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Volcano Coffee Works Reviews 

872
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly love the wide variety of exceptionally flavorful coffee blends, frequently noting that the fresh beans smell amazing and consistently make a fantastic brew. Buyers regularly point out that the online ordering process is completely seamless and packages always arrive securely and very quickly. Some reviewers were not happy with occasional delivery delays that left them waiting somewhat longer than expected for their shipments. A few individuals also mentioned feeling disappointed by specific product flavors or noticed that prices were slightly higher than alternative roasters.

What people talk about most

Product

Clients share positive opinions on product, frequently highlighting the exceptional taste, fresh aroma, and... See more

Quality

Customers had positive experiences with quality, frequently praising the smooth, rich taste and fresh aroma... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting the prompt arrival of... See more

Order

Customers consistently note positive experiences with order processes, highlighting smooth transactions and... See more

Customer service

People report positive experiences with customer service, noting that representatives are reliable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My husband started buying the Volcano decaf which is excellent but got me hooked on the other blends. The Panettone coffee is outstanding- I’m slightly panicking that it’s limited edition as it’s my f... See more

Company replied

Rated 5 out of 5 stars

Ordered a presentation pack as Christmas gift Tuesday 16th December. The system said it was despatched 17th December but by 22nd it had still not arrived. Called customer service - permanently engag... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Volcano Coffee Works. Royal Mail 'lost' my parcel and I contacted VCW via email. I received a response & they sent a replacement order straightaway, which I received today. The... See more

Company replied

Rated 5 out of 5 stars

I ordered from Volcano the first time on the 16th Dec, received despatch notice just like another reviewer on the 17th, no coffee by the 19th. Emailed the order address and received a reply within an... See more

Company replied



Company details

  1. Coffee Roasters
  2. Coffee Shop
  3. Coffee Store

About Volcano Coffee Works

Written by the company



Proudly independent South London coffee roasters selling ethically sourced and award-winning ground coffee, coffee beans and compostable pods.

Try our award-winning speciality coffee on subscription. Freshly roasted and delivered to your door as often as you want. Use code DISCOVER20 for 20% off your first 3 orders. 20% Off: Speciality Coffee Subscriptions All Coffees All Brewing Equipment

Our Taste Guarantee

Love it or your money back

We're so confident you'll love our speciality coffee that if it's your first time trying a 200g bag of coffee beans and you don't like it just reach out to our team and we'll either advise on brewing method, offer a replacement of your choice for free or refund your order*.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

872 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(872)

80 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Not disappointed

We have recently returned from New Zealand. Our immediate thoughts were to return to ordering from Volcano as we did a few years ago. We have not been disappointed as our first order has been smoothly transported to Cumbria. Even better, the Mount Blend we ordered tastes great and prepares us for the day ahead. We were nervous as our New Zealand coffee supplier was a high standard to beat. We will be ordering all our coffee from Volcano.

22 January 2025
Unprompted review
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Reply from Volcano Coffee Works

Thank you for your wonderful review, Rob! We're thrilled to hear that Mount Blend met your high expectations. Happy brewing :)

Rated 5 out of 5 stars

Excellent coffee

17 January 2025
Unprompted review
Volcano Coffee Works logo

Reply from Volcano Coffee Works

Thank you for the review! It's great to hear that you love the coffee. Happy brewing!

Rated 5 out of 5 stars

Coffee arrived as expected and smells great

Coffee arrived as expected and smells great.

Assume this will be the same excellent coffee it always has been

thanks

10 January 2025
Unprompted review
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Reply from Volcano Coffee Works

Thank you so much for your review! I hope you enjoy the coffee—happy brewing! :)

Rated 5 out of 5 stars

I am a regular customer

I am a regular customer, and I subscribed to their coffee beans every month. I subscribed because I enjoy their coffee beans because I don't end up having a lingering after taste.
If you love coffee fresh from your bean to cup coffee machine, then please try it, I truly recommend it.
:-)

23 December 2024
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Reply from Volcano Coffee Works

Thanks so much for your amazing review and your continued support! We're so happy to hear you love our coffee and that it’s the perfect match for your bean to cup machine. It really means a lot to us! Happy brewing! :)

Rated 2 out of 5 stars

In comparison with other coffee sellers…

In comparison with other coffee sellers eg Rave, Horsham I found this wasnt as smooth or as flavourful. It was OK

