My husband started buying the Volcano decaf which is excellent but got me hooked on the other blends. The Panettone coffee is outstanding- I’m slightly panicking that it’s limited edition as it’s my f... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered a presentation pack as Christmas gift Tuesday 16th December. The system said it was despatched 17th December but by 22nd it had still not arrived. Called customer service - permanently engag... See more
Company replied
Excellent service from Volcano Coffee Works. Royal Mail 'lost' my parcel and I contacted VCW via email. I received a response & they sent a replacement order straightaway, which I received today. The... See more
Company replied
I ordered from Volcano the first time on the 16th Dec, received despatch notice just like another reviewer on the 17th, no coffee by the 19th. Emailed the order address and received a reply within an... See more
Company replied
Company details
About Volcano Coffee Works
Written by the company
Proudly independent South London coffee roasters selling ethically sourced and award-winning ground coffee, coffee beans and compostable pods.
Try our award-winning speciality coffee on subscription. Freshly roasted and delivered to your door as often as you want. Use code DISCOVER20 for 20% off your first 3 orders. 20% Off: Speciality Coffee Subscriptions All Coffees All Brewing Equipment
Our Taste Guarantee
Love it or your money back
We're so confident you'll love our speciality coffee that if it's your first time trying a 200g bag of coffee beans and you don't like it just reach out to our team and we'll either advise on brewing method, offer a replacement of your choice for free or refund your order*.
Contact info
244 Ferndale Road, Brixton, SW9 8FR, London, United Kingdom
- +44 (0) 203 876 0876
- orders@volcanocoffeeworks.com
- volcanocoffeeworks.com
4.7
Excellent
872 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Compostable Pods did not work with…
Compostable Pods did not work with nespresso machine
Tried with L'or machine which is in theory nespresso compatible.
Then bought a Grind machine and I am still ahving the same issue.
I am losing 1 pod out of 2!
25 May 2024
Reply from Volcano Coffee Works
Hi Jason, I'm sorry to hear you're having some issues with our pods. I would recommend you give the pods a good shake before inserting them into the machine and purge water through the machine in between each pod, it helps heat up the machine and get it ready for your pod. If it's not piercing well try and push down hard after you've put the pod in. The compostable material that we use might have a bit thicker film than the other pods you have tried. If none of these work please do send us a message on orders@volcanocoffeeworks.com and we'll sort something for you. Would also love to know which Nespresso machine you do have so we can log this. Speak soon!
Volcano Coffee Works
The coffee beans are excellent. On this order they made an error and it was dealt with immediately.
Highly recommended.
1 July 2024
Reply from Volcano Coffee Works
Thanks so much for your review, Varuna. Great to hear you are enjoying our coffee :-)
I love the coffee
I love the coffee, I have already order 3 times and every order is amazing.
Love the taste, the delivery is fast and convenient.
Definitely will be ordering again
1 July 2024
Reply from Volcano Coffee Works
Thanks so much for your review, Agnes! Great to hear you're enjoying our coffee :-)
Rich coffee
3 July 2024
Unprompted review
Reply from Volcano Coffee Works
Thanks so much for your review Kelvin!
Delicious freshly roasted coffee
Delicious freshly roasted coffee, with an amazing flavour profile and not too heavy a caffeine kick. Think I've found my new coffee supplier
30 June 2024
Reply from Volcano Coffee Works
Thanks so much for your review, Richard. So great to hear :-)
Something has changed.:./
The quality of the coffee has dropped drastically. Such a shame, it was my favourite, but the last two deliveries have been very disappointing. A big change in the flavour and performance of the beans.
26 June 2024
Reply from Volcano Coffee Works
Thank you for your feedback and I am sorry you have not been satisfied with your most recent orders. It would be great if you could send over a picture of the batch number so we can carry out some quality control. Please do drop me a message on orders@volcanocoffeeworks.com and we can look at sending you a replacement or alternative coffee. Looking forward to hearing from you! Pat
Great beans
25 June 2024
Reply from Volcano Coffee Works
Thank you so much for your review Emma. Happy brewing! :)
Citrus spritz was not for me...
Ordered the special edition citrus spritz and although passable, I'm glad I didn't order more than one. I love the standard Mountain Blend, including the smell of the beans if I give the bag the odd squeeze, but, although some will love it, for me this one doesn't have the same effect on my nostrils or tastebuds.
21 June 2024
Reply from Volcano Coffee Works
Thanks for your review, Richard. Sorry to hear the Tropical Spritz wasn't quite for you! It's quite different from the Mount Blend - this coffee really comes to life when brewing it as a filter, a cafetiere will do perfectly if you have one lying around. As an espresso it might be slightly too bright! Let us know how you get on with that.
