Voke 

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Rated 1 out of 5 stars

Purchased one of their 'deals' back in early November 2020 after success with their product a year + ago but well over 2 months on still waiting for goods. Have emailed and called them several times... See more

Rated 1 out of 5 stars

Stay clear of this rip off. For the price of a pack of cigarettes, I got an inhaler which lasted for 5 refills. That makes it around £4 per cigarette. Even worse is that this product could deter peopl... See more

Rated 4 out of 5 stars

I've given up cigarettes but I'm vaping all the time, I want an alternative that doesn't damage my health,looked at Nicolette inhaler and this Voke pen, have to say the Voke pen seems actually quite g... See more

Rated 1 out of 5 stars

What is really disappointing is that when you have decided to quit you really need a reliable, hassle free nicotine back up and I am afraid this just does not fit that profile. And, I will tell you wh... See more

Company details

  1. Construction & Manufacturing

Information provided by various external sources

Voke is the first device which looks and feels like a cigarette to be licensed by the Department of Health as a safer alternative to smoking. Learn more about Voke.


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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer Service at its BEST!!!!!

Customer Service at its BEST - I have used for 2 weeks now and have not had a cigarette since. Used to smoke 30 per day!!!!

Ex-Army so it does take discipline. However, not had any urges for a cigarette since using VOKE.

I had 2 units that was faulty - wrote a simple note to Customer Services and they sent 2 replacements without any questioning. Matter of fact I received the replacements the next day before I had chance to send the faulty ones.

Elena Kumarasamy is what I call Old School Customers Services - she understood what I was talking about and was very understanding – most companies try not to replace but she made my experience so easy.

Their product is so good I don’t need anymore.

Amazing Product with and amazing team and amazing results.

Oh and Elena Kumarasamy is amazing. It’s your staff that sells your products.

Mike

9 July 2020
Unprompted review
Voke logo

Reply from Voke

Hi Mike,

Thanks for your review, we're please to hear that you had such a positive experience with our customer service team.

We will be sure to pass on your praise to Elena and if you have any other questions throughout your Voke journey then please don't hesitate to contact us.

Thanks,

The Voke Team

Rated 1 out of 5 stars

Useless doesn’t work and then all of a…

Useless doesn’t work and then all of a sudden squirts a horrible liquid in your mouth. Tried with both and they both do the same. Definitely false advertising I want a refund

7 July 2020
Unprompted review
Voke logo

Reply from Voke

Hi Abigail,

We've sent you a private message to follow up on this. Please check your inbox and respond at your earliest convenience.

The Voke Team

Rated 1 out of 5 stars

Disappointed

I was excited by the prospect of using the Voke. I’d cut down from 30 cigarettes a day to 5 by using an e-cigarette and thought this product would be my route to giving up completely. Unfortunately I was wrong. First of all I was surprised at the price which immediately took away the incentive of saving money. Secondly the sharp burst of nicotine into my mouth was unpleasant. Thirdly, for me, smoking isn’t just about the nicotine. It’s more about the whole process of taking the cigarette out of the packet, lighting it and smoking it at particular times of the day eg. with a cup of tea, after a meal etc. A hit with a Voke does not fulfill that particular type of craving. I won’t be purchasing another packet and will stick to my e-cigarette which I can smoke for the time it would take me to smoke a real cigarette and then put down thus mimicking the smoking process.

5 July 2020
Unprompted review
Voke logo

Reply from Voke

Hi Libby,

Thanks for taking the time to review Voke, your feedback is highly useful.

Firstly, the idea is that Voke is used as a steppingstone in between your last cigarette and becoming smoke-free. It shouldn’t be thought of as a permanent swap, it’s an aid to help with the cravings and struggles while you try to quit. So, we hope that our customers use Voke to help them give up smoking altogether.

Also, Voke uses clever, unique technology to ease your cravings and being a medicine, it is rigorously tested.

Voke has been designed to let you keep the hand gestures and rituals that come naturally to smokers, while being familiar and reassuring to hold/use, which can be a big part of the smoking experience.

As a brand we're constantly trying to improve our product. We appreciate the detail that you have provided and will pass this on to the relevant team.

If you have any other questions please don't hesitate to contact us.

Thanks,
The Voke Team

Rated 1 out of 5 stars

Save your money !