3 January 2025
Unprompted review
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Reply from Volcano Coffee Works

Hi Debbie, thank you so much for your feedback! Sorry to hear the coffee wasn’t as smooth or flavourful as you’d hoped. If you’d like, drop us an email at orders@volcanocoffeeworks.com with details about how you brewed the coffee. We’d love to share some brewing tips tailored to your method and the specific coffee to help you get the best flavour, or send you a replacement that might be more suitable. Looking forward to hearing from you!Pat

Rated 5 out of 5 stars

5* service and quality

We ordered a Sage Bambino machine and a Baratza Encore ESP grinder from Volcano. The machine came with a free kit containing two flat white mugs, a storage tin, and clip, as well as a 5 month (500g) coffee subscription. The blender came with another free 500g bag of coffee so we ordered something different here.
The kit is amazing and arrived within 24 hours of being dispatched.
The coffee is superb and being able to grind it fresh each day has been a game changer.
We are so delighted and couldn’t recommend Volcano more!!
Support a small business and don’t buy your equipment from a large high street chain!!!

26 December 2024
Unprompted review
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Reply from Volcano Coffee Works

Thanks so much for your review! So glad you're enjoying the coffee and your new set up. Enjoy the freshly ground brews and thanks again.

Rated 5 out of 5 stars

Excellent selection of Christmas…

Excellent selection of Christmas coffees.

24 December 2024
Unprompted review
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Reply from Volcano Coffee Works

Thanks so much for your review, Robert. Great to hear you enjoyed the Christmas coffees as much as us :-)

Rated 5 out of 5 stars

Great coffee in every way

Great coffee in every way

27 December 2024
Unprompted review
Volcano Coffee Works logo

Reply from Volcano Coffee Works

Thanks so much for your review, Miriam. It means a lot! Enjoy the brews :-)

Rated 5 out of 5 stars

Easy order process & Speedy delivery

Easy order process & Speedy delivery. Good after sales service too.

18 December 2024
Unprompted review
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Reply from Volcano Coffee Works

Thanks so much for your review, so glad to hear! Enjoy the coffee :-)

Rated 4 out of 5 stars

Delicious coffee

The delivery was on time. I have really enjoyed the both bags. The Ethiopian Limu had a higher acidity and bolder flavors which was delicious. The Brazil Fazenda was a lowered acidity but still delicious. I used a 1:14 ratio with V60 poor over.
It was rather disappointing that the bags were only 200g vs others have 250g for the same price.

19 December 2024
Unprompted review
Volcano Coffee Works logo

Reply from Volcano Coffee Works

Thank you for your review, Greg! We’re happy to hear you enjoyed both coffees and appreciate your brewing notes. We understand your thoughts on the bag sizes and will make sure to pass the feedback to the team. Happy brewing!

Rated 5 out of 5 stars

First personal order

First personal order after being give Volcano coffee as a birthday present. Easy ordering process. delivery on time. coffee is good.

1 December 2024
Unprompted review
Volcano Coffee Works logo

Reply from Volcano Coffee Works

Thanks so much for your review, John. Great to hear everything went smoothly and that you are enjoying the coffee! Thanks again from all of us at Volcano Coffee Works.

Rated 5 out of 5 stars

Coffee machine purchase

I bought a coffee machine and coffee subscription as a gift. The recipient is extremely pleased with it. All I can say is that the delivery process was first rate. I was kept fully informed of progress every step of the way.

23 October 2024
Volcano Coffee Works logo

Reply from Volcano Coffee Works

Thank you so much for your review, Malcolm! We’re thrilled to hear that the coffee machine and subscription were a hit and that you were happy with the delivery process. Happy brewing! :)

Rated 5 out of 5 stars

First order from Volcano

First order from Volcano, very happy with ordering process and delivery. Haven't tried the coffee yet because it's for Christmas, but hopefully won't be disappointed and will be ordering again. Always like to support local small businesses.

1 November 2024
Unprompted review
Volcano Coffee Works logo

Reply from Volcano Coffee Works

Thank you for the lovely review, Helen! Good to hear the ordering process went smoothly, and we hope you enjoy the coffee. Happy brewing!

Rated 3 out of 5 stars

This is my first time of buying Volcano…

This is my first time of buying Volcano coffee and decided to try the 'Mount Blend'. The coffee is pleasant, but rather unexceptional. I have also bought 'Sombra' but not tried it yet.

22 October 2024
Volcano Coffee Works logo

Reply from Volcano Coffee Works

Hi Carol, thanks for taking the time to leave a review with us! So sorry to hear it didn't taste quite right - often times the brew ratio can make a huge difference so I would love to opportunity to help you dial in the coffee a bit and if that doesn't help we'd happily send you something else to try that we think you'd love - please send us an email on orders@volcanocoffeeworks.com. Speak soon, Sonya.

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