We ordered some business card using a Vistaprint template. We didn't notice the white line on the grey/black background and all of our cards had this line which detracted from the design. Edwin Arn... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found their design platform extremely difficult to navigate and produce a quality outcome. Fortunately, unlike myself, the VistaPrint staff know exactly what they are doing and their help was amazin... See more
I just had a callback trying to assist me in getting into my really really old account. It was not possible but for over 30 minutes he tried to look up 3 old emails associated with accounts etc. i th... See more
I am so grateful to the wonderful assistance I had in making my new business cards look a bit more engaging today. Exceptional support chatting to two knowledgeable & efficient humans, which is a rare... See more
Company replied
4.6
Excellent
1K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great products,never had a problem
Great products,never had a problem . Top service from the whole team and particularly Patrick Roy who recently reached out to me about my orders.highly recommended
16 April 2026
Unprompted review
Reply from VistaPrint
Thank you for your review submission. We're happy you're pleased with the order and the service you've received. We look forward to doing business with you again.
I started to design some merchandise…
I started to design some merchandise myself and thank goodness for the chat option. I am very happy the design and design suggestions.
15 April 2026
Unprompted review
Reply from VistaPrint
Thank you for your review submission. We're happy you're pleased with the order and the service you've received. We look forward to doing business with you again.
Faulty cups rectified immediately
This was the second time ordering a big batch of coffee cups from VistaPrint. We had some issues with quality - some cups were faulty. After providing photos and feedback, the team (Patrick Roy) were very swift to rectify the situation by sending replacement cups without any hesitation or charge. The communication was quick which helped with keeping the cafe operations smooth (customer satisfaction especially considering the complaints came from our customers first).
1 April 2026
Unprompted review
Visit Vistaprint visually vanderful
So like any online company it’s always a chance and Vistaprint are brilliant at marketing- so was a little unsure but WOW on time brilliant printing with spot UV so so happy - so yes give them a go I highly recommend them
- thanks next order getting it set up
13 April 2026
Unprompted review
Reply from VistaPrint
It’s great to know that you were satisfied with the ordering process and pleased with the final print results. Thank you for choosing us for your printing needs.
The worst customer experience ever
The worst customer experience you could ever encounter. We originally placed an order for our wedding invitations, three weeks later after still not receiving them we were told there was a printing error and they never printed. We were told that they would re do the order but it would still another two weeks for that to be processed and shipped. Two weeks later we received the invitations, opened them & they had been printed upside down. We contacted customer service who were unsympathetic & simply told us it is a printing error and they can re print them and send them out, which the fastest they could do was another two weeks or they could just give us a refund. Extremely disappointing, we now have no wedding invitations for our wedding as they couldn’t guarantee there wouldn’t be any more issues with them. Would not recommend using this company for any printing services if you need them for an event with a time frame. The Customer service representative then finished the phone call with ‘thank you for choosing Vista print, we hope you enjoy our products’ just to top it off.
13 April 2026
Unprompted review
Reply from VistaPrint
Thank you for your review. It is truly disheartening to hear about the series of complications you encountered with your wedding invitations, and we offer our sincerest apologies for the stress this has caused during such a significant time in your lives. We recognize that this experience is far below the typical standard of excellence we strive to maintain for our customers, and we are deeply sorry that our previous communication lacked the empathy and urgency your situation required. It is our hope that you might one day trust us to restore your confidence in our services, as we are committed to learning from these failures. Our internal checks show that our care team has since provided a resolution regarding your account to address the errors made. If you need further assistance, please reach out to our Customer Support team via: https://www.vistaprint.com.au/customer-care/help-centre/.
Music merch
We’ve ordered from Vistaprint a couple of times now for music merch - tote bags, mugs etc. and we’re always impressed with the quality of our items, the speed of delivery and the ease of designing/ordering products online. Thank you!
18 March 2026
Unprompted review
Exceptional Service
Donna Karen S was absolutely amazing in her support with designing my business cards. Her creativity, patience and eye for detail made the whole process feel easy and exciting! I truly appreciated her kindness & care, Nga mihi nui
10 April 2026
Unprompted review
Customer Service and Help line Exceptional
I had an issue with an online order regarding sizing of a trifold brochure. I called the helpline was on hold for less than a minute and a lovely gentleman called Michael helped me out with this problem very promptly and even fast tracked the redesign with a voucher as well. Fantastic helpline support!
Thanks again Michael!
9 April 2026
Unprompted review
Reply from VistaPrint
We are thrilled to hear that Michael was able to assist you so promptly and that he was able to get your trifold brochure redesign fast-tracked for you. Providing efficient and helpful support is exactly what we strive for, and I will be sure to pass your kind words along to Michael—he’ll be happy to know he made a difference!
Thank you again for choosing us for your printing needs. We look forward to working with you again soon.
Celine & Christian - Amazing Support
On multiple occasions both Celine and Christian have been an amazing help with any of my support needs through VistaPrint. Christian understood my frustrations when it came to business cards and offered and extremely quick and suitable solution. Celine helped me with my businesses flyers. She understood normal human error and provided a genuine, comforting solution to the problem.
8 April 2026
Unprompted review
Reply from VistaPrint
Thank you for sharing your thoughtful feedback about your experiences with Celine and Christian. We’re delighted to hear that both team members provided the support you needed across multiple occasions.
