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Vonder Reviews 645

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their kindness, helpfulness, and professionalism, highlighting individuals who go above and beyond to ensure a smooth and stress-free experience. The convenient and unbeatable locations are also frequently mentioned as a significant positive, making daily life easier and more enjoyable for residents. However, some people were dissatisfied with the service and facilities. Issues such as slow responses to complaints, unaddressed maintenance problems like broken lifts or power cuts, and common areas filled with trash were reported. A few customers also experienced problems with response times, noting that emails were not replied to once contracts were signed, and some found the overall management to be unprofessional.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their helpfulness and professionalism. Many... See more

Service

Clients share ambiguous opinions on service. Many reviewers express significant dissatisfaction, citing... See more

Facilities

Reviewers highlight ambiguous aspects of facilities. While some customers praise comfortable, well-equipped... See more

Location

Users describe positive interactions with location, frequently highlighting its convenience and... See more

Response time

Consumers find response times to be ambiguous. While some reviewers praise quick and efficient responses,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Building overall is nice, good amenities, everything you need! security could be increased though. The management team is really kind and helpful, Tida was my property manager whilst I was there, an... See more

Company replied

Rated 4 out of 5 stars

A very great landlord who provides nice flats, good community management, masterclasses, sports facilities, and fun events to meet your neighbours. Don't hesitate to sign a contract with them and expe... See more

Company replied

Rated 5 out of 5 stars

I had a great stay at Vonder Wembley and would definitely recommend it. Aggie took amazing care of us from the start, communication was easy, quick and very friendly. She made everything feel smooth... See more

Company replied

Rated 5 out of 5 stars

Working with Ty at the Stevenage site is always a pleasure. He is professional, reliable, and very good at his job. Ty consistently goes above and beyond to be helpful and is an excellent letting agen... See more

Company replied


Company details

  1. Property Management Company
  2. Apartment Rental Agency
  3. Condominium Rental Agency
  4. Vacation Home Rental Agency

Written by the company

Vonder is a tech-enabled, extended-stay lifestyle platform that redefines modern living by offering beautifully designed spaces prioritising experiences within a vibrant community. Tailored for digital nomads and young professionals, Vonder transforms long-term residential living by providing a home away from home while fostering connections and encouraging urban exploration. Our Vonder App enhances convenience and community engagement, connecting members with local cultures and adventures.

Vonder

Written by the company

Modern Living, Reinvented.
Discover our beautifully designed homes and vibrant communities around the world.

Contact info

4.1

Great

TrustScore 4 out of 5

645 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 31% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

I've really enjoyed working with Vonder!

I've really enjoyed working with Vonder, it's been a smooth and positive experience overall. A big part of that is down to Aggie, who has been absolutely amazing throughout. She's always on hand, nothing is ever too much trouble, and she genuinely makes you feel looked after. The kind of person who just makes everything easier. Would definitely recommend!

24 February 2026
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Reply from Vonder

Hello Triss,
We appreciate your positive review, thanks for that. We will make sure to pass it to her!

Rated 5 out of 5 stars

Great stay at Vonder Upriver

I was staying at Vonder Upriver. The flat was very nice and clean. The check in process was smooth. Even though I arrived hours before the check in time I was able to wait in the coworking area until the flat was ready. There was tea and coffee and other refreshments. All staff was absolutely lovely but shout out to Aggie who helped me arrange the stay and made the atmosphere feel like home.

18 July 2025
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Reply from Vonder

Hello Klara!
Thank you so much for this feedback! We really appreciate it!

Rated 4 out of 5 stars

Broken Blinds

I had a great experience with manager Abdullah, i was facing issues with the broken blinds for a while and he got them fixed in no time! Very professional, quick and efficient

10 February 2026
Unprompted review
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Reply from Vonder

Hi Maninder,
thank you for sharing your experience! Glad Abdullah could help and get everything sorted quickly.

Rated 5 out of 5 stars

Best service

Comfy stay, great host

15 December 2025
Unprompted review
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Reply from Vonder

Hi Salman, really appreciate your kind words! Happy to hear you enjoyed your stay and the service.

