Vue Reviews 

We visited Vue Altrincham to see a 15-rated film with my daughter three adults and a 15-year-old. My daughter doesn’t carry her passport, and as her mother, I didn’t think I’d need ID for her. We assumed that our presence as responsible adults would be enough, but the staff refused entry because she “looked too young.” From the moment we questioned this, the team was dismissive, surly, and seemed completely unsure how to handle three adults trying to clarify a simple point, creating an intimidating, mob-like atmosphere.

Adding to the frustration, a group of youths who appeared a similar age (and possibly younger) were allowed in unaccompanied and with questionable ID showing inconsistent and careless enforcement. The manager was useless, and getting a refund took far too long. The whole experience was humiliating and frustrating, and highlighted a team of inexperienced staff who barely looked over 18 and had no real customer service training.

This is not the first time we have experienced poor customer service at this location, and we will not be returning.

Absolutely fantastic service from Tyrese at the Shepherds Bush Westfield Vue.

Me and my sister had booked tickets to the new demon slayer movie when she suddenly became very ill at the front counter and subsequently threw up.

Tyrese handled the situation phenomenally providing; water, ice, tissue, first aids packs, general medical advice and free complimentary VIP tickets even a free tango ice blast!

We can’t thank him enough, God bless him and his family

Turned up to watch a rated 15 film. I was appalled when myself and my two fifteen year old daughters were refused entry after forgetting their id (not that they have any anyway) we were asked to return food for a refund. Ruined our night, they were so excited. Staff utterly rude, (think they were in training, but no excuse) we have made it in plenty of times without any problems. I am not happy.

We booked to go see the conjuring: last rites, three of us and we brought everything e.g. food, tickets, parking. Walked up and they said that my 2 of my 15 year old daughters looked underage and asked for ID but what 15 year old has ID. We tried to explain, but they made us leave, taking the fun away from our Friday night.

Everything went wrong made me wait 6 years for the demon slayer movie just to tell me I can’t watch it just because I’m 1 month away from from being 15 honestly I hate this place so much ruined my whole day and Wallahi I’m praying on this place downfall

Wow! Cinemas have really changed since I was a child. I remember sticky floors and cramped seats, but Vue feels much more modern and almost luxury now. The seats are really comfy with plenty of space, and wide aisles make the whole experience a lot more enjoyable. That’s said, it definitely comes at a cost. What used to be a cheap night out is now really expensive, and the food prices are extortionate.

I attended Vue Gunwarf on 9th Sept. 25 to see a screening of NT-Live. The seats cost £22 each for our party of 3 so a total of £66.

Out of the 2 hour screening the first 45 minutes of audio was out of sync with the picture with a delay of over a second giving rise to an obvious “lip-sync” issue. This made the production painfully unwatchable. After 30 mins the streaming was stopped and restarted to try and solve the problem. This ruined any remaining atmosphere in the auditorium. The attempt failed. There was then a second attempt 15 minutes later which succeeded but by this time the audience experience was destroyed.

I discussed with my party if we should leave early and request a refund but as it was my daughter’s birthday and she had been looking forward to the play she decided to stay.

Following the screening I approached the general manager to make a complaint. He was dishevelled, inattentive, avoided eye contact and seemed unable to articulate himself clearly.

Quite frankly I wondered if he was in fact the toilet cleaner who had been put up as a stooge to absorb the customer complaints that must have been anticipated.

I voiced my complaint firmly and politely and explained that the poor experience had ruined my daughter’s birthday.

The manager didn’t seem to care, didn’t apologise, didn’t commit to take any action to improve things in the future and refused to offer any form of compensation or refund.

In fact he said it was Vue policy not to offer refunds.

He sloped off before the conversation was complete. Despite a growing gathering of dissatisfied customers following the screening.

On request from others he failed to provide any clear contact details for Vue customer services or the complaints point of contact. And abdicated any responsibility or accountability for the issue blaming “the other end” of the streaming service.

It seems to me that the Vue policy is in breach of UK consumer law since refunds are due when the product or service is demonstrably defective, which in this case it was.

Vue charge premium prices but deliver a poor, disfunctional service. They employ staff who lack the basic competence to address any customer concerns that may arise.

I strongly recommend avoiding Vue cinemas.

Since Cineworld closed in Northampton, i visited Vue Sol Central Northampton last Sunday afternoon. Car park empty.. cinema itself empty. Today, ive received a parking fine for £60. I had followed the parking instructions to enter your vehicle registration but you are not given any receipt (so i have no proof). I wont be back and will swap to Odeon instead!