I wanted to try come of vaping so I seen this and thought I would give it ago. Waste of money it doesn’t even work I have tried the nicotine so many times but I don’t feel like anything is even in the stick! Wouldn’t recommend

4 July 2020
Unprompted review
Voke logo

Reply from Voke

Hi Sarah,

We've sent you a private message to follow this up. Please check your inbox.

Thanks,
The Voke Team

Rated 1 out of 5 stars

Waste of money!!

I brought this for my partner. It's a complete waste of money... it is absolutely useless, it doesn't do anything.. we charged it 3 times and still nothing... I do not recommend!

3 July 2020
Unprompted review
Voke logo

Reply from Voke

Hi Gemma,

We've sent over a request for some further information on your user experience. Please check your inbox when you can.

Thanks,

The Voke Team

Rated 2 out of 5 stars

Could have potential

I haven't had a real cigarette since March 2018, since then I have used a mixture of vapes, lozenges and IQOS. I have been using IQOS for around a year but recently someone told me about "VOKE" so I thought i'd give it a try. The idea is fairly simple and easy to use, there does appear to be a "knack" of getting the nicotine out, this is by taking a short sharp breath rather than a slow long inhale which you might do with a normal cigarette.

There are a couple of reasons why I won't buy anymore of these.

First, they are far too expensive, some of the reasons for wanting to quit or reduce smoking is to save money so there should be an advantage.

Second, the hit or nicotine level is not enough, after using a charge, within 10 to 15 minutes I find myself wanting to use it again. Ideally they would have different strengths of nicotine so as you can make that transgression rather than going straight onto something which is so low level.

3 July 2020
Unprompted review
Voke logo

Reply from Voke

Hi Mark,

Thanks for taking the time to review your Voke.

The idea is that Voke is used as a steppingstone in between your last cigarette and becoming smoke-free. It shouldn’t be thought of as a permanent swap, it’s an aid to help with the cravings and struggles while you try to quit. So, we hope that our customers use Voke to help them give up smoking altogether. Also, Voke uses clever, unique technology to ease your cravings and being a medicine, it is rigorously tested.

We are exploring options for further product development which includes a variation of nicotine strengths so this feedback is highly valuable to us.

Let us know if you have any other questions.

Thanks,

The Voke Team

Rated 3 out of 5 stars

I actually do like this product

I actually do like this product and it works for me. You have to use it differently to other nicotine products. I have been using the quick mist sprays and they work well but the taste is overpowering and cannot be used for any great time frame. The Voke needs to be charged up with gas quite often and then you have to take a short, sharp, drag to get it to fire. If you take a quick sniff in through your nose its almost that action but with the stick in your mouth. I get three or maybe four hits per charge. The taste is nice and you get the hit your craving. I am currently using the 14mg patches and when I feel that I need Nicotine, especially after eating, I use the voke to take the edge off. The main draw back for me is the cost. £11 per pack is crazy expensive! As I am only using it to supplement with an occasional Nicotine boost its ok as a pack will last me about 5 days but a vaper or smoker could not switch to this because of the cost. £77 per week if you consume 1 pack per day or £154 if your on two a day which is the max allowed. All in all, it works, its pleasant to use once you know how, but its very expensive. I am sure that if the price was around £5 per pack it would be more successful.
I don't get the "off switch" with vaping like I do with normal cigarettes. I find myself vaping all day long and constantly hitting them. The Voke does work well for me in this regard. I think that a combination of Patches and Voke works well but you have to be careful your not getting too much Nicotine. Half strength patch and occasional "only when you really need it" hits on the Voke works well. If you take the pack apart you can see that its a small canister like you get inside an asthma inhaler. This is used to charge the plastic stick. I would prefer an option where you could have a conventional inhaler, like the blue asthma ones and use it that way. I find its a pain to keep charging the stick which only lasts for three or four hits. I may go and dig one out and see if the canister fits.

1 July 2020
Unprompted review
Voke logo

Reply from Voke

Hi Nelly,

Thanks for taking the time to provide such detail about your experience with the product, this is very valuable to us.

Regarding the price of the product Voke uses clever, unique technology to ease your cravings and being a medicine, Voke is rigorously tested.

The idea is that Voke is used as a steppingstone in between your last cigarette and becoming smoke-free. It shouldn’t be thought of as a permanent swap, it’s an aid to help with the cravings and struggles while you try to quit. So, we hope that our customers use Voke to help them give up smoking altogether.

Hope this helps and if you have any other questions about the product please let us know.

