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Sea Island Coffee Reviews 

406
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and unique taste of the coffee, often describing it as the best they have ever had. Many people appreciate the efficient delivery service, noting that products arrive quickly and promptly. The ordering process is frequently highlighted as easy to use, supported by responsive and helpful customer service. However, some customers also noted issues with external delivery services, such as shipments getting stuck in customs or problems with specific carriers. A few other people also felt that certain coffee varieties did not meet their taste expectations, mentioning issues like under-roasted beans, bitterness, or a lack of expected flavor profiles.

What people talk about most

Product

Users describe positive interactions with the product, consistently praising the coffee as amazing,... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the coffee as amazing,... See more

Delivery service

People report positive experiences with delivery service, frequently praising its speed and efficiency.... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as fantastic, great, and... See more

Order

Reviewers mention positive feedback about order, highlighting an easy ordering system and prompt delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

While enjoying my first cup of Pitcairn Coffee, I allowed myself to take a mental journey to reflect on the path it had taken to get here. Amazing! I hope others will come to enjoy the uniqueness of t... See more

Rated 5 out of 5 stars

These guys are super responsive and send products quickly! In my situation, the coffee arrived partially damaged as a result of shipping. The team immediately responded and sent over a fre... See more

Company replied

Rated 5 out of 5 stars

Customer experience great; I had to phone the London shop with a question about the Jamaica Blue barrel which was answered proficiently by a lovely lady. Many thanks 🙏 As to the coffee you’ll ha... See more

Company replied

Rated 5 out of 5 stars

Good roast. Good beans. Up to expectations. But the package (tin) doesn’t contain a one-way valve. After leaving the beans sitting for two weeks to release gas, the packaging inside became very inflat... See more

Company replied


Company details

  1. Coffee Roasters
  2. Coffee Store
  3. Coffee Wholesaler

About Sea Island Coffee

Written by the company


Since 2007, Sea Island Coffee has specialised in sourcing the world's most exceptional and rare coffees for connoisseurs to enjoy at home.

We ethically source single-origin beans by exploring the world's most celebrated and remote coffee-growing locations. In our selection, you will find famed coffees like Jamaica Blue Mountain and Panama Geisha, alongside rare discoveries from the volcanic isle of St Helena, the historic Bourbon Pointu from Reunion Island, and unique species like Coffea Racemosa, among many others.

We are dedicated to freshness, roasting every coffee to order here in the UK to ensure each cup is as vibrant and flavourful as possible. Whether you prefer whole beans, ground coffee, or the convenience of Nespresso® compatible pods, we deliver a truly special coffee experience directly to your door.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

406 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(406)

99 reviews in the last 12 months

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Rated 2 out of 5 stars

Disappointing service, unfortunately

I have had a coffee subscription for ages and it has generally been very good - until now. My order was normally sent out the day after payment was taken from my card, unless they were out of stock, in which case they would offer an alternative. This time the order had still not been sent three days later, and I had received no updates. My e-mail on the subject was not answered and nobody picked up the phone when I called later in the day. After this disappointing customer service, I have cancelled my subscription online and I have asked for a refund on the unfulfilled order.

17 July 2026
Unprompted review
Rated 1 out of 5 stars

So little amount and so spencit the…

So little amount and so spencit the cost $38,00 and shipment $50,00 very very disappointed never again

12 June 2026
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Reply from Sea Island Coffee

We're sorry to hear you were disappointed. International shipping to the US now starts at around $40, regardless of order size, so a single 125g bag is unfortunately not the most economical way to order. Shipping increases only marginally on larger orders, offering considerably better value. We hope you enjoyed the Galapagos coffee despite your disappointment with the shipping costs.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, great product!

5 June 2026
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Reply from Sea Island Coffee

Claire, we're delighted your first experience with us has been such a positive one. The Signature Collection Jamaica Blue Mountain is a wonderful choice.

Rated 5 out of 5 stars

Excellent coffee and excellent delivery…

Excellent coffee and excellent delivery service. Really enjoy the variety available from this store .

28 May 2026
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Reply from Sea Island Coffee

We're so pleased you're enjoying the variety of coffees we offer. If you'd ever like some personalised recommendations for your next origin, we'd be delighted to help. Just send us an email.

Rated 5 out of 5 stars

Love the coffee that they provide

Love the coffee that they provide

28 May 2026
Sea Island Coffee logo

Reply from Sea Island Coffee

Paul, we're so pleased to hear this. Jamaica Blue Mountain is a truly special coffee, and we're delighted you're enjoying it.

Rated 5 out of 5 stars

Everything was perfect

Everything was perfect. Timing, unbelievable quality and taste. Nothing short of amazing. I will be ordering more in the future. I highly recommend this sea island coffee

13 May 2026
Rated 3 out of 5 stars

Feel like I wasted money :(

I had an issue with my order and customer service was very helpful and quick to respond (minus the weekend), but I am a little upset about the beans that I hit and the lack of information readily provided. I ordered the geisha gift set after doing a lot of research and took a chance on what is a pretty ridiculously priced coffee. I’m getting very into the hobby in recent years but I am not an expert. I learned, too late after wasting some of these gold-priced beans, that Sea Island in particular roasts these, untraditionally, a little darker than other geishas. This meant the first few cups I had were brewed with the expectation of other, commonly light roasted geishas. I wouldn’t be upset except for the near $300 USD I dropped on these. Perc sends brew guides with every bean ordered. It’s a fun and very useful practice, and helps mid-tier enthusiasts like myself. Anyway, consider changing this if you find this feedback helpful.

24 April 2026

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