We originally booked a Kia Rio, but at no extra cost we were upgraded to a Dacia Sandero, a small SUV. It was much more comfortable and perfect for our family throughout the trip. The whole renta... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The prices listed were among the lowest I researched. Getting the reservation was OK. However, constant delays in the reservation due to trying to sell insurance. This happened 4 times, when once s... See more
Company replied
With finding a car for my Europe trip, it was looking difficult with heaps of options, then I selected VIP cars because of their positive reviews and ratings, I got the best price and then best se... See more
Company replied
The booking process was simplified. The price of the car was not different than others I had researched. However, the most impressive aspect of booking through your company was the customer service.... See more
Company replied
Company details
Written by the company
Big brands, lowest rental rates & convenient pick up centers providing the best car rental experience thus ending up with hundreds of happy customers every day!
About www.vipcars.com
Written by the company
- Trusted by thousands of customers
- VIP Cars is a trusted brand with thousands of customers and the numbers are growing. Renters feel safe and secured after booking through our website.
- Big Brands
- We bring together over 500 reputed car rental suppliers including Avis, Europcar, Alamo, Enterprise, National, Dollar, Thrifty, Sixt, Hertz, Budget and more, providing the best car rental experience at an affordable price and ending up with hundreds of happy customers every day!
Big Brands
We bring together 500 reputed car rental suppliers including Avis, Europcar, Alamo, Enterprise, National, Dollar, Thrifty, Sixt, Hertz, Budget and more, providing the best car rental experience at an affordable price and ending up with hundreds of happy customers every day!
Contact info
20-22 Wenlock Road, N1 7GU, London, United Kingdom
- US Toll-free: +1-866-727-1191 ; UK:+44-208-196-9510
- support@vipcars.com
- vipcars.com
4.5
Excellent
76K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from VIPCars.com
Dear AnneNeilson,
Thank you for your fantastic feedback! We're so pleased to know our ease of use made your experience a positive one. We appreciate you choosing VIPCars.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Really great support
31 July 2026
Unprompted review
Reply from VIPCars.com
Dear Stijn Bokhove,
Thank you so much for your wonderful feedback! We are thrilled to hear you had a great experience with our support. It's our pleasure to assist you.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear KGM,
Thank you for your feedback. We are always reviewing our pricing to ensure we offer the best value to our customers. If you have any specific questions or concerns, please don't hesitate to contact us.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Unfortunately the internet crashed just…
Unfortunately the internet crashed just at the wrong moment, the customer service was excellent and the problem was solved in no time 😀
31 July 2026
Unprompted review
Reply from VIPCars.com
Dear John Beaumont,
Thank you so much for your kind words! We're delighted to hear that our team was able to resolve your issue quickly and efficiently, ensuring a positive experience. We truly appreciate you sharing your feedback.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Booking process
31 July 2026
Reply from VIPCars.com
Dear Giovanni Biffi,
Thank you for your valuable feedback regarding the booking process. We appreciate you taking the time to share your experience with us.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Good Rates thanks
31 July 2026
Reply from VIPCars.com
Dear Jack,
Thank you for your positive feedback! We're so pleased to know you found our rates to be good. We appreciate your words and look forward to welcoming you back.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Easy booking
31 July 2026
Reply from VIPCars.com
Dear Alaasedrak,
Thank you so much for taking the time to share your positive experience. We are delighted to hear that you found the booking process easy and convenient.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear ArletteMagee,
Thank you for your feedback. We regret to hear about any inconvenience you experienced during the information gathering process. Your input is valuable as we continuously strive to improve our customer journey.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Thank you very much
31 July 2026
Reply from VIPCars.com
Dear MOHAMAD AL FAHEL,
We are delighted to receive your warm thanks. Your appreciation means a great deal to us, and we look forward to assisting you again soon.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear AidanHynes,
Thank you for your wonderful feedback! We're so pleased to hear you had such a positive experience with VIPCars. We appreciate you choosing us for your car rental needs.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Mr Eduardo Sanchez,
Thank you for your valuable feedback! We're thrilled to hear that you had such a smooth and easy experience with our online booking process.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Kent Ollenberger,
Thank you for taking the time to share your positive feedback! We're delighted to know you had an excellent experience with us.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
easy and clear
31 July 2026
Reply from VIPCars.com
Dear Isa,
Thank you for your wonderful feedback! We're delighted to know you found your experience with us easy and clear. We appreciate you choosing VIPCars.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Super easy to search and book with if…
Super easy to search and book with if minutes I received the confirmation
31 July 2026
Reply from VIPCars.com
Dear Massimiliano Musa,
Thank you so much for your wonderful feedback! We're thrilled to hear you had such an easy and efficient experience searching, booking, and receiving your confirmation swiftly. We appreciate you choosing VIPCars!
Best Regards,
Namrita
Customer Experience Manager – VIPCars
VIP Cars acts as a marketplace for scam…
VIP Cars acts as a marketplace for scam car rental companies and offers ZERO customer protection.
I booked through VIP Cars, and the local supplier tried to steal my security deposit by blaming me for pre-existing scratches and fabricating claims about vehicle conditions. When I disputed these false charges, VIP Cars did not investigate—they simply rubber-stamped the local supplier's fabricated story.
VIP Cars profits by enabling dishonest, predatory suppliers while leaving customers completely exposed. They do not request time-stamped pre-rental photographic evidence from their partners, nor do they hold them accountable for fraudulent deposit claims.
I had to block my credit card and file a chargeback dispute through my bank. Save yourself the nightmare: skip VIP Cars and book directly with a trusted international company.
25 July 2026
Unprompted review
Reply from VIPCars.com
Dear Ronald Killeen,
We're pleased to hear that your experience was satisfactory. Thank you for taking the time to share your feedback!
Best Regards,
Namrita
Customer Experience Manager – VIPCars
booking process and price
31 July 2026
Reply from VIPCars.com
Dear Ignacio Mirant Borde,
Thank you for your feedback regarding the booking process and price. We appreciate you highlighting these key aspects of your experience with VIPCars.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Booking was really easy and efficient
Booking was really easy and efficient, hope rest of the process and experience will be same
31 July 2026
Reply from VIPCars.com
Dear Jhabed Ahmed,
Thank you for your wonderful feedback on your smooth and efficient booking experience. We are dedicated to ensuring the rest of your journey with VIPCars is equally excellent.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Easy Booking!
Easy booking. Competitive pricing over a wide range of vehicles. Let’s hope everything is as easy when I come to pick up the hire car!
31 July 2026
Reply from VIPCars.com
Dear GregH,
Thank you for your fantastic feedback on our easy booking process and competitive pricing! We're confident your car collection will be just as seamless and enjoyable.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
EASY CCCCCCCCCCC
31 July 2026
Reply from VIPCars.com
Dear Marcel Young,
Thank you so much for your fantastic feedback! We are thrilled to know you had such a great experience with us.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.