Thanks,

The Voke Team

Rated 1 out of 5 stars

I’m not sure if mine is faulty is has…

I’m not sure if mine is faulty is has no flavor or anything else bit of plastic in your mouth in the bin mine went waste of money

30 June 2020
Unprompted review
Voke logo

Reply from Voke

Hi Pam,

We've sent you a private message to follow this up. Please check your inbox and come back to us as soon as possible.

Thanks,

The Voke Team

Rated 1 out of 5 stars

Waste of time and money

Waste of time and money - I’ve only been able to manage 2 ‘puffs’ from a number of charges. It would appear that the stick is faulty discharging the nicotine vapour.

28 June 2020
Unprompted review
Voke logo

Reply from Voke

Hi Karen,

We've sent you a private message to request a bit more information in order to help us find your order and look at the next steps. Please check your inbox and we'd be happy to help.

Thanks,
The Voke Team

Rated 4 out of 5 stars

Apologies to Voke: It actually works well.

OK.. Apologies to Voke.
I wasn't using it properly. 2 quick sucks then inhale, not just draw on it like a cigarette. Good product; it does work well !!

(Previous Review)
The first charge did work, then along with most other people's experience of Voke; the 'cigarette' completely blocked and didn't work at all.
Save your money: It does not work!

28 June 2020
Unprompted review
Voke logo

Reply from Voke

Hi,

Thanks for your review.

We've sent you a private message. Please check your inbox and we can discuss how we can resolve this.

Thanks,

The Voke Team

Rated 1 out of 5 stars

It’s a diddle

Hi there, you can not taste any flavour, see any vapour or feel any effect. It seems to be charging fine as the box is pressurised, but there is no difference to sucking through the stick before or after charging. You might as well suck on a Lego brick. Unless I have a faulty product this is disappointing for the cost.

24 June 2020
Unprompted review
Voke logo

Reply from Voke

Hi Steve,

We've sent you a private message about this, please check your inbox.

Thanks,

The Voke Team

Rated 1 out of 5 stars

Absolute waste of my money.

Absolute waste of my money, and time trying to get something anything out of it, apart from a cool squirt on hands. Bought two , thank goodness I didn't waste anymore money on them. This is a total con and to say the NHS will supply as a prescription for those wanting to quit, something is very wrong. Will stick to vaping, its cheaper and works.

22 June 2020
Unprompted review
Voke logo

Reply from Voke

Hi Barbara,

Please check your inbox as we've sent a message to request some more information.

Thanks,

The Voke Team

Rated 1 out of 5 stars

Epic fail

First couple of goes great, was very confident this product was going to help me cut down, then disappointment it stopped working, had filled it 4 times, canister not empty, it's the stick nothing from it, fill it, inhale..... Nothing sucking till my cheeks were well sunk and nothing, no vap no liquid nothing, really disappointed 😕😕

20 June 2020
Unprompted review
Voke logo

Reply from Voke

Hi Jo,

We've sent you a message requesting some more information so that we can look at the next steps for you.

Please come back to us when you can and we can proceed.

Thanks,

The Voke Team

Rated 1 out of 5 stars

DO NOT BUY!!!

i wish i had check reviews before purchasing! i’m desperate to stop smoking, i have been using nicotine gum for two months prior and cut down a lot but it was more the action of smoking that i missed, i hated vaping so i gave it a go and i can safely say the product DOES NOT do what it says. Firstly, my first pack lasted 6/7 goes with only 5 or 6 puffs and then it was empty! i followed all the instructions and kept looking over them thinking i was doing something wrong. charging the stick doesn’t work, it goes all over your hands and the device. secondly, the taste is horrid, it’s like drinking bleach! i wonder what all the chemicals are in the canister, i honestly reckon it’s no safer than smoking, maybe even worse. i will never ever be buying this product again. thoroughly disappointed.

19 June 2020
Unprompted review
Voke logo

Reply from Voke

Hi James,

We've just sent you a private message. Please check your inbox.

Thanks,

The Voke Team

Rated 1 out of 5 stars

AVOID!!!!

Would have left my review as it was, which was don’t buy this potentially dangerous product (spits chemical into your mouth) but after voke contacted me after my review I feel the need to write another , I ended up going backwards and forwards with them , and all they are prepared to do is send another one out , ignoring me saying twice I wouldn’t want to risk it again ! No offer of refund , and after reading other reviews it seems lots of other people are being ripped off and getting nothing for there money , plus it also seems this product is just bad design l, and false advertising , AVOID !!!

