The pricing and range is good. Communication, not so. First, they are based overseas somewhere and have poor English, so they don't understand simple instructions. Second, you communicate with a... See more
Company replied
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See what reviewers are saying
Good value, and their website is easy to use from designing to finished product. Doesn't work well during winter mornings or when it rains for car/shop windows, where you need to see through to the o... See more
Company replied
What an amazing experience! I created , with your help, 10 aluminium signs, saved them in My Designs and then went to checkout in no time at all! The design models were a great variety and I used my... See more
Company replied
I wanted tent banners for my massage business, but the costs for local print services were exorbitant. Using BannerBuzz I was easily able to create a tent card template using my own logo within 15 min... See more
3.2
Average
116 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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The pricing and range is good.
The pricing and range is good.
Communication, not so.
First, they are based overseas somewhere and have poor English, so they don't understand simple instructions.
Second, you communicate with a different person who doesn't bother reading previous messages. Hence it is hard to make any progress.
Third, they claim attempts of making contact when it is clear they never attempted to phone.
25 April 2026
Unprompted review
Reply from Bannerbuzz
Hello Chris, thank you for your feedback. We are glad to know that you are satisfied with the pricing. However, we are sorry to learn that you were not satisfied with the service. We will surely consider your feedback to help improve the customer experience.
Excellent product and service
Good quality, fast response, and quick delivery times.
10 April 2026
Unprompted review
Reply from Bannerbuzz
Hey! We are delighted to hear that you are pleased with our services and products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Happy with the printing and size…
Happy with the printing and size results.
Would have been more satisfied with better communication with BannerBuz.
18 March 2026
Unprompted review
Reply from Bannerbuzz
Hi Cecile, Thank you for your feedback. We’re glad to hear that you’re happy with the printing quality and size, and we truly appreciate your comments regarding communication as they help us improve our service. Your feedback is valuable to us and will be considered to enhance the overall experience. We look forward to serving you even better in the future.
Overpromised, Underdelivered, and Took My Money Anyway
Do not buy from this company. Absolute disaster from start to finish.
I placed an order for 7 items on March 4 and specifically confirmed with customer service that everything would arrive on time. I was clearly told it would be delivered by March 19. I approved all artwork by March 5, so there was zero delay on my end.
Then on March 13, they suddenly called to say the delivery would be pushed to March 27, which is completely useless since my tradeshow is before that. After pushing back, I was told I could upgrade to priority shipping and receive everything by March 20. I paid an additional $700 for that upgrade.
Today is March 16, and now they’re telling me it will STILL arrive on March 27. So what exactly did I pay $700 for?
To make things worse, I’ve had to call them five separate times just to get updates, and every time I get a different answer. At one point, I was even told the order was put on hold again, even though it should have shipped days ago.
This company is disorganized, unreliable, and completely lacks accountability. They overpromise, underdeliver, and then charge you extra for services they don’t even fulfill.
Avoid at all costs if you care about timelines or actually receiving your order when promised.
16 March 2026
Unprompted review
Reply from Bannerbuzz
Hello Cliff, we sincerely apologize for the inconvenience caused to you. Upon checking the order details, we certainly understand your concern. As you experienced this issue, our team has initiated a refund request for the extra charges you paid for priority shipping. Moreover, we have expedited your order to have it delivered as soon as possible. We will surely consider your feedback to improve the overall customer experience. If you have any other concerns, please feel free to contact us.
Quote
The whole getting a quote process was so easy and they were so generous and kind
9 February 2026
Unprompted review
Reply from Bannerbuzz
We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Reply from Bannerbuzz
Hey Nicole! We are delighted to hear that you are pleased with our Products and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Absolute scam
Absolute scam - I paid for a sign - there was no "design help" that I paid for. I'm sitting on hold here now to try to get a $55 refund for 24 minutes - this is the 6th call after about 5 emails to try to get a refund - STAY AWAY
3 March 2026
Unprompted review
Reply from Bannerbuzz
We’re sorry to read your feedback and for the experience you’ve described. Unfortunately, we’re unable to locate your order with the username and details available in this review. We kindly request that you please email us at reviews@groupbayport.com
with your order number, so our team can look into the design help charge and refund request on priority. Your feedback is valuable to us and will be considered carefully to improve our service. We look forward to assisting you and resolving this matter promptly.
Great company to deal with
Great communication, fast to implement design changes we requested, using the express postage worked a treat & the end product is fantastic!
18 February 2026
Unprompted review
Reply from Bannerbuzz
Hey DPS! We are delighted to hear that you are pleased with our products and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Fraudulent business practices
Advertises as being in Australia, everything is a lie. Company is in India, they have sent me the wrong size 2x and refuse to engage with my email communication. They are a signage company that don't know the difference between cm and mm! They hang up on phone calls when complaints are being made. Avoid this company at all costs
2 February 2026
Unprompted review
Reply from Bannerbuzz
Hi Dale, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Do not recommend
Product quality average. Communication poor. Advertises as Australian. Its not. Product comes from India. Paid express shipping. Came over a week after expected. Ignoring all emails now regarding complaints. Do not recommend
9 December 2025
Unprompted review
Reply from Bannerbuzz
Hi Megan, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Gloss website does love up to the standard
⭐ 1 Star – Very disappointing experience
I’ve been completely let down by BannerBuzz. They constantly bombard you with promotional emails, yet when you actually use their online portal as they insist, nothing happens — no action, no follow-through, and endless delays.
The quality of the product I received was second-rate and faded so quickly it was embarrassing. I cancelled my next order and went with a local provider — had my new product in 7 days, while BannerBuzz was still messing around 30 days later trying to get the original order right.