Reply from Volcano Coffee Works
Thank you so much for your review, Nikki! It's great to hear you are enjoying our coffees. Happy brewing!
Mount Blend Coffee Pods
I buy the Mountain Blend Coffee Beans to use in my bean to cup machine at home and they are brilliant, but I work between 2 or 3 construction sites at a time and have Nespresso machines on each of them so thought I would try the same blend in their Coffee Pods and have been left very disappointed.
I don't know if it is something to do with the compostable design, but they just get stuck in the machine and you never get the correct amount of water coming through them. I have tried them in 2 different Nespresso machines (different models of machine too) so far and have had the same problem.
Just to check it wasn't the machine, I switched back to Nespresso pods and had no issues.
Such a shame as their coffee is really good, but this clearly needs looking at and improving.
3 June 2024
Unprompted review
Reply from Volcano Coffee Works
Hi Matt. I'm sorry to hear you're having some issues with our pods. Just checking if you've tried some of these tips to get them to work a bit better: give the pods a good shake before inserting them into the machine and purge water through the machine in between each pod, it helps heat up the machine and get it ready for your pod. If it's not piercing well try and push down hard after you've put the pod in. The compostable material that we use might have a bit thicker film than the other pods you have tried. Let me know if any of these work for you and if not do drop us a message on orders@volcanocoffeeworks.com so we can sort either a replacement or a refund. Speak soon!
Delicious coffee!
1 June 2024
Reply from Volcano Coffee Works
Thank you for your review, Rachael! Great to hear you are enjoying the Mount Blend as much as we do. Happy brewing!
Incredibly good coffee
Incredibly good coffee. I like the lighter roasts and the beans I get through my Volcano subscription just go from strength to strength, with unique and delicious flavours delivered every month
11 June 2024
Unprompted review
Reply from Volcano Coffee Works
Thank you so much for your review, Aaron! We're thrilled to hear that you are enjoying the Volcano coffees. Happy brewing!
Quality coffee
Just an exceptional service and some of the most flavourful coffees I’ve had in recent years. I’m currently working my way through the different varieties of bean on offer but the Delta Blend is an absolute winner.
One ask: different designs of coffee tins so I can house my Volcano collection 😀
Would totally recommend.
10 June 2024
Unprompted review
Reply from Volcano Coffee Works
Thank you for your wonderful review! We're thrilled you love our coffees, especially the Delta Blend. I will definitely pass on your suggestion for different coffee tin designs. Happy brewing!
Reply from Volcano Coffee Works
Thank you for your review,Sam! Glad to hear you're enjoying the full Volcano experience. Happy brewing!
Reply from Volcano Coffee Works
Thanks so much for your review, great to hear you're enjoying our coffee, Graham!
Simply the best!
Have tried various single origin and blends of coffee from different companies. The absolute best is the Mount Blend from Volcano Coffee Works. Amazing as an espresso or with milk and is highly enjoyable at any time if the day. I cannot recommend this blend highly enough. The customer service is also first class.
5 June 2024
Unprompted review
Reply from Volcano Coffee Works
Thanks so much for your review, John. Great to hear you're enjoying the Mount Blend - it's my favourite coffee too! Thanks again.
Website was easy to use
Website was easy to use, you had what I wanted and it came without fuss in good time.
23 May 2024
Reply from Volcano Coffee Works
Thanks so much for your review, Valerie!
Simply fantastic coffee and currently…
Simply fantastic coffee and currently it’s not costing me any extra due to buying a coffee machine with 6 months of Volcano coffee thrown in. It’s the best coffee I’ve ever tasted but if anything it’s spoiled any other cup of coffee I have anywhere else as nothing else can compare. Completely justified an expensive bean to cup machine.
1 June 2024
Unprompted review
Reply from Volcano Coffee Works
Thanks so much for your review, John. Lovely to hear this is the best coffee you've ever had. We might be biased but totally agree with you! Thanks again :-)
Great coffee delivered to the door
A volcano works subscription is a great convenience - wonderful coffee delivered to my door just when I need it!
22 May 2024
Reply from Volcano Coffee Works
Thanks so much for your review, great to hear you're enjoying your subscription!
Great coffee (mount blend)
Great coffee (mount blend)
Delivered when expected
24 May 2024
Unprompted review
Reply from Volcano Coffee Works
Thanks so much for your review! Great to hear you're enjoying Mount Blend as much as we do :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.