15 June 2020
Unprompted review
Voke logo

Reply from Voke

Hi John,

Our customer service team have now organised a full refund for your Voke. We will always offer a replacement in the first instance due to the possibility that a faulty product has been received.

Thanks for trialing the product and providing such detailed feedback.

Please let us know if you have any further questions.

The Voke Team

Rated 1 out of 5 stars

Waste Of Money

Wish I’d come to Trustpilot before buying it. Just opened the pack and used it for the first time. Three drags just fired foul tasting liquid into my mouth with no nicotine hit nor sensation. In fact, I had a cigarette to get rid of the awful taste.

11 June 2020
Unprompted review
Voke logo

Reply from Voke

Hi John,

Thanks for your review.

Voke is intended to deliver the liquid formula upon inhale, this is the design of the product.
We understand that the experience can take some getting used to as a smoker as the sensation is somewhat different from that of a cigarette.

If you have any questions then we'd be happy to answer them.

Thanks,

The Voke Team


Rated 1 out of 5 stars

Is this some sort of joke ?

Is this some sort of joke ?
NOTHING like the advert at all , i actually can't believe how bad it is.
I would give 0 stars if i could , wish i had read the reviews first.
''They'' say smoking is a waste of money and i agree , but at least you feel you get something from it even if it is bad for your health !

11 June 2020
Unprompted review
Voke logo

Reply from Voke

Hi Annie,

We've sent you a private message to discuss your experience further and explore the next steps.

We look forward to hearing back from you and getting this resolved.

Thanks,

The Voke Team

Rated 1 out of 5 stars

Waste of time

Biggest waste of £12 in my life. Only got it this morning and I won’t be buying again. Spits a horrible liquid into your mouth. This is never 20 cigarettes in a million years. You get about 4 drags per charge ( and each drag was a very small one due to the disgusting liquid). I got 6 charges out of mine and now it’s empty, so £12 for 24 drags. The advert on the TV is a total lie, won’t waste my money on this again

9 June 2020
Unprompted review
Voke logo

Reply from Voke

Hi,

Thanks for leaving a review on your Voke.

We've sent you a private message to request some more information and we can then look at the next steps.

Thanks,

The Voke Team

Rated 1 out of 5 stars

Thought it was the way I was trying to…

Thought it was the way I was trying to fill it! Just had liquid in my mouth, really unpleasant. Really disappointed obviously just another gimmick but expensive one. Won’t be purchasing another and definitely would not recommend

6 June 2020
Unprompted review
Voke logo

Reply from Voke

Hi Maggie,

We've sent over a message asking for some more information so that we can look into this for you.

Please respond when you get a chance.

Thanks,

The Voke Team

Rated 3 out of 5 stars

I have to say now I've received my voke…

I have to say now I've received my voke it's easy to use. Nice packet design 👍 the only issue I have is somtimes when inhaling it don't work then it does but ones u get 2 to 3 inhales u don't want to think about cigarette this is mind over matter u need to believe to quit and if u don't then this could be more expensive then smoking it self. I think it's a great packet design but not so easy to get so allways make sure u order enough to get u through. I also would like to add that customer care isn't there highest level of professionalism I think the voke is expensive and should.
Not be more then a pack of cigarettes this is why it's a 3star as it's cheaper for me to smoke then buy this for a pack of 20!! If this was 2packs for £11.99 then I would highly recommend this to anyone as it's a great pack and design and works so I would love if they did do deals as a subscription not the ones they running ATM as u save hardly nothing at all. And if they focused on price point then woo it's possible that this is a hit 🙌 but into then I do recommend it if people our okay to pay more to quit then smoke or vape vape is Ur cheaper choice by fare to this atm.

30 May 2020
Unprompted review
Voke logo

Reply from Voke

Hi Daniel,

Thanks for taking the time to leave such a detailed review, we appreciate the feedback!

Voke is not intended to be a permanent or direct substitute for cigarettes. The aim of Voke is to reduce the number of times that you need to use it when experiencing nicotine cravings.

So, whilst Voke is priced at a similar price to a pack of 20 cigarettes, the idea is that you could eventually quit smoking altogether and save money in the long term.

Hope this is helpful and please let us know if you have anymore questions.

Thanks,

The Voke Team

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