I used to live in London where it usually took two days to have your new lenses delivered. But here in rural France it takes a lot longer. Some retailers I've tried didn't even post for days....So com... See more
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I always receive excellent service and the price of the contact lenses is very competitive. The delivery is always very speedy. I would highly recommend this Company. A well deserved 5 stars
Product arrived OK but delivery didn´t use the Digicode to access mailbox. For some reason, the address form requested by your site didn´t capture my full instructions.
Company replied
Great quality and Exellent service. I have been a customer for years and have never been let down with the service.
Company details
Information provided by various external sources
Sur Lenstore.fr, vous bénéficierez des meilleures marques de lentilles de contact à des prix très bas. Nous faisons partie du groupe GrandVision, leader mondial du secteur de l'optique, présent dans 44 pays à travers le monde. En Europe, nous sommes réputés pour la qualité, le professionnalisme et la fiabilité des services que nous fournissons à nos clients. Nous attachons une grande importance à fournir des lentilles de contact de haute qualité afin de vous apporter le meilleur pour le soin de vos yeux. Nous expédions plus de 90% des commandes le jour même de leur préparation.
Contact info
4.5
Excellent
3K reviews
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Something fishy is going on.
This company used disingenuous arguments to avoid handing me over.
1 February 2026
Unprompted review
Reply from Lenstore
Hi Phoenix,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and want to make sure we fully understand what happened.
To help us investigate and address your concern properly, could you kindly provide a bit more context, along with your order number and the email address used for the order?
You can send these details to us directly at wehearyou_ls@lenstore.co.uk, and we will prioritise looking into this for you.
We really appreciate your time and patience, and we look forward to resolving this for you.
Best wishes,
Lenstore | Voice of the Customer Team
Acceptable delivery time
I used to live in London where it usually took two days to have your new lenses delivered. But here in rural France it takes a lot longer. Some retailers I've tried didn't even post for days....So compared to some other retailers, Lenstore did a lot better. Just under one week for delivery. I'm satisfied.
18 January 2026
Great quality and Exellent service
Great quality and Exellent service. I have been a customer for years and have never been let down with the service.
1 December 2025
Always a excellent service
6 November 2025
Reply from Lenstore
Hi Elaine,
Thank you for your kind feedback! We’re delighted that our speedy service and great value made your experience excellent.
Best wishes,
Lenstore | Voice of the Customer Team
Reply from Lenstore
Bonjour Annie,
Merci pour votre avis! Nous sommes ravis d'apprendre que vous êtes satisfait de notre service rapide et efficace.
Cordialement,
L'équipe Lenstore
Nous avons utilisé un outils de traduction afin de pouvoir vous répondre au plus vite. Malgré notre attention aux détails, il arrive parfois que la grammaire et l'orthographe ne soient pas toujours corrects.
Better delivery logistics
Product arrived OK but delivery didn´t use the Digicode to access mailbox. For some reason, the address form requested by your site didn´t capture my full instructions.
8 September 2025
Reply from Lenstore
Hi Alberto,
Thank you for sharing your feedback with us. I’m sorry the courier didn’t use the Digicode to access your mailbox and that your full delivery instructions weren’t captured.
Our system limits the delivery name field to fewer than 35 characters, so our warehouse team had to shorten it to ensure your parcel could be dispatched, which may have affected the instructions sent to the courier.
We’ll be in touch with you directly from wehearyou_ls@lenstore.co.uk to offer a small gesture of goodwill and to thank you for your understanding. Your review helps us improve, and we truly appreciate you taking the time to let us know.
Best wishes,
Lenstore | Voice of the Customer Team
Excellent service came when they said…
Excellent service came when they said it would and easy to make the order.
16 May 2024
👍tout bon..
13 February 2024
Good service and prompt delivery
31 October 2023
I always receive excellent service and…
I always receive excellent service and the price of the contact lenses is very competitive. The delivery is always very speedy. I would highly recommend this Company. A well deserved 5 stars
26 September 2023
No problems at all
16 June 2023
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