As others have documented, unable to use Sky vouchers and left with no alternative than to pay…similarly Vue not offering any compensation for their error…which, unhelpfully was not documented on website…which would have helped with the decision to travel to the venue. All round lack of accountability for failure of service.

Vue had a technical issue accepting codes... Had to pay full price and they won't exercise any discretion by refunding the original booking. Disgraceful!

My son and I both tried to book the day before several times using the 2 for 1 Meerkat movies code, said error code try later. Gave up and just went 20 mins before show to book tickets. 3 staff 2 people in front. Took 15 mins to be served. Not able to book seats as systems down, couldn't tell us if there were any spare seats, couldnt scan the meercat code. Said we could go in and sit on any spare seat but would have to move if someone said tbey had booked the seats. Charged us for one lowest price seat👍 Sat on the seats that were not showing as booked on our mobiles. Didn't have to move. Sound was deafening throughout trailers but OK during film. Lift not working. Looked like there had been a water leak all over the downstairs carpet, dehumidifiers all around, hope it wasn't the toilets😩. Seat was comfortable. FIX THINGS VUE!

Pants website, pants customer service, pants app pants pants pants pants!

Even the staff are Absolutely PANTS. Me and my partner have been trying to use our VALID vouchers for the pants... I mean past 2 days and it doesn't work. Can't even get through to customer service.

Just entered Vue Leicester Square London. Standing like a lemon waiting to get served. One guy beside me getting served, three staff at the till not bothering. Dear Mr Vue MD - if my team dealt with the public like that they would be sent for re-training and moved back of house. Fortunately it’s a trip down from Glasgow for me, be glad to get back to my Odeon where their priority is customer first.

Went to the new Vue at Castleford tonight to see the new Fantastic 4 film with my parents, and it was pretty good! We were sat in the new EPIC screen (screen 7), and just before the film started, a member of staff came in to welcome us to the new cinema and screen! One slight niggle though, and that is that we ordered a large Pepsi Max, yet the lids provided didn't fit the drink! Will defo go again, especially as we get two free tickets per month via Sky!

Popcorn was fresh but the seats were ripped and uncomfortable. Could do with a bit of love, especially for the price of tickets/snacks!

The cinema and staff were fine but having parked in disabled bay after the movie there was no access via Sainsburys (Sundays and the lifts weren’t working. I have a blue badge for a reason! No help available.

Very disappointing experience at Vue Cinema, White City Westfield.
The seats were filthy, the air conditioning was off during a heatwave, and the toilets were in a terrible state. I wouldn’t recommend this location to anyone.

If I could give 0 I would. After several emails and calls to have refunded and cancelled gift cards that never arrived, one of them was finally used by someone who had obviously obtained them somehow. If vue had acted when I asked that would not have happened. Also I was never refunded the £60. No-one called me back despite my speaking to several agents who told me they would. I lost £60 to them and a whole lot of my time. This is illegal practice and I will never use this company again.

The Vue Cleveleys disgusting staff!

My son Harry is 22 years old he is non-verbal Autistic but he is the most happiest person ever! He wants for absolutely nothing! His things are visits to Blackpool tower and the pictures.. ever since we can remember he likes to video credits for himself! Not to upload onto any social media because he doesn’t have any! Or make any piracy’s videos to flock for extra cash 🤣

Unfortunately he had a bad experience at the Vue Cleveleys! while getting his phone out for the film. Yes I understand there are issues with this etc, we have had our trials and tribulations as a parent, 9/10 when explained that he is autistic and confirm he’s not filming to post or sell! these places are 100% supportive!

Well not today!!. They threatened to get the police on his Dad and wanted to take Harry’s phone of him to get the recordings and delete them! Which is a big no!
Unfortunately I was not there and lucky for them really!

I just want to spread abit of awareness about children AND adults with disabilities and not all are visible.. my heart aches how my Harry would have felt especially being surrounded and people watching him, because of the uproar a particular members of staff made. They then apologised and said they do not really understand and never come accross anything like this before.. but that’s okay because you got it out of your system 🙌🏼

it may not matter to most! but it matters to me as Harry’s Mum! Please educate people because he loves the cinema and I hate he’s gone through this today! So massive thank you to The Vue cleveleys! NOT

I complained to the Vue regarding a recent issue. I received an email saying the they would refund me for the tickets I brought to take my grandson to a film that ended up not showing. Other customers on that day were offered a full refund and was able to choose another film for free. How ever I was not given this choice. After complaining, I was advised by email, I would get a full refund and it would be in my account between 3 & 5 days… Guess what, the refund has not gone into my account, and feel that there was no intentions of refunding my money…😡😡😡