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Volcano Coffee Works Reviews 846

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly highlighting the delicious and fresh coffee. Many consumers appreciate the variety of blends available, with several mentioning specific favorites and the appealing flavor profiles. The ordering process is frequently described as simple and straightforward, and the delivery service is often noted for its promptness and efficiency. However, some customers experienced issues with delivery, noting delays or problems with tracking information. A few reviewers also mentioned dissatisfaction with the resealable nature of the packaging, especially for larger bags, and a small number found certain coffee blends to be either too acidic or not matching the advertised strength.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the quality and taste of the coffee,... See more

Quality

Consumers find quality to be positive, often praising the fresh aroma, rich taste, and depth of flavor in the... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the speedy and prompt delivery,... See more

Order

Reviewers highlight positive aspects of their orders. Many customers express satisfaction with the ordering... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently describe the service as... See more

Based on these reviews

Rated 5 out of 5 stars

Got the house blend we don’t often stray from 200 degrees coffee as nothing has ever compared although tried so many brands. Quick delivery and amazing coffee really happy with this one and it will be... See more

Company replied

Rated 5 out of 5 stars

Ordered a presentation pack as Christmas gift Tuesday 16th December. The system said it was despatched 17th December but by 22nd it had still not arrived. Called customer service - permanently engag... See more

Company replied

Rated 5 out of 5 stars

My husband started buying the Volcano decaf which is excellent but got me hooked on the other blends. The Panettone coffee is outstanding- I’m slightly panicking that it’s limited edition as it’s my f... See more

Company replied

Rated 5 out of 5 stars

I ordered from Volcano the first time on the 16th Dec, received despatch notice just like another reviewer on the 17th, no coffee by the 19th. Emailed the order address and received a reply within an... See more

Company replied


Company details

  1. Coffee Roasters
  2. Coffee Shop
  3. Coffee Store

About Volcano Coffee Works

Written by the company



Proudly independent South London coffee roasters selling ethically sourced and award-winning ground coffee, coffee beans and compostable pods.

Try our award-winning speciality coffee on subscription. Freshly roasted and delivered to your door as often as you want. Use code DISCOVER20 for 20% off your first 3 orders. 20% Off: Speciality Coffee Subscriptions All Coffees All Brewing Equipment

Our Taste Guarantee

Love it or your money back

We're so confident you'll love our speciality coffee that if it's your first time trying a 200g bag of coffee beans and you don't like it just reach out to our team and we'll either advise on brewing method, offer a replacement of your choice for free or refund your order*.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

846 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

I’m not a coffee boff but I do just…

I’m not a coffee boff but I do just like a decent coffee in the morning and was getting a bit fed up with the bland supermarket choices, so I decided to give Volcano Coffee Works a try.
Very Impressed with the coffee, infact it’s some of the freshest tasting coffee I’ve ever had. I purchased the trial selection and have tried two out of the three and absolutely love them! I will definitely be back! 👍

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing coffee!

I happened upon Volcano and thought I'd give it a try. I've now ordered twice and will definitely be coming back! Delivery arrives well packaged and the coffee tastes amazing.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

After seeing Volcano Coffee Works'…

After seeing Volcano Coffee Works' consistent success at the Great Taste Awards, I finally gave them a try, and the difference is night and day. The most striking thing is the aroma—it’s fresh, vibrant, and hits you the moment you open the bag, something you simply don't get with supermarket or big-chain beans that have been sitting on a shelf for months. You can really taste the quality and the care in the roast; it has a depth and nuance that makes "standard" coffee taste flat by comparison. It’s an absolute game-changer for my morning routine. Truly unmatched freshness.

23 October 2025
Rated 4 out of 5 stars

Great Intro Deal and great service...

Got a great 'Intro Deal' and so far, so good. Came with a storage tin, a free bag clip and 3 bags of coffee which I have spread around the family - I may be increasing from 4-5 stars when I get their feedback. So far, I have only tried the Brixton (15g fine grind in a Moka Pot) and it is very smooth but not quite as intense as the Dark Roast ground coffee I've been trying from Wonky Coffee. In summary, a great value package that I'm really looking forward to experiencing with the family but have yet to be fully blown-away. :-)

18 March 2026
Unprompted review
Rated 5 out of 5 stars

The Mount Blend is my go-to coffee now!

