Just arranged my first lease car with Bailey. He spent the time to explain the process and answered my (many) questions! When the original car is wanted wasn't available he managed to source quickly... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I requested a quote to lease a VW Taigo…
I requested a quote to lease a VW Taigo late on Friday afternoon. I was contacted by Noah - leasing broker who discussed my requirements. He provided me an updated quote and confirmed the vehicle had been secured by the Monday afternoon. Great service Noah, thanks for providing a friendly, thorough and professional service.
My lease deal experience as been very…
My lease deal experience as been very positive, easy to understand and with the help of Shaz Latif he has answered any questions and concerns I had. Communication has been excellent just logged into the portal and watched the portal video. All very clear, concise and easy to understand. Waiting now for a date Which will be approx 10 days. Happy with the services would recommend to others.
The service was decent
The service was really good and helpful. Joshua helped out a lot with getting my BMW X1 sorted and the communication was clear throughout
A positive experience
Noah picked up our file part way through the process on behalf of an absent colleague, and was very knowledgeable and helpful, clearly explaining each step and keeping us informed. We would use this company again and happily recommend it.
Great Experience
Leasing a car after many years of car ownership, I was a little anxious. I needn’t have been.
From the very first contact, Shaz talked me through the process in a friendly but professional manner answering my questions and easing my worries.
Starting on a Monday and with constant support from Shaz and the team, I quickly had two quotes available and by the Thursday had been approved for finance and had completed the order form for the car I had chosen.
A big thumbs up for Shaz and I would recommend VIP Gateway to anybody interested in going down the leasing route.
This is the second time i have used VIP…
This is the second time i have used VIP gateway and Noah has been great. Hes been very helpful at sourcing the car we need within our timescales and budget and also very thorough and supportive with managing the process of exchange of our existing lease car. Would highly recommend.
VIP Gateway provided an excellent…
VIP Gateway provided an excellent service from start to finish. Lauren Sanckson and the team have been incredibly helpful and attentive throughout the process. I’m very happy with my car and the overall service. I would highly recommend VIP Gateway!
Quick easy process
Steve was a dream to work with from…
Steve was a dream to work with from beginning to end. THANKS.
Amazing customer service from Patrick
Amazing customer service from Patrick, rang to keep me updated easy to get hold of and very friendly guy.
Very straightforward
Very straightforward and not pushy. Nikkita is excellent at keeping us up to date with how the lease request is progressing, no issues so far and would recommend.
A great experience from start to finish…
A great experience from start to finish using VIP Gateway. I would highly recommend Steve Tranter he was a great sales rep and guided us through the process hassle free.
Thanks to all the team.
This is the second time of leasing from VIP
This is the second time of leasing a car with VIP service was very professional , Josh was very knowledgeable and kept us informed at every stage. Process was fairly straight forward with minimal fuss although I feel there was to much paperwork, Looking forward to receiving our new car within the next few weeks. Well done VIP gateway.
Ethan was top notch
Ethan was top notch. Highly recommended. Very informative.
smooth process!
Great dealing with Nikkita
Superb
Great customer service from Josh, very friendly & helpful, super easy from start to finish would highly recommend 😃
Great service from Steve Tranter
Great service from Steve Tranter, he kept me well informed throughout the process and the new car arrived quickly and in perfect condition. Thank you!
No car ever arrived
I ordered an in stock car with 2-4 weels delivery, 13 weeks later still no car. I mase over 30 calls trying to get this sorted, promised call backs than never happened and waa given 3 delivery dates only for them to be cancelled. After I told them I wanted to cancel, they offered me another car, only to be told they day before delivery that it waa no longer available. Cancelled order and went to another company. They left me without a car for 6 weeks and were not interested in fixing the issue until I cancelled.

Reply from vipgateway.co.uk
Noah at VIP Gateway has been great with…
Noah at VIP Gateway has been great with the application process, enthusiastic and helpful, and easy to get hold of for answers to any questions I had.
Great service
Great service from Alyssa, consistent contact throughout the process
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