Rated 5 out of 5 stars

Best apartment setup I’ve had in Germany

Getting an apartment with Vonder was such a smooth experience, which is so rare to find in Berlin. The contract was reasonable, the stay-in period is flexible, and check in was easy. Even without viewing physically (we were based in another city prior to living here), the apartment was exactly like it was in the photos. It’s in a new building, in a good and safe location.
Everything about living here is convenient: the doors are operated by an app, there is a laundry room that’s free to use in the basement, the furniture and amenities were complete as soon as we moved in, communication with the Vonder team is clear, quick, and pleasant. The room size and layout works perfectly for my boyfriend and me. During the winter, even when the heater isn’t on too strong, our room is comfy and warm inside. We have monthly gatherings with other residents, which I really appreciate.
This is the best apartment setup I’ve had in Germany since I moved here. I highly recommend Vonder!

18 February 2026
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Reply from Vonder

Hi Francesca, thanks for the detailed feedback! It’s great to hear everything went smoothly and you felt comfortable during your stay.

Rated 3 out of 5 stars

The janitor is quite rude to guests.

I have contacted the janitor on several occasions regarding some concerns in my room. Ever since then, whenever he sees me, he makes peculiar comments inquiring if everything in my room is satisfactory, implying that there is always an issue.
He can also be quite rude at times.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

This is truly the best experience I've…

This is truly the best experience I've had living at any location thanks to Tida Jabi. It's secure and you are heard and promptly resolve any issues or requests you have and it's done with a smile. Can't recommend this place enough :)

Thank you Tida and Vonder for everything!

16 February 2026
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Reply from Vonder

Thank you so much for your kind words!
We’re truly happy to hear that this has been your best living experience and that you feel secure, heard, and well taken care of.

Rated 5 out of 5 stars

Great building management

The building management wasn’t really great at the beginning when we moved. Been a couple of months I see the imporvement, with the maintenance service.
Special thank you to Abdullah Leghari, who proactively resolved our reported issue.

10 February 2026
Unprompted review
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Reply from Vonder

Hi Zari, thank you for your review! Happy to hear the maintenance improvements have made a difference and that Abdullah could assist you.

Rated 5 out of 5 stars

The team at VONDER has been exceptional…

The team at VONDER has been exceptional from the very start, especially Tida and Ty. Tida is incredibly quick at addressing any queries and has been an absolute pleasure to work with. Both she and Ty are friendly, professional, and always responsive, making every interaction smooth and easy. I highly recommend them!

9 February 2026
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Reply from Vonder

Hi Lily, really appreciate your kind words! Glad Tida and Ty made your experience smooth and enjoyable.

Rated 1 out of 5 stars

They put us in bad situations

We rented a property through this company. According to our tenancy agreement, Vonder are listed as the responsible letting agent

Now that our tenancy is ending and we need a reference for a new property, the company is refusing responsibility and claiming another company should provide it. However, Goodlord does not accept that reference because the second company is not named in our contract.

As a result, we are stuck in a very stressful situation. Our contract is about to end, we cannot complete our new tenancy, and no one is responding to our emails or phone calls.

Very disappointing and unprofessional experience.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Great agents!

Great agents!, easy and hassle free. And if Sharjil is your agent then you’ll be blessed, he understands your needs and save your time and energy. Will always choose them.

17 September 2025
Unprompted review
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Reply from Vonder

Hi Ray

Thank you so much for your kind words! We’re thrilled to hear you had such a smooth experience and that Sharjil could make things easier for you. We really appreciate your support and look forward to helping you again in the future!

Rated 5 out of 5 stars

Ty provides Fantastic service

Working with Ty at the Stevenage site is always a pleasure. He is professional, reliable, and very good at his job. Ty consistently goes above and beyond to be helpful and is an excellent letting agent who genuinely cares about the residents. He takes the time to support and guide them through the process. He is a real asset to the company.

21 January 2026
Unprompted review
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Reply from Vonder

Hi Chloe

Thank you for sharing such wonderful feedback! We’re so glad to hear that Ty made your experience at the Stevenage site smooth and positive. It’s great to know his professionalism and care for residents really stand out. We’ll be sure to pass this on to him!

Rated 5 out of 5 stars

The company is great

The company is great, they reply to mails and solve any queries within hours. I havent been staying at this place since 1st July at Glockenturmstrasse 40 and honestly its been great. Looking forward to a long and peaceful stay. ❤️

15 January 2026
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Reply from Vonder

Hey Mohit, we really appreciate you taking the time to share your feedback with us!

Rated 5 out of 5 stars

Vonder Wembley is a wonderful place to…

Vonder Wembley is a wonderful place to live. Tida is always warm, welcoming, and incredibly helpful.

20 November 2025
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Reply from Vonder

Hey Mark,
we are genuinely grateful for your glowing review of Vonder! It's amazing to know that our staff have met your expectations. Thank you for choosing us!

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