Had an issue with some coffee beans just not pulling through my machine no matter what I did and the team were very supportive. I worked out which beans worked best for me and my machine and now have The Mount Blend as my go-to bean. It's the best tasting coffee I've come across and couldn't be happier with it. Really great customer service and delivery too.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Kamavindi is unreal

If you’re into specialty coffee, Volcano Coffee Works is absolutely worth your attention. I’ve been working through a few of their offerings recently, and a couple really stood out.

The Kamavindi is genuinely amazing — easily the highlight. It’s one of those coffees that just feels refined from start to finish, with bright, clean flavours that still have depth. It’s the kind of cup you slow down for because there’s actually something going on in every sip.

The La Libertad is another strong one, bringing a really balanced profile that’s approachable but still interesting. It’s got that smoothness you want for everyday drinking, without feeling flat or forgettable.

Then there’s the Honey Swirl, which leans a bit more indulgent. It’s slightly sweeter, a bit more comforting, and perfect when you want something that feels a little richer without being overpowering.

One thing I didn’t expect to enjoy as much as I did were the cards that come with the coffees. They’re actually a great read — not just generic tasting notes, but genuinely engaging and informative. It adds a bit more connection to what you’re drinking, which makes the whole experience feel more thoughtful.

Overall, really impressed. Great coffee, well presented, and clearly a lot of care behind it.

19 March 2026
Unprompted review
Rated 3 out of 5 stars

Really disappointed with the Hot Cross…

Really disappointed with the Hot Cross Bun coffee. Promised so much. Not special at all.

15 March 2026
Unprompted review
Volcano Coffee Works logo

Reply from Volcano Coffee Works

Thank you for your feedback, and we’re sorry to hear the Hot Cross Bun coffee didn’t meet your expectations. Please feel free to reach out to us at orders@volcanocoffeeworks.com and we’ll be happy to help find something better suited to your taste. Looking forward to hearing from you, Pat

Rated 5 out of 5 stars

Can highly recommend The Mount Blend

Can highly recommend The Mount Blend. It ticks all the boxes for an everyday coffee. Smooth, nice flavours with a pleasant aftertaste. Recently, I tried a major brand bought from Tesco; big mistake. It was shocking and confirmed that you get what you pay for. I won't make that mistake again and will shame-facedly return to Volcano.

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Customer service ok

After leaving my review, the seller reached out and worked to resolve the matter, which I appreciate.
I’m glad the situation has now been addressed and appreciate the effort to put things right. Thanks Pat!

21 February 2026
Volcano Coffee Works logo

Reply from Volcano Coffee Works

Hi Hi Andrei, thank you for your feedback, and I’m really sorry to hear about your experience with Volcano.

I’ve checked your order and can see it was placed on Sunday and dispatched on Monday via Royal Mail’s 2–4 working day service, with delivery completed on Friday but I completely understand that this may still have felt like a long wait, and I’m really sorry about that. I’m also sorry the coffee didn’t taste as expected.
We couldn’t find any email from you in our system, could you please let us know how you contacted us? We’d really like the chance to help, as the Mount Blend should taste great on a Sage Barista Pro.

Thanks again for your feedback and looking forwards to hearing from you.

Have a lovely day,
Pat

Rated 5 out of 5 stars

Smooth and strong

Arrived quickly. I've tried 2 of the 4 that I bought so far. Good strong coffee out of my moka pot. My taste buds aren't good enough to get all the subtleties but it tastes fresh and smooth. No harshness or bitterness. I will be buying again.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from VCW

Excellent service from VCW. My wife bought a taster sample box at Christmas which helped us choose our favourite coffee, the Mount Blend. We ordered a 1kg bag and that arrived very quickly in a secure package with some free coffee bags. The Mount Blend has a deliciously smooth, chocolatey richness. It is substantially more expensive than our previous choice from another supplier but we think it is worth it.

5 February 2026
Unprompted review

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