My next challenge is trying to get my refund, which so far has been just as frustrating as the ordering process.
Terrible communication, poor quality, and a disappointing experience from start to finish. I won’t be using them again.
10 September 2025
Unprompted review
Reply from Bannerbuzz
Hi Tom, Thank you for sharing your feedback. We sincerely regret that your experience with us did not meet your expectations.
Regarding the images you shared from your previous order, please note that they were for Custom Roll Labels, which we do not recommend for outdoor use such as on vehicles, etc. Our team did provide you with links and detailed descriptions of suitable products to help meet your specific requirements.
Please be assured that your recent order has been canceled as per your request, and a refund request has been submitted for processing. You will receive confirmation once the refund has been completed.
We truly regret any frustration caused during this process and appreciate your patience. Should you have any further questions or require assistance, please feel free to reach out.
How is this company still in business?
Seriously I am unsure how this company remains in business. I went into the website to order some custom stickers on a roll. I needed them at a custom size. Which wasn't available as an option. So I emailed the company asking for a quote for custom size stickers. After speaking to 4 different sales people and providing artwork, dimensions and quantity and explaining the use of the sticker to multiple people I couldn't get a single quote.
I provided print ready art work of a single image, and then was asked if I need all the stickers to have the same image? There was only 1 image in the artwork.
I was asked if it needed to be transparent and told to go to the website to select options. When I clearly stated it has a white background and paper is fine as they are to cover a floor plan. I was then asked which product I wanted even after I had told them I wanted a quote for custom die cut stickers ON A ROLL.
Then from the 4th sales person I was asked what size I wanted and was asked to select from their default sizes after I asked repeatedly for a custom quote for a custom size sticker and I provided the exact dimensions.
All of this took several days, multiple emails and multiple sale people and not a single price or even "sorry we don't do custom size stickers"
I don't think an actual sales person works there cause they couldn't sell water in a desert.
12 May 2025
Unprompted review
Reply from Bannerbuzz
Hello Anthony, we sincerely apologize for the inconvenience caused. We are committed to providing efficient service to every customer, but we understand there is always room for improvement. Your feedback is truly valuable to us, and we will certainly take it into account as we work to enhance the overall customer experience.
Bannerbuzz has been great to work with
Bannerbuzz has been great to work with. They have prompt service and the quality of the products have been great so far. Looking forward to seeing my new banners.
Also their loyalty and discount offers are excellent!
14 March 2025
Unprompted review
Reply from Bannerbuzz
Hey Christina! We are delighted to hear that you are pleased with our product, service and discount offers. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Quality Stuff
Fast delivery, good quality of items, easy payment process, true to description. Will buy more banners!
1 October 2024
Unprompted review
Reply from Bannerbuzz
We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
They are a completely dodgy business…
They are a completely dodgy business…
They are a completely dodgy business with no quality control and really poor customer service.
Half the products I ordered never came and they wouldn't refund even after harassing them daily for 2 weeks. I finally got the refund 2.5 weeks and 20 emails later.
Their Banner doesn't even fit the stand they sent and they have asked me 3 times now to take photos which I have done and they keep coming back and asking me to jump through hoops, but still no refund for this product.
RUN RUN RUN AWAY FROM THESE CLOWNS!!!
Edit: Don’t believe their response below I got a refund on the items I didn’t receive but it took them 2 weeks of constant phone calls every day to get it. The banner doesn’t fit but they have made me take photos and videos 3 times now and still they ask for another video. They are making me jump through hoop after hoop and full of lies and deception.
11 October 2024
Unprompted review
Reply from Bannerbuzz
Hi Darren, we apologize for the inconvenience you’ve experienced. We always strive to offer efficient service, so it’s unfortunate that you’ve encountered an issue. Our team has processed a refund for the partial products. Rest assured, if there's any issue on our end with the banner product, we’ll resolve it. For that, please provide the requested details so our team can assist you further.
Setting up organisation
Everything i proposed for the Flag and car sign went to my recommendation. I am impressed on the direct result.
11 September 2024
Unprompted review
Reply from Bannerbuzz
Hey Bob! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
We will not be using them again
We have used BannerBuzz for many items over the years and they are good enough quality and what you expect for the price. Unfortunately we have been very disappointed in their communication and customer service on our last 2 orders of car decals, taking 2 weeks to send us the initial proof then 4 weeks to send 2 small decals after payment had been made...WILL NOT BE USING THEM AGAIN!
7 August 2024
Unprompted review
Reply from Bannerbuzz
Hello Fraggle, we apologize for the inconvenience you've experienced. Our goal is to provide fast and efficient service to every customer, and we're sorry to hear about the issue you've encountered. Unfortunately, we couldn't find your order details based on your review comment and name. Could you please share your order numbers with your concern by emailing us at feedback@bannerbuzz.com and addressing the review team? This will help us check and address your concerns more effectively. Moreover, we're glad to know that you are satisfied with our products and pricing.
Easy to use ordering system
4 August 2024
Unprompted review
Reply from Bannerbuzz
Hey Helen! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
VERY HELPFUL WHEN WE CALLED FOR…
VERY HELPFUL WHEN WE CALLED FOR ASSISTANCE
24 July 2024
Unprompted review
Reply from Bannerbuzz
Thank you, Bob, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Wow first time user
Wow first time user. What a great product and easy to use website. Great work Bannerbuzz
23 July 2024
Unprompted review
Reply from Bannerbuzz
Hey Corrado! We are delighted to hear that you are pleased with our product and website. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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