Vivup Reviews 

Millie was very friendly, helpful and prompt. 10/10 customer service.

Rachael at Vivup was very helpful and sorted my query in a couple of days. We had a voucher that had gone missing in an email box 12 months previously. Rachael sorted and had the voucher resent. Thank you!

Claire was so helpful. I hate technology and no matter how many times I messed up with logins etc, claire and I laughed through it and we got there in the end.
Thanks to Claire's call today, I may well be able to cycle to work from now on. THANK YOU CLAIRE.

I have used this company for the cycle to work scheme. I have to say, their swift response to action everything for me was remarkable, very, very efficient with the whole process. Their communication with me was excellent and when I had to contact them with some questions, they responded immediately to discuss. I would highly recommend.

I have received 5-star service from the Vivup team regarding my order and delivery. Especially from Rachael, who resolved my issue in minutes and went above and beyond to ensure I was satisfied with my purchase.
Very friendly and amazing customer service.

Great customer service rep. Rachael. Thank you for such a quick and helpful update and for sorting out my confusion!

Having used a retirement award to purchase vouchers that I was subsequently unable to use on items I wished to purchase, I contacted customer servcies and spoke to Alexsandra who efficiently resolved this issue and issued new vouchers for me. I am extremely grateful for her quick response to resolve this for me.

Quick response and very, very helpful.

I rang for customer support. Excellent service. Friendly, knowledgeable lady that I spoke to. She resolved the issue whilst I was on the phone and was very patient with me. It's good to get accessible, friendly and easy support when needed. Thanks again

Claire was extremely helpful.
Advised me & clarified my issue.
Explained the reason to me in clear terms.
Was very polite & chatty.
Thank you for your assistance.

I required some information on how to receive a refund of monies deducted form my wages that needed to be refunded to me. I chatted to "Mark" simple email. He explained the process about what he was required to do to get my wage deduction back and he did it.No qualms or quibbles .All done efficiently and no fuss.

I Phoned through and spoke to Clare, honestly the best customer service you could of asked for and within one minute my issue was resolved. Extremely polite and professional and couldn't of spoken to a better person! I wouldn't be picking up my bike tomorrow if it wasn't for her. thank you

Very helpful staff member Mark dealt with problems I had (x2) excellent each time and prompt with it. Thank you Mark! I was pulling my hair out with the manufacturer but he sorted it very quickly ⭐️⭐️⭐️⭐️⭐️

Very helpful and courteous. Stayed with me until problem sorted and didn't rush me.

Hi
Big shout out to Jill who was very patient in helping me to register for Vivup.
It took some time and was quite frustrating but Jill assured me that there would be a positive outcome and persevered until fruition. Jill was very professional and courteous.
Thanks Jill

Excellent customer service. Solution was reached very quickly and I was delighted with the service from Millie!

Spoke very polite and clearly guided me the right way on how to solve my problem

Rachel was amazing! Great customer service - thank you

Massive thanks to Mark in customer services who change the planned delivery of my item. Mark was very quick to respond to all questions/queries and sort the issue for me with no issues.
Great customer service Mark, Thankyou

Having retired on April 11th, I no longer had access to my work emails, meaning that my voucher was not accessible to me. Spoke to my regional office who in turn spoke with Rachael (VivUp) and problem was resolved and I now have my voucher. Having looked through all the options where I can spend it, I have never seen so many choices. Thank you