Vue Reviews 

Booked VIP tickets to see the Conjuring however the seats hadn't been cleaned and popcorn strewn everywhere.

Had a Shetty cinema cinema today
Reasons..
1. The screen was crepe and dark
2. A light was flickering in room
3. The mess wasn't cleane
4. The sound randomly went off silent
5. Kids alone in 12A movie with torch lighting shining.
6. It was cold
7. They wouldn't give me a refund, just some compliment tickets so they can bring you back to their shetty cinema experience again

Effoff 😡🤬

Don't get the gift card. Vue won't let you use it to book online, so you have do go in person to book, which is inconvenient and also is a way for them to charge you more as online booking is cheaper

Watched Badlands the latest Predator movie. Very disappointed with the dark background throughout the film. It is a great story spoilt by the cinematography. Or is it just Vue Cwmbran??

Mohammed and Nicole…what a Vue !!!
Blackburn (Lancashire)
Nice to experience great customer service along with some nice banter.
Callum make sure you reward your team.

I use Vue Blackburn maybe once every couple of months and I’ve always found my visits to be pleasant enough. Yes in every screen there is a few seats that are ‘tired’ and probably past their sell by date. But generally, the place is clean and tidy. The staff very friendly and there is never an issue with parking my car as there is always plenty of spaces.

The walking dead mashine stole mine and ma gfs money went for a nice night...also smelt of urine in the carpet..spoke to managment and didnt seem to show any intress..aviod mashine

I recently visited Screen 2 at Vue West End and left with decidedly mixed impressions. The experience was competent yet uninspired; functional but far from memorable.

The auditorium itself is compact, as you’ll see from the photos, and the screen size leans towards the lower end of the spectrum. Sound quality and projection were acceptable but nothing to write home about - overall, the experience was serviceable but not particularly immersive.

Staff were courteous, if somewhat perfunctory, and the overall ambience felt more commercial than curated. In sum, it was neither dreadful nor distinguished - a perfectly forgettable outing.

We visited Vue cinema at Redditch for a film showing on screen 7.
The seats we had pre booked were dirty, stained and threadbare on the arms.
We were not prepared to use them and moved to leather covered seats which were marginally better but with broken backrests.
Not value for money.
There were no staff available at any time during the film to raise our issues with..

So basically I wanted to watch a movie yes my phone was dead asked for a refund

Vue castleford is newly opened and was a place we were excited to visit. However we won't be going back! Everything is self service and felt like I was doing my weekly shop! Its expensive and it just feels a little sad. You scan your ticket, walk through a barrier, pick up items from shelves and fridges, self scan and go to your screen. For some this may work, but for our family it felt cold.

zero/nothing , I couldnt book or search website to find out which movies are showing this week and what times are they are being shown , FIX YOUR WEBSITE , complete waste of time , 4 adults/6 children/1 wheelchair user booked a movie on SKY store instead of going to cinema , Spent over £100 on snacks and treats at morrisons and stayed at home . TODAY BECAUSE YOUR WEBSITE DOES NOT WORK PROPERLY VUE LOST HUNDREDS OF POUNDS IN BUSINESS, YOUR LOSS

The cinema hall was very very cold. Even with big, outdoor coats on.

I normally visit the vue in Basildon, but staying with friends we visited the vue in their area but I wasn’t impressed the atmosphere the cinema just looked and felt like it was past its prine

What a very sad experience indeed. Dirty, very few staff who looked very uninterested, horrible musty smell

Website too confusing. I struggle with all the new tech these days as is but this is next level.. not old person friendly!!

I have a Vue Cinema account where I set-up reminders to be notified of when upcoming film tickets become available.

Having received an email notification on 10.10.25 that tickets were now available for "The Running Man", I checked online, but tickets for Vue Cinema in my town was not available.

I then received another email notification on 13.10.25 that tickets were now available for "Predator Badlands", again, I checked online, but tickets for Vue Cinema in my town was not available.

I called Vue Cinema on the same day (Mon 13th) to find out if there was an issue with the website. I was informed that Vue Cinema for my town/the tickets for both films may not be showing, since their website is only refreshed at mid-night on a Tuesday.

Having checked Vue's website again today (Wed 15th), still no sign of Vue Cinema for my town, but every other town under the sun is listed!!

I called Vue Cinema again, spoke to Lance and explained the above. He was unable to answer why my town was not listed on their website. I asked for the contact number for Vue Cinema in my town, so that I can do Vue's job for them and investigate whether or not the above movies are actually being shown and whether there is an issue on the website - no such luck there either!!

I also ask why am I receiving email notifications for tickets which are not available, when Vue knows from my account details which town I live in, etc? Again, he had no answer for that other than he can raise it with technical - doesn't help me much!!

In short, if you want a better service avoid Vue and try Cineworld or Odeon for a stress free experience!! - an average review rate of 1.6 says it all!!

Went to watch “I Swear “ at the Vue @ Glasgow Fort today. No issues at all with the screening whatsoever. However , we waited 20 minutes for food/drink as there were only 2 members of staff serving. The service was appallingly slow at what was quite a busy time ! (School holiday week ) By the time it was our turn to order there was no hot dogs available ,so we didn’t order anything else. A guy in a white shirt who I presume was the manager was milling around behind the counter could I perhaps suggest he might lower himself to actually serve some customers and keep things moving at busy times or perhaps have enough staff available to meet the demand. We will bring our own food next time 😕

Vue castleford.
Massive disappointment, beware there are no electrical reclining seats. Unlike both vues in Leeds, your paying for a recliner the like you get on a Ryanair flight. Don't waste your money. I was conned by the 'vip' tag that makes no difference to the experience, compete sham of a description. Relying on the small print to hide how sh*t an experience it actually is. Epic screen nothing special if your wondering, just the word epic in massive letting on the side walls.
Would have given zero stars if I could.

Attended Vue Northampton to view 2 films today. Whilst the seating is comfortable and the staff are friendly, the cinema is just too cold. Staff were informed and nothing was done to make the setting more comfortable. Aircon in the reception area didn't help blowing out cold air.
Sadly we won't be returning to Vue Northampton!