Vivup Reviews 

I have been using vivup for awhile to get some discounts and browse bicycles and gears I wish was mine 🤣 its a great platform to get discounts! Customer service people who helped me sort out my account, thank you Millie and Laura and the rest of your team thanks! Well done to everyone

Customer services are exceptional. Emily from Vivup helped me with my order and fully updated me every step of the way throughout the afternoon. 5 stars.

The app hasn't been the easiest to navigate and having ordered a voucher on the Saturday which still hadn't arrived by email on the following Wednesday, I was concerned. I tried the live chat which to be honest was useless. I called Vivup and Millie was brilliant at resolving the issue and my voucher was sent straight away. Thanks Millie!

Thank heaven it becomes available again in our trust. Most of my gadgets since 2020 came from vivup and products I ordered were all so on point to what I needed. The ordering to delivery of my vivup orders has mostly a gilde in the park. Everything goes smoothly once orders are processed. Customer Support is as always very helpful too. Thank you so much. All are best experience at vivup

I had cause to raise a question with the customer service team and Laura was not only extremely helpful, but very professional and super responsive. My issue was resolved with no drama almost immediately.

As a new starter in the business I was having issues logging in but the team were brilliant in setting up my account , I hope all contacts are like this in the future.

Mille is a superstar! Knowledgeable, professional and extremely personable. She Knew exactly how to help and directed me to the outcome I needed. Thank you

Being the first time user for Vivup as my account was blocked, mark really helped me in sorting this. He is really helpful in your team. Thank you so much Mark

I've had a bike through the cycle to work scheme run by Vivup. The whole process was smooth and when I've contacted the customer service team they have always been super helpful.

Unbelievable, I lost my reward! After a brief email to the team, I was contacted by Emily, who investigated and found my cashed out reward. Good old-fashioned Customer Service with a great outcome!

Millie was very professional and very very helpful, she really put my mind at ease and resolved my problem

Be aware of the lack of protection when purchasing through Vivup’s salary sacrifice scheme. I spent £876 on a Samsung tumble dryer which developed a fault after around 18 months despite regular maintenance.

After months of being passed between Samsung, Currys and Vivup, I was told I had no direct Consumer Rights Act protection because Vivup considers the contract to be with my employer.

Very disappointing experience. I would think carefully before using the scheme and would buy direct in future.

Mark was really good at organising the pick up of my faulty vacuum and ordering a replacement :) thank you!

I placed an order and one of the parts was faulty and when I reported it they responded promptly and replaced the faulty order.

Great experience. Customer service very helpful and sorted query out straight away. Even followed up a week later to make sure all was good.

Excellent experience
Aleksandra was very helpful, she answered all my questions and helped to solve the issue in full.

I have recently had to change my password and was having trouble accessing my account so after so much frustration I eventually rang Vivup and Emily was amazing. She advised me reason was account was locked and how I could change email and also advised the reset password. Emily also offered to stay on line whilst I did password reset .. so kind - maybe she could tell I was not comfortable with technology and panicking in case I was left to my own devices. Anyway due to her customer service and assistance and patience I’m logged back in. Thank you 🙏 Emily Happy discount day 👏

Website easy to navigate, customer support is fast, efficient and go above and beyond to help. Deserved 5 ⭐️

Fantastic customer care. Kept me updated throughout and problem solved really easily without any hassle! Overall, really good service :)

I am writing to express my sincere appreciation for the exceptional customer service I received from one of your team members, Aleksandra, today, 1 June 2026, at approximately 9:50am.

Aleksandra assisted me patiently over the phone, guiding me through each step of the process in real time. Throughout our conversation, she demonstrated great patience and professionalism, and consistently approached the matter from the customer’s perspective, ensuring I fully understood each step before moving forward.

It is truly a pleasure to deal with such a dedicated and caring member of staff. Aleksandra is a tremendous asset to your team, and I sincerely hope that her outstanding conduct will be recognised accordingly.

I feel it is important for management to know that having employees of Aleksandra’s calibre makes a real difference to the customer experience. I do hope that Vivup will continue to nurture and retain such professional and compassionate staff.