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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, most reviewers were somewhat happy with their experience overall. Many people appreciate the quality of the clothing, describing the fabrics as beautiful and soft, and the styles as comfortable and fashionable. Several customers are particularly satisfied with the fit of certain items, especially jeans, and find the size guide to be accurate. However, some people were dissatisfied with aspects of the product and ordering process. There are concerns about color fading after washing and inconsistencies in sizing, leading some to receive items that are too large. A few customers also reported issues with order fulfillment after payment, and some expressed disappointment with the return policy, finding it costly. There are also mentions of garments not being made from the advertised materials and having poor fit and finish.

What people talk about most

Product

Clients share ambiguous opinions on product quality and fit. While many reviewers praise the comfort, style,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of items, describing... See more

Return policy

Users describe ambiguous interactions with the return policy. Some customers express frustration over having... See more

Order

Customers consistently note ambiguous experiences with order. While some consumers express satisfaction, with... See more

Price

People report ambiguous experiences with price. Some consumers praise the reasonable and affordable prices,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Vine apparel was easy to shop with, fast delivery. Purchased the 'comfiest PJs Long - pink hearts'. Beautiful fabric, super soft. Great fit in pants, top large in comparison, but sleeves quite tight... See more

Company replied

Rated 4 out of 5 stars

I love, love, love Vine Apparel dresses, they are exactly my style. However, the sizing is so difficult to get right online. Each dress has different measurements for the same size, so I cannot go by... See more

Rated 5 out of 5 stars

The clothes are comfortable and stylish. I would like a few more plain coloured boho style blouses but love my recently purchased sleek boho blouse. Very good re returns and I am still wearing the fir... See more

Rated 5 out of 5 stars

I’ve bought multiple times from Vine Apparel - both online and in person. The range, the quality, the service and the price can’t be faulted. I love all the things I’ve bought including dresses, tops... See more


Company details

  1. Fashion Accessories Store

About Vine Apparel

Written by the company

Hey beautiful, it’s Shelley here, owner and founder of Vine Apparel – welcome :)

I wanted to give you a little bit of an idea of how we came about, and what we are about, so here goes.

The word fashion has always intimidated me – I’ve always felt like it meant you needed to be a skinny little model buying expensive labels and looking perfect at all times. I’ve never been a skinny little anything but I LOVE dresses (and pockets, and buttons) and I like to feel good and be comfortable at ALL times. Jeans were my nemesis.

In 2009 I was 23, wanting new clothes all the time, but couldn’t afford the prices in the shops near where I lived (or didn’t want to pay them). So, I sourced some suppliers and decided to give our local markets a go. From there came clothes parties – where people could shop in the comfort of their own homes with their friends whilst I chatted and ate food, and it grew from there.

It seems like a lifetime ago now – I was doing 7 markets per month and 4-5 clothes parties a week, I can honestly say I absolutely slogged it. I hired a girlfriend to help 1 day a week, which turned into 7 days per week, and it goes on. I’ll put some photos below of how we started so you can see how hilarious it was. It blows my mind that it still works, and I continue to learn and make mistakes every single day.

What does Vine Apparel stand for?

Vine Apparel to me is about making it easy. Effortless. Taking the thinking out of getting dressed. We are reliable, in that you will always have something to wear, and that something will look good every single time you put it on. You know how something can look good one day but the next day you have no idea how on earth you wore it the day before? That doesn’t happen with our stuff.

We want choosing what to wear to be one less thing you need to think about.

You can rely on it. You don’t need to be skinny. Or tall. You can be you, and you can look beautiful, and you can feel beautiful, regardless of what’s going on in your world.

And we are affordable. Always. You can treat yourself and still pay your bills. Buy your kids (and yourself of course) an ice cream at the beach. You can still do life.

What are my favourite things about Vine Apparel?

Our customers, our community. I love that people come back! Honestly I do, both in store and online. I love that people know what they’re getting, that people come in to our stores knowing they’ll find something, they won’t have a shopping hangover after, and they will actually wear every single thing they buy from us, often.

And they are honestly the nicest people in the world. Feedback we get all the time is amazing, and my absolute favourite part is that they are real. Not all photo-shopped supermodels who could look good in a paper bag, they are real people.

Mums who are always on the go. 20 something year olds going to gigs or festivals, someone looking for a dress to wear to a wedding, someone, anyone – looking for something they can just throw on on those “I have nothing to wear” days.

