We were extremely satisfied with **VIPCars** and would highly recommend them. The booking process through the website was quick, easy, and straightforward. The price was excellent and, compa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I got my email wrong during booking and I couldn't find my confirmation, I just had my credit card statement. They found my reservation via a live agent at midnight. I was so thankful
Company replied
Brilliant customer service. Unfortunately, I’d made a mistake when entering my details, but the live support team provided me with detailed assistance and helped me in a professional manner. I’ll defi... See more
Company replied
I needed help with changing my arrival time and had a chat with Eva. She was very pleasant and helpful and changed what I requested for me. The conversation with a human representative was very quick... See more
Company replied
Company details
Written by the company
Big brands, lowest rental rates & convenient pick up centers providing the best car rental experience thus ending up with hundreds of happy customers every day!
About www.vipcars.com
Written by the company
- Trusted by thousands of customers
- VIP Cars is a trusted brand with thousands of customers and the numbers are growing. Renters feel safe and secured after booking through our website.
- Big Brands
- We bring together over 500 reputed car rental suppliers including Avis, Europcar, Alamo, Enterprise, National, Dollar, Thrifty, Sixt, Hertz, Budget and more, providing the best car rental experience at an affordable price and ending up with hundreds of happy customers every day!
Big Brands
We bring together 500 reputed car rental suppliers including Avis, Europcar, Alamo, Enterprise, National, Dollar, Thrifty, Sixt, Hertz, Budget and more, providing the best car rental experience at an affordable price and ending up with hundreds of happy customers every day!
Contact info
20-22 Wenlock Road, N1 7GU, London, United Kingdom
- US Toll-free: +1-866-727-1191 ; UK:+44-208-196-9510
- support@vipcars.com
- vipcars.com
4.5
Excellent
77K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy to use with great value…
Very easy to use with great value additional add ons.
5 August 2026
Reply from VIPCars.com
Dear Hee,
Thank you for your fantastic feedback! We're so pleased you found our service user-friendly and valued the additional options available.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Garry Jackett,
Thank you so much for your positive feedback! We're delighted to know you appreciate our competitive pricing. We look forward to serving you again soon.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Paul Owens,
Thank you for your wonderful feedback! We're delighted to know you had an easy experience navigating our booking site. We truly appreciate you choosing VIPCars.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Mark O’Malley,
Thank you for your fantastic feedback! We're delighted to hear you had such a smooth experience with us. We truly appreciate you choosing VIPCars.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Totally simple.
5 August 2026
Reply from VIPCars.com
Dear Kunde,
Thank you for your kind words! We're thrilled to know you had such a straightforward experience with us.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Quick and easy
5 August 2026
Reply from VIPCars.com
Dear Roland,
Thank you for your kind words! We're delighted to hear you had such a seamless experience with us. We appreciate you choosing VIPCars and look forward to assisting you again.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Easy and safe
5 August 2026
Reply from VIPCars.com
Dear Alper Yasar Akar,
Thank you for your fantastic feedback! We are delighted to know you had an easy and safe experience with us, and we appreciate you choosing VIPCars.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Mandatory Deposit for all offers
They need to add information that a deposit is mandatory and will be taken upon arrival for all offers that they have.
It doesn't matter if you book additional Full Protection or not; a deposit will always be charged upon arrival.
5 August 2026
Unprompted review
Reply from VIPCars.com
Dear Tina Nikolovska,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the experience you had and regret the inconvenience caused. Your feedback is extremely valuable to us and has been noted as we continue to improve our services and overall customer experience.
Thank you for your patience and understanding.
Best Regards,
Namrita
Customer Experience Manager, VIPCars.com
Reply from VIPCars.com
Dear Amer Alhabab,
Thank you for your wonderful feedback! We're so pleased to know you had a smooth and simple booking experience with us. We appreciate you choosing VIPCars.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Great Experience
After my previous experience, I decided to give them another chance, and I’m glad I did. I booked a 7-seater, but they kindly upgraded me to a 9-seater as a goodwill gesture, which I really appreciated.
A special thanks to Darren at the Manchester Airport branch for his excellent customer service. He was friendly, professional, and made the whole process smooth.
It’s great to see a company take customer feedback seriously and make things right. Thank you!
29 July 2026
Unprompted review
Reply from VIPCars.com
Dear Sardar,
Thank you so much for your wonderful feedback and for choosing VIPCars again! We are delighted to hear you enjoyed your upgrade and experienced such excellent service from Darren at our Manchester Airport branch. Your kind words are truly appreciated.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Hassan Aldawood,
Thank you so much for your kind words! We are delighted to hear you had such an efficient booking experience with us. We appreciate your feedback and look forward to assisting you again soon.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Great thank you
5 August 2026
Reply from VIPCars.com
Dear Sam Oxley,
Thank you so much for your wonderful feedback! We're absolutely thrilled to know you had such a great experience with VIPCars.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Leong Siew Chen,
Thank you for your wonderful feedback! We are delighted to hear you had such a positive experience with us.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Chakib Bennani,
Thank you for your kind words! We're thrilled you found your VIPCars experience to be simple, quick, and offering excellent value. We look forward to assisting you again soon.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Keelan,
Thank you for your valuable feedback! We're delighted to hear you had a positive experience with our service. We appreciate you choosing VIPCars.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Ilgar Hasanli,
We are absolutely delighted to hear you had such a great experience with us. Thank you very much for your kind feedback; it means a lot to our team. We look forward to assisting you again soon!
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Easy to use and great price
5 August 2026
Reply from VIPCars.com
Dear Christine,
Thank you for your wonderful feedback! We're delighted to know you had such a positive and valuable experience with us. We appreciate you choosing VIPCars.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
I am extremely disappointed with this…
I am extremely disappointed with this company’s service.
An amount of AZN 420 was charged to my credit card as a security deposit when I returned the car. The company’s representative informed me that the amount would be released within 30–40 days, after confirming whether there were any traffic or radar fines.
Unfortunately, the company has neither refunded the amount nor provided any information regarding the blocked deposit. I have contacted them several times via both WhatsApp and email, but they have completely ignored my messages and failed to respond.
Based on my experience, I cannot recommend this company. They hold your money without providing any explanation or proper customer support. If you choose to rent from them, be cautious and make sure you clearly understand their deposit policy before making any payment.
14 June 2026
Unprompted review
Reply from VIPCars.com
Dear Fayiz Ubaidulla,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the experience you had and regret the inconvenience caused. Please be assured that our team is looking into this matter. Your feedback is extremely valuable to us and has been noted as we continue to improve our services and overall customer experience.
Thank you for your patience and understanding.
Best Regards,
Namrita
Customer Experience Manager, VIPCars.com
Reply from VIPCars.com
Dear BS,
Thank you so much for your wonderful feedback! We're thrilled to hear our team provided you with a helpful and professional experience. We truly appreciate you taking the time to share your positive comments.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Abderrahim Hemamouche,
Thank you so much for your wonderful feedback! We're absolutely delighted to hear you had such a positive experience with us. We truly appreciate you choosing VIPCars.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
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