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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, most reviewers were somewhat happy with their experience overall. Many people appreciate the quality of the clothing, describing the fabrics as beautiful and soft, and the styles as comfortable and fashionable. Several customers are particularly satisfied with the fit of certain items, especially jeans, and find the size guide to be accurate. However, some people were dissatisfied with aspects of the product and ordering process. There are concerns about color fading after washing and inconsistencies in sizing, leading some to receive items that are too large. A few customers also reported issues with order fulfillment after payment, and some expressed disappointment with the return policy, finding it costly. There are also mentions of garments not being made from the advertised materials and having poor fit and finish.

What people talk about most

Product

Clients share ambiguous opinions on product quality and fit. While many reviewers praise the comfort, style,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of items, describing... See more

Return policy

Users describe ambiguous interactions with the return policy. Some customers express frustration over having... See more

Order

Customers consistently note ambiguous experiences with order. While some consumers express satisfaction, with... See more

Price

People report ambiguous experiences with price. Some consumers praise the reasonable and affordable prices,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Vine apparel was easy to shop with, fast delivery. Purchased the 'comfiest PJs Long - pink hearts'. Beautiful fabric, super soft. Great fit in pants, top large in comparison, but sleeves quite tight... See more

Company replied

Rated 4 out of 5 stars

I love, love, love Vine Apparel dresses, they are exactly my style. However, the sizing is so difficult to get right online. Each dress has different measurements for the same size, so I cannot go by... See more

Rated 5 out of 5 stars

The clothes are comfortable and stylish. I would like a few more plain coloured boho style blouses but love my recently purchased sleek boho blouse. Very good re returns and I am still wearing the fir... See more

Rated 5 out of 5 stars

I’ve bought multiple times from Vine Apparel - both online and in person. The range, the quality, the service and the price can’t be faulted. I love all the things I’ve bought including dresses, tops... See more


Company details

  1. Fashion Accessories Store

About Vine Apparel

Written by the company

Hey beautiful, it’s Shelley here, owner and founder of Vine Apparel – welcome :)

I wanted to give you a little bit of an idea of how we came about, and what we are about, so here goes.

The word fashion has always intimidated me – I’ve always felt like it meant you needed to be a skinny little model buying expensive labels and looking perfect at all times. I’ve never been a skinny little anything but I LOVE dresses (and pockets, and buttons) and I like to feel good and be comfortable at ALL times. Jeans were my nemesis.

In 2009 I was 23, wanting new clothes all the time, but couldn’t afford the prices in the shops near where I lived (or didn’t want to pay them). So, I sourced some suppliers and decided to give our local markets a go. From there came clothes parties – where people could shop in the comfort of their own homes with their friends whilst I chatted and ate food, and it grew from there.

It seems like a lifetime ago now – I was doing 7 markets per month and 4-5 clothes parties a week, I can honestly say I absolutely slogged it. I hired a girlfriend to help 1 day a week, which turned into 7 days per week, and it goes on. I’ll put some photos below of how we started so you can see how hilarious it was. It blows my mind that it still works, and I continue to learn and make mistakes every single day.

What does Vine Apparel stand for?

Vine Apparel to me is about making it easy. Effortless. Taking the thinking out of getting dressed. We are reliable, in that you will always have something to wear, and that something will look good every single time you put it on. You know how something can look good one day but the next day you have no idea how on earth you wore it the day before? That doesn’t happen with our stuff.

We want choosing what to wear to be one less thing you need to think about.

You can rely on it. You don’t need to be skinny. Or tall. You can be you, and you can look beautiful, and you can feel beautiful, regardless of what’s going on in your world.

And we are affordable. Always. You can treat yourself and still pay your bills. Buy your kids (and yourself of course) an ice cream at the beach. You can still do life.

What are my favourite things about Vine Apparel?

Our customers, our community. I love that people come back! Honestly I do, both in store and online. I love that people know what they’re getting, that people come in to our stores knowing they’ll find something, they won’t have a shopping hangover after, and they will actually wear every single thing they buy from us, often.

And they are honestly the nicest people in the world. Feedback we get all the time is amazing, and my absolute favourite part is that they are real. Not all photo-shopped supermodels who could look good in a paper bag, they are real people.

Mums who are always on the go. 20 something year olds going to gigs or festivals, someone looking for a dress to wear to a wedding, someone, anyone – looking for something they can just throw on on those “I have nothing to wear” days.

I love that our range is so versatile, and so many things are people’s “go to” when they are in a rush, or have something on. And EVERYTHING IS COMFORTABLE!