I love that our range is so versatile, and so many things are people’s “go to” when they are in a rush, or have something on. And EVERYTHING IS COMFORTABLE!

I love my staff, I love them. I have the best humans in the entire world working with me, and I love every single day. My husband works with us now too, my children are a part of it, it’s just the absolute best.

I just love it, I do. And I especially love having people try things on which would usually be outside of their comfort zone, but they do, and they end up loving it. I think that’s my ultimate. And I love that I can be me, my very own dorky ridiculous self pretty much always wearing my thongs, and people can relate to it.

This is why our aim is not just to sell you clothes – we genuinely want you to get dressed, look in the mirror and smile.

If we can help you with anything, at all, or if you have any questions about anything we do, please get in touch.

Have a beautiful day,
Love Shelley & the Vine Apparel team x

Contact info

3.7

Average

TrustScore 3.5 out of 5

629 reviews

5-star
4-star
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1-star

Replied to 50% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Love my dresses

Love my dresses. Made really well and size was spot on.

7 December 2022
Vine Apparel logo

Reply from Vine Apparel

So happy to hear, Joanne! x

Rated 5 out of 5 stars

Love the dress

Love the dress, great price for a classy outfit, shipping was fast for preChristmas time, very happy with it all.

28 November 2022
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Reply from Vine Apparel

Thank you, Dawn! So glad to hear you're happy! x

Rated 3 out of 5 stars

Appealing Apparel !!

I have many pieces of clothing from Vine Apparel! Prices are great! Styles are right on fashion or classic. My absolute favourite are the black tights, ever so comfy dressed up or lounging! Some of the fabrics eg linen, are heavy to wear weight wise, and expensive to return post. Would love to have some cool breathing fabrics for summer!

30 September 2022
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Reply from Vine Apparel

Thank you so, so much, Debra! We really appreciate you taking the time to leave us a review. xo

Rated 4 out of 5 stars

The dress was good quality and nice…

The dress was good quality and nice easy wear material. Unfortunately it didnt fit me so i had to return it.
A little bit of a hassle but they were very nice and I got a refund.

3 January 2023
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Reply from Vine Apparel

Sorry to hear you're item didn't work for you - we're glad you were able to get it returned and refunded :) x

Rated 5 out of 5 stars

Great dress

Great dress! I’m not really a dress wearer.. very flattering. Excellent purchase.
Out of stock so many times but I finally bought one!!
Quick to post, well priced
Love it!!

29 November 2022
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Reply from Vine Apparel

Hey Bernadette. Thanks so much for leaving us such a lovely review!! x

Rated 4 out of 5 stars

Good because my previous experience…

Good because my previous experience wasn’t so good, but after an issue with Lisa not getting back to me re my order & Michelle quickly solving it, she redeemed herself on my Sunday visit by getting the dress I wanted from upstairs instead of saying she didn’t have it.

17 December 2022
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Reply from Vine Apparel

Hey Judy. We're so sorry you had a less than desirable experience but we're super happy that it was resolved! Thanks for taking the time to leave us a review. xo

Rated 5 out of 5 stars

Excellent online experience

Excellent online experience! Fantastic, speedy delivery on orders. Incredible value for money. Beautiful, well constructed garment with great fit.

23 November 2022
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Reply from Vine Apparel

Thank you, Catherine! This has made our day!! xo

Rated 5 out of 5 stars

Most products run true to size

Most products run true to size, some are a little roomy. Fun designs, quality made garments. Price points is spot on for the ever changing fashion. Delivery is prompt. All round happy customer.

31 December 2022
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Reply from Vine Apparel

We're so glad you're happy, Brooke! xo

Rated 5 out of 5 stars

The site is easy to navigate,ordering…

The site is easy to navigate,ordering is easy . I have ,to date,ordered on at least 5 occasions. Service has been prompt and all items are good quality,well finished and true to size. Well done

30 December 2022
Vine Apparel logo

Reply from Vine Apparel

We're so happy to hear, Dorothy! xo

Rated 5 out of 5 stars

Great quality clothing

Great quality clothing. Every item so so comfortable.
Quick delivery and great communication. A return buyer that will be back again.

16 October 2022
Vine Apparel logo

Reply from Vine Apparel

Thank you, Brooke! We're so happy you're happy! xo

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