Well set out and easy to use website, clear payment options, clear delivery options and prompt delivery. I’m very pleased. The only suggestion I would like to make is the delivery box was ridiculously... See more
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I always give 5 stars to Vision Direct - the service is super quick - my lenses are in the letterbox within 48 hours! My "mutuelle" (MAIF) covers nearly all of the cost. It's new that it's not coverin... See more
When placing the order, it gave a one month lead time for delivery, but in fact the contacts were delivered just a few days later. On the downside, when selecting the strength of the lenses, one of t... See more
Easy to order and also re-order previous orders. Sometimes they don't have in stock a specific brand but usually i can find an appropriate replacement. Shipping is quick and easy and they keep you wel... See more
Company details
Written by the company
Achetez vos lentilles de contact en ligne sur Vision Direct. Livraison express disponible sur toutes les plus grandes marques de lentilles de contact.
Contact info
Rue de la Terre Victoria Parc Edonia Bât B , 35760, Saint-Grégoire, France
- 01 56 59 16 67
- assistance@visiondirect.fr
- visiondirect.fr
4.3
Excellent
20K reviews
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Easy
Easy, simple and fast! I feel I can rely on Vision Direct in the future for any more contact lens orders
7 August 2025
Super fast service!
21 July 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I received the wrong colour of contacts…
I received the wrong colour of contacts and only got a response to my email after I started complaining to PayPal. I’m still waiting to find out how to ship them wrong ones back!
8 July 2025
Reply from Vision Direct FR
Hello Yas,
Thank you for bringing this to our attention, and I truly apologize for the inconvenience caused by receiving the incorrect lens colors.
I can confirm that our Order Management Team has already sent you the return label via email so you can return the items for a refund. If you haven’t seen it yet, please also check your spam or junk folders, as automated emails can sometimes land there.
If you're still unable to locate the return instructions, please let us know your preferred email address so we can resend the label right away. We want to ensure this is resolved as smoothly and quickly as possible for you.
We've sent you an email regarding this as well. Kindly check and reply to the email at your convenience.
Thank you for your patience, and again, we’re very sorry for the mix-up.
Best Wishes,
Vision Direct
Fast and reliable
Fast, precise and reliable! Got my lenses within 1 week and it’s the correct order. Will order them again!
17 July 2025
So glad they use Colissimo!
Well packaged, important for lenses. Delivered quickly and by reliable Colissimo, rather than those other couriers that regularly disappoint.
16 July 2025
Multiple good experiences
I've ordered several times and it's always on time and reasonable prices.
13 July 2025
Unprompted review
I ordered 10 days ago and still not…
I ordered 10 days ago and still not received my contact lenses!
10 June 2025
Reply from Vision Direct FR
Bonjour Behnaz,
Merci beaucoup de nous avoir contactés. Nous sommes vraiment désolés d'apprendre que vous n'avez toujours pas reçu vos lentilles de contact après avoir passé votre commande, et nous comprenons parfaitement à quel point ce retard doit être frustrant. Veuillez accepter nos sincères excuses pour la gêne occasionnée.
Votre commande a été passée le 6 juin, avec une date de livraison initialement prévue pour le 11 juin. Cependant, selon la dernière mise à jour du suivi Colissimo du 16 juin, le statut indique que l'adresse de livraison était incomplète et que le livreur n'a pas pu livrer votre colis. Il recherche actuellement des informations supplémentaires afin de pouvoir effectuer la livraison.
Afin d'accélérer le processus, nous vous invitons à vérifier l'e-mail associé à votre commande, où vous trouverez les détails du suivi. Vous y trouverez peut-être une option vous permettant de contacter directement le transporteur et de lui fournir les informations nécessaires pour effectuer la livraison.
Si vous souhaitez bénéficier d'une assistance en temps réel, nous vous invitons à contacter notre service clientèle via le chat en direct. Nos agents se feront un plaisir de vous aider rapidement et de s'assurer que tout est réglé dans les meilleures conditions.
Nous vous remercions encore une fois pour votre patience et votre compréhension. Nous apprécions sincèrement votre confiance et nous nous efforcerons de rectifier la situation.
Cordialement,
Vision Direct
Finally, comfortable lenses that don't dry out my eyes nor make them itchy.
Delivered speed was quite fast, less than a couple days, and well tracked. They have offerings that are so much better for my eyes' comfort.
I got free samples for Everclear ADM and Everclear Elite!
I tried Everclear ADM for a while, then I got Everclear Elite, Olifilcon B, which was just excellent for me.
They also have Everclear Comfort, Ocufilcon D, which is supposed to be even more comfortable but I haven't tried them yet and they're always sold out.
Either one is much better than the Everclear ADM, Hioxifilcon A.
Previously I used Majoba from 1000lentilles, they were itchy and took a week to be delivered.
3 June 2025
Ordering contacts online
On-line ordering without issues.Very reasonable cost. Contacts arrived in just 2 days( Actually 2 days before they said they would) So convenient. Would order again in the future.
21 May 2025
Price and delivery really good
Price and delivery really good for the cleaning fluids that I require for my specialist lenses. Solutions arrived on the day given at placement of the order.
16 May 2025
Cheaper, easy and fast delivery
Cheaper than other places, easy to order and received the lenses fast.
14 May 2025
I always give 5 stars to Vision Direct…
I always give 5 stars to Vision Direct - the service is super quick - my lenses are in the letterbox within 48 hours! My "mutuelle" (MAIF) covers nearly all of the cost. It's new that it's not covering the postal costs. I must try to work that out. It's always a bit of a faff avoiding the payment - after you click on "make your payment" - so that the mutuelle covers the bill rather than you, but it can be done!
5 May 2025
Quick easy delivery
Quick easy delivery - competative price and the product I wanted - no problems at all will use again
2 May 2025
excellent range of products competively…
excellent range of products competively priced. user friendly website with constructive useful advice. Strong secure packaging with fast efficient delivery
14 April 2025
Very good value and service as always
Very good value and service as always. Thank you
17 April 2025
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