I love my staff, I love them. I have the best humans in the entire world working with me, and I love every single day. My husband works with us now too, my children are a part of it, it’s just the absolute best.

I just love it, I do. And I especially love having people try things on which would usually be outside of their comfort zone, but they do, and they end up loving it. I think that’s my ultimate. And I love that I can be me, my very own dorky ridiculous self pretty much always wearing my thongs, and people can relate to it.

This is why our aim is not just to sell you clothes – we genuinely want you to get dressed, look in the mirror and smile.

If we can help you with anything, at all, or if you have any questions about anything we do, please get in touch.

Have a beautiful day,
Love Shelley & the Vine Apparel team x

Contact info

3.7

Average

TrustScore 3.5 out of 5

629 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Beautiful clothes true to size and fast…

Beautiful clothes true to size and fast delivery. Couldn’t fault the service and will definitely continue to purchase.

18 October 2022
Vine Apparel logo

Reply from Vine Apparel

Aw! Thank you so much, Sonia! This means a lot to us. THANK YOU! xo

Rated 5 out of 5 stars

Perfect Sizing

Perfect Sizing
Great Service
Great quality
Love the clothes

30 September 2022
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Reply from Vine Apparel

Thank you, Julieann! ❤️❤️❤️

Rated 5 out of 5 stars

My last purchase was the Evie top and…

My last purchase was the Evie top and fitted well and looked good on so I have order the black and waiting for the spot to come available.

11 October 2022
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Reply from Vine Apparel

Oh, how good!! We're so happy you love your top, Mariece!! xo

Rated 5 out of 5 stars

Awesome dress

Awesome dress. Looks amazing
Would suit many different ages

31 October 2022
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Reply from Vine Apparel

We're so glad you love the dress, Julie! xo

Rated 4 out of 5 stars

Great service and quick turn around…

Great service and quick turn around between order and receipt of goods. Quality of garments could have been better eg sleeve openings far too big, but I have yet to wear them so can’t comment.

6 October 2022
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Reply from Vine Apparel

Thanks for your feedback, Jenny. Please reach out if we can answer any questions for you. xo

Rated 5 out of 5 stars

I've bought a few items so far

I've bought a few items so far , as well as fitting beautifully , they are also comfortable. I've got another order on the way & I can't wait!

3 October 2022
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Reply from Vine Apparel

We're so glad to hear, Debbie! xo

Rated 5 out of 5 stars

I love vine apparel

I love vine apparel, all my clothes I have purchased from them are gorgeous, I don’t buy anywhere else as these are different and beautiful, plus the customer service is the best ever ❤️

1 October 2022
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Reply from Vine Apparel

Aww! Thank you so, so much Julie!! ❤️❤️ xo

Rated 1 out of 5 stars

Shocking service and returns policy…

Shocking returns policy for a FAULTY item that they say was not faulty. It was then at least misrepresented online. The quality is horrible and sizing always way off. Terrible service from their team and they don’t ever do refunds just vouchers. Don’t waste your time buying from here.

6 October 2022
Unprompted review
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Reply from Vine Apparel

Hey Rita,
The garment you returned to us was not faulty as stated in our emails to you. The item was also Final Sale and we do not accept returns for Final Sale items so shipping needs to be paid to have this item sent back to you (we do not offer free shipping). Here is a link to our returns policy on our website: https://www.vineapparel.com/pages/returns
If you need this explained in more detail, we suggest checking out our website or we can get in touch - just let us know. Take care x

Rated 5 out of 5 stars

Very Happy Customer

Hi There , Just want to say a big thank you for my order I received today after 2 orders of Liquid Legs I ordered and had to return because they were too big on me I got them today fit perfect and I also got my Dark Leopard Top which I absolutely love. Thank you again for your lovely service and I am very satisfied with all my orders I have purchased and received very confident to recommend Vine Apparel to anyone.
Cheers Carol :) :) XX

25 August 2022
Unprompted review
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Reply from Vine Apparel

Oh Carol! THANK YOU so, so much for your lovely review - we appreciate you! xx

Rated 5 out of 5 stars

My favourite online clothing shop 👍

My favourite online clothing, size perfect good quality nothing over $69, very quick delivery. Have bought some beautiful outfits 👌👍

29 September 2022
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Reply from Vine Apparel

THANK YOU! This makes us so happy - we're over the moon you're loving your purchases. xo

Rated 5 out of 5 stars

Above and beyond…..