Christian’s ability to quickly understand your concerns with business cards and offer a suitable solution, along with Celine’s genuine and patient assistance with your flyers, truly reflects the level of care we aim to provide. We appreciate you recognizing their professionalism and the comfort they brought to your experience.
Your kind words will be shared directly with both Celine and Christian, as well as our leadership team, to celebrate their outstanding service. Feedback like yours helps us continue to improve and ensures that every customer receives the same attentive support.
We truly value your loyalty and look forward to helping you with your next order. Thank you again for choosing VistaPrint.
Great Service & Products
Website is easy to use. Product is always what we order and great quality. Delivery times are excellent!!
19 March 2026
Unprompted review
Reply from VistaPrint
Thank you for your wonderful feedback and for taking the time to share your experience with us. We’re delighted to hear that you find our website easy to use and that the products consistently meet your expectations in terms of quality. It’s also great to know that our delivery times have been meeting your needs.
We truly appreciate your continued support and look forward to serving you again soon!
Had an issue with a missing order but…
Had an issue with a missing order but the help team went over and above to fix it, thanks.
7 April 2026
Unprompted review
Reply from VistaPrint
We’re grateful for your kind recognition of our customer care team and the support they provided.
very helpful in fixing my mistake
very helpful in fixing my mistake. great service & quality prints, thanks
5 April 2026
Unprompted review
Reply from VistaPrint
We’re grateful for your kind recognition of our customer care team and the support they provided. Thank you for choosing us for your printing needs.
Looks like I'm forced to leave a review…
Looks like I'm forced to leave a review after purchasing from you guys. I've unsubscribed from those kind of email a number of times, but you keep insisting. Because of that, I tried to leave a one star review from the email I received, but because it's a one star review, it does not go through, so I leave it here. You want a review? Here it is.
3 April 2026
Unprompted review
Reply from VistaPrint
Thank you for sharing your feedback, and we’re sorry to hear about your experience.
We understand your frustration regarding receiving review and promotional emails, especially after attempting to unsubscribe. That’s not the experience we want for our customers, and we apologize for any inconvenience caused. We take communication preferences seriously and will review your case to ensure your email preferences are properly updated.
We also regret the difficulty you encountered when trying to submit your review. Your feedback—both about the emails and the review process—is important to us and will be shared with the appropriate teams for further review and improvement.
If you would like us to assist further or verify your communication preferences, please don’t hesitate to reach out. We appreciate you bringing this to our attention.
Customer service always willing to help
30 March 2026
Unprompted review
Reply from VistaPrint
Thank you for sharing your feedback and for highlighting our Customer Service team’s efforts. We’re glad to know they were able to assist you whenever needed.
We truly value your input and look forward to continuing to provide you with helpful service and quality products.
Online ordering was simple and...so…
Online ordering was simple and...so many options!
Delivery was fast, great communication & help with a minor hiccup quickly resolved. Product was great too.
AND very reasonably priced. Great all round. Definitely will continue to use Vistaprint - potentially addictive!
31 March 2026
Unprompted review
Erin Jay De Guzman was outstanding
Erin Jay De Guzman was outstanding. Very skillful and efficient. Really pleasant and helpful with developing a suitable design.
26 March 2026
Unprompted review
Reply from VistaPrint
Thank you for your review submission. We're so happy you had an amazing experience with customer care, and we look forward to doing business with you again.
Website very user friendly
Website very user friendly, the end product with printed graphics and text is displayed. There are a vast range of products available to select from to have your graphics printed to. The help desk is quick to respond with queries of product availability. I was surprised with the quick turn around from when the order was placed the products was shipped in a few days.
9 March 2026
Unprompted review
Reply from VistaPrint
Thank you for taking the time to share your experience with us. We’re delighted to hear that you found our website user-friendly and that the design preview, product selection, and overall ordering process met your expectations.
It’s also great to know that our support team was able to assist you promptly and that your order was shipped quickly. We strive to provide both a smooth experience and efficient turnaround times, so your feedback is truly appreciated.
We’re glad the final product met your needs, and we look forward to serving you again on your future projects.
it started off messy
it started off messy , not with vista and but not pointing any fingers anywhere i got an image print to garment .. in the past its been fantastic. Wasnt to be this last print , but now it gets better .. i Called vista and explained the print was bad and i needed some one to look and judge.
i took a photo and sent to vista virtually while on phone. the staffer agreed and said it wasnt good, and said 2 more will be sent to replace.
and 4 days later 2 more PERFECT PRINTS arrived on a great quality Teeshirt. .. no dramas so to speak.
ive been dealing with vista for a long time possible 10 or more years .. ever had an issue always dealt with in appropriate time and manner many thankz Vista ..
16 March 2026
Unprompted review
Reply from VistaPrint
Your satisfaction is our top priority, and we appreciate your positive feedback.
Amazing job on my custom T Shirts
I deigned two tshirts, and they are amazing! So happy! Thank you. I will be designing and ordering more.
26 March 2026
Unprompted review
Reply from VistaPrint
We're delighted to hear you found your T-shirts to be amazing!
John was listening and willing to work…
John was listening and willing to work with my vision. Thank you John
24 March 2026
Unprompted review
Reply from VistaPrint
Thank you for sharing your feedback! We’re so glad to hear that John was attentive and worked with your vision. We’ll be sure to pass along your kind words to him—he’ll really appreciate it. We’re always here if you need any further assistance in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.