Vitavia Greenhouses Reviews 

It gets two star because I have a greenhouse that leaks excessively and this is yet to be resolved. It is still unclear if this is the greenhouse or the installation, which Vitavia didn't arrange. If it ends up being the installation then my score would go up because the customer service has been excellent. Really gone the extra mile in helping me attempt to sort out the problems with the supplier/installer. Very supportive, understanding and kind. Its a shame Vitavia choose to work with the supplier and allow them to install their products because it reflects badly for them. I hope this is resolved as Vitavia customer services are outstanding, especially Robbie.

Excellent service , the greenhouse we ordered was delivered on time and was very well packed , unfortunately one of the panes were broken , I contacted Vitavia had very quick response from Robbie who organised for a new pane of glass to be delivered . We would highly recommend this company .

The small greenhouse we purchased was delivered as stated and was fairly easy to assemble, we had a problem with some missing glass panels but they were sent without fuss or delay.
Would recommend as have purchased other greenhouses in the past for more money but inferior quality.
Customer service and communication was first class

Fantastic build quality and very quick customer service replies when I had some queries regarding some issues (user error) that were remedied. Highly recommend this company if you want a decent greenhouse!

I only needed a few spare braces for my greenhouse when I had to move it but the delivery charge was £30, three times the cost of the parts. I contacted Vitavia and spoke to Robbie who was extremely helpful and organised my delivery charge to be halved and arranged the actual delivery. Parts arrived within two days. Excellent customer service, what a lovely experience

I had a broken part caused by some storm damage and Vitavia sent me a free of charge replacement immediately after I requested their help.

Delivery was quicker than the estimation. One pane of glass was unfortunately found broken on unpacking though I think this was just unlucky as it was all packaged very securely in crates and cardboard. Customer service were great about sending out a replacement. Overall very happy with the quality and service.

Genuine excellent follow up service!!
Unfortunately on delivery of the greenhouse one of the pane's of glass was found to be broken. This was resolved very quickly with replacement forwarded within the week.
This is the second Vitavia greenhouse we have purchased and overall product quality is very good.

Fantastic service all round. From beginning to end I can ONLY praise my experience with Vitavia UK. Firstly I received a large discount on my purchase for ordering in the winter months. I was then informed when my order was ready to be dispatched and asked when was convenient for me. It was then delivered by a very nice and helpful chap. I decided to construct myself and found that the supplied instructions were all I needed. I just methodically followed them and within two days it was complete. I was very impressed with the quality of parts and overall design. Got to say that hearing it was German DID make a difference for me and I was fully vindicated in my choice. So I've just finished my first growing year and am very happy with my purchase. I recently was in touch with the company again to ask for some information... I received a reply the same morning. What can I say... a brilliant experience all round. My Venus 6200 is a BRILLIANT greenhouse and the customer service has also been BRILLIANT. I can happily recommend Vitavia UK to anyone looking for a good quality greenhouse at a very competitive price. A very BIG thank you to ALL at Vitavia UK.

Prompt delivery of goods as promised. It was a pleasure to correspond by email with Jamie.

Whilst erecting a greenhouse, Neptune 6700, I discovered that I had a couple of panes of the wrong glass size. I contacted customer services and they sent me the correct glass, by courier the next day. No fuss and a very prompt service.

Bought my Saturn 8 x 8 greenhouse three years ago, had it fitted by a great team with no hassle whatsoever. Looks great and has really improved the look of my garden with the things i have produced.
Highly recommended.

Robbie was really helpful in resolving an issue with fitting the glass/perspex panels in the window section of our Saturn greenhouse. He was very quick to respond with various suggestions & finally came up with the solution. We had fitted the slam bar on the windows upside down.
Would highly recommend Vitavia greenhouses.

The team were incredibly helpful and super quick to respond. The table had been put together incorrectly and Robbie was able to identify what we had done wrong immediately. They were also very helpful in sending a spare for a part we had lost. Highly recommended!

Amazing customer service, Robbie helped me so much when my greenhouse was broken to help me find a solution and fix it. Very much recommended!

Great company easy to erect and looks fantastic,
I would truly recommend if you are thinking of purchasing a Greenhouse,

Best Regards TB.

I purchased a greenhouse from Vitavia and came across a problem when assembling it, so I emailed the company. I received a very prompt reply from Jamie who was able to put me right straight away. A big thank you to him, I now have an assembled greenhouse, ready for use.

Thank you so much!

I purchased a 6ft x 4ft aluminum greenhouse which arrived within the advertised time frame. Unfortunately one pane of glass was broken.
I emailed Vitavia and received a response next day.
Three days later a replacement arrived.
The greenhouse is complete and I am very pleased with the quality and ease of assembly.

We are loving our new greenhouse
Customer service and delivery service was amazing
We ordered our greenhouse in black. It looks very modern And the small details we were surprised the bolts and glass clips were black, so they don't stand out against the black frame

Required replacement glass for my Vitavia greenhouse. Was told that due to my house location AB56 Vitavia has stopped delivering to North Scotland. However Robbie who I was in contact with went above and beyond to find out a courier price. The glass was packed so well it arrived safely in one piece. Can only thank the excellent customer service and dedication in trying to help a customer