I needed to purchase a top for a funeral (a small child’s funeral and it was requested we wear “happy colours“and I’m a massive fan of black) I messaged Shelley on Sunday…this gorgeous girl whilst recuperating from Covid sprung into action, alerted her amazing team, my order was processed and posted on Monday morning and at my home on Wednesday morning ready for the funeral on Thursday….aside from the incredible service, I received a really beautiful message from Shelly sending love and strength my way, it meant so much.
Vine Apparel is an incredibly successful business run by a beautiful soul…thank you Shelley, you went above and beyond and your kindness will always be remembered.

21 August 2022
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Reply from Vine Apparel

Hey Christine. Thank you for taking the time to leave us this review - your kindness really means a lot to us, it definitely keeps us going! xo

Rated 1 out of 5 stars

Unhelpful

I suspect the clothes,modelled are altered to fit the midel otherwise why doesn't my jacket fit like hers when were both a 10. My arms are huge hers are fitted. Mine are at least 10cm,longer than,the,models which is physically impossible unless her arms are 10cm longer than,mine and we are the same height but her jacket,is,shorter. Sizing all over the place.,won't be purchasing again especially as they, won't refund

27 September 2022
Unprompted review
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Reply from Vine Apparel

Hey Marg. We provide garment measurements on our website which we encourage customers to view before purchasing. Our sizes can vary between each style due to the different suppliers we use. The Zoey jacket you're referring to, like any garment, its going to look different on every body due to differences in proportions. We also do not alter clothing to fit our models. If you'd like to return the item, please see below the link to the returns process on our website: https://www.vineapparel.com/pages/returns-exchanges xx

Rated 5 out of 5 stars

Happy regular customer

Everything I buy is good quality, in good condition and arrives in a timely manner. I have been buying from vine apparel regularly for couple of years now and I've always been happy. I love the new $2 protection of your delivery, gives that extra piece of mind for a small fee.

8 September 2022
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Reply from Vine Apparel

Hey Leanne. Thank you so, so much for taking the time to leave us a review - it honestly means so much to us! xx

Rated 1 out of 5 stars

Have bought some great items BUT a…

Have bought some great items BUT a newly worn shirt had a stain..quickly hand washed as recommended..the colour that drained from this item was amazing.myet it had previously apparently been washed..stain stayed..they won't help so they've now lost a good customer..shame !

5 September 2022
Unprompted review
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Reply from Vine Apparel

Hey SUTTON/ROBERT. The reason we can't accept your garment back was that not only is the top nearly 2.5 months old, the photos sent by yourself showed the item to be soiled - we can not accept items back in this condition. Thanks and Take care. xx

Rated 5 out of 5 stars

Vine is the best !

Love all my purchases from Vine Apparel... and love spreading the word when people comment on my clothing !

1 September 2022
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Reply from Vine Apparel

THANK YOU so, so much! This makes us so happy you're enjoying your goodies! xo

Rated 1 out of 5 stars

AVOID AVOID Vine Apparel

AVOID AVOID Vine Apparel, sizes are inconsistent and way off, quality of clothing is terribly poor, they have zero customer service and DO NOT OFFER REFUNDS. They are being investigated by ACCC and Fair Trading, for multiple complaints re; breach of consumer law and their DODGEY Returns Policy

25 August 2022
Unprompted review
Vine Apparel logo

Reply from Vine Apparel

Hi Deb, I'm sorry to hear you're so unhappy - we can see you have and are posting across multiple platforms with the same message, so we will reply with the same message across all of them. Deb, you bought a Final Sale item from our website, then wanted to return it. Unfortunately Final Sale is Final Sale, and we do have this clearly outlined in multiple places on our website. We communicated with you through emails and Paypal, where you edited one of the emails we sent you and posted it, when it wasn't what we wrote to you. As we have said repeatedly, the Final Sale Winter Kylie you bought is Final Sale, and it cannot be exchanged. There is however a Buy Swap Sell page where you can list it and someone will probably want to buy it :) Just so you know, if a business is dodgy and acting illegally, it will be dealt with in a speedy manner by the above mentioned faculties. We have been running for 13 years now (nearly), majority of our customers are repeat customers, and we have a physical store which we have had for ten years! If we were dodgy and doing illegal things, we most definitely would not be in business still. We have terms and conditions which are clearly stated, and we do our best to help our customers as much as we can - we want them to be happy, we want people to love wearing our things. Unfortunately the unhappy people are louder than the happy people, which is the way of the world. Please let us know if we can help with anything else, at all. Take care x

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