used live chat support. The chat was closed on me before my issue was resolved, leaving me stranded. In the end, I had to borrow someone else’s phone just to rebook. For a company of this size, the customer support feels dismissive and unhelpful.

On top of that, Vue’s tiered seating system feels unfair and purely profit-driven. Seats in the center of the cinema — which used to be the standard — are now branded as “premium” and cost extra. This means you either pay more for a decent view or settle for uncomfortable seats at the edges or front. For families or groups, the added cost quickly becomes unreasonable. What they call “choice” is really just a hidden price hike.

To make matters worse, there is no staff presence during screenings to deal with people making noise, talking, or using phones. It leaves customers paying more for a disrupted experience that Vue does nothing to manage.

Overall, the combination of poor customer service, exploitative seat pricing, and lack of in-cinema support makes Vue feel like a company more interested in squeezing profits than providing a fair and enjoyable cinema experience.

Most cinema are following this policy and I suggest either using video on demand services, streaming or search for the few community based cinemas that may offer a better deal.

Disappointing experience with Vue in Piccadilly Circus, booked vip seats to enjoy a proper London cinema experience with my girlfriend… I was shocked by the quality of the seating , had that uncomfortable plastic feel.. The size of the screen was a let down too to say the least. Spent a lot of money on this, would not recommend. I am giving it 3 stars due to the fact that the staff members were pretty welcoming and lovely.

I book 3 seats on line.was taken poorly in bed with throat infection on antibiotics.my 2 freinds went.just before the film I had started I had a email from the veiw refunding my ticket money.cheered me up no end,not the money but the thought and kindness without even asking.thank you the vue

We visited Vue Altrincham to see a 15-rated film with my daughter three adults and a 15-year-old. My daughter doesn’t carry her passport, and as her mother, I didn’t think I’d need ID for her. We assumed that our presence as responsible adults would be enough, but the staff refused entry because she “looked too young.” From the moment we questioned this, the team was dismissive, surly, and seemed completely unsure how to handle three adults trying to clarify a simple point, creating an intimidating, mob-like atmosphere.

Adding to the frustration, a group of youths who appeared a similar age (and possibly younger) were allowed in unaccompanied and with questionable ID showing inconsistent and careless enforcement. The manager was useless, and getting a refund took far too long. The whole experience was humiliating and frustrating, and highlighted a team of inexperienced staff who barely looked over 18 and had no real customer service training.

This is not the first time we have experienced poor customer service at this location, and we will not be returning.

Absolutely fantastic service from Tyrese at the Shepherds Bush Westfield Vue.

Me and my sister had booked tickets to the new demon slayer movie when she suddenly became very ill at the front counter and subsequently threw up.

Tyrese handled the situation phenomenally providing; water, ice, tissue, first aids packs, general medical advice and free complimentary VIP tickets even a free tango ice blast!

We can’t thank him enough, God bless him and his family

Turned up to watch a rated 15 film. I was appalled when myself and my two fifteen year old daughters were refused entry after forgetting their id (not that they have any anyway) we were asked to return food for a refund. Ruined our night, they were so excited. Staff utterly rude, (think they were in training, but no excuse) we have made it in plenty of times without any problems. I am not happy.

We booked to go see the conjuring: last rites, three of us and we brought everything e.g. food, tickets, parking. Walked up and they said that my 2 of my 15 year old daughters looked underage and asked for ID but what 15 year old has ID. We tried to explain, but they made us leave, taking the fun away from our Friday night.

Everything went wrong made me wait 6 years for the demon slayer movie just to tell me I can’t watch it just because I’m 1 month away from from being 15 honestly I hate this place so much ruined my whole day and Wallahi I’m praying on this place downfall