I love the rug. It looks lovely and matches the style and color shown on the website. The reason for deducting one star is that the website stated that the rug was in stock and would only take... See more
Company replied
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Review summary
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I have ordered fotile JQG7522 but received JQG7502 without notice. Fortunately I did research myself and found out they have the same specifications except the button color and package, even though I... See more
Company replied
ordered 30 sq. ft of beautiful tile, received 30 tiles, called in a panic and they reassured me that the rest of the order would arrive the next day. it did. Project is looking beautiful.
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I love that I can order smaller numbers of the cool black brick shaped rocks. I’ve bought a pallet for like $800, and then just needed about five more individual pieces to finish my project. This allo... See more
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Company details
Written by the company
“VILLOHOME” is more than just an e-commerce online store. It is established in 2018. As the name suggests, Villohome is a “Home” where a family lives, expands and thrives. Our family is not limited to just our management and our employees but our customers, suppliers, market places, Third party warehouses and all our other business associates are parts of our family. We aim to be an ultimate flooring destination for our customers by providing them great quality products, wide range of collection, faster delivery and affordable prices. Backed by extremely disruptive minds with years of experience, Villohome possesses international market knowledge, attention to detail and supply chain know-how to meet the expectations of our customers at all times. Everything that we say and that we do, we literally believe in it. “We have got your back” is our promise to all our clients and its reflected in every decision that we make and every action that we take here at Villohome. We would like to make our values not only inspiring but actionable and hence we prefer to keep our values as verbs and not as nouns. Our four core values are, “Do the RIGHT thing no matter what” “Treat the customer the way you want to be treated as a customer” “Speak the truth and act truthfully under any circumstances” “Prioritise consistency over intensity”
Contact info
6272 Opal Lane, 48439, Grand Blanc, United States
- 810-208-9223
- customerservice@villohome.com
- villohome.com
4.0
Great
213 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 2 weeks
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The worst sheets I have ever owned
The worst sheets I have ever owned! They have to be retucked every single day after use. The elastic is very poor & for the fabric being bamboo it reminded me of the satin sheets people use to have that would not stay in place on their bed. Also, they wrinkle badly. Unfortunately I just found out the return date has passed, was not informed earlier what that date was, now I have paid for a set of sheets I will never use again. I will not order from this company again.
9 August 2025
Reply from villohome.com
Hello,
You should have get back to us immediately - and yes regarding return date there are some rules but if the product is not productive you should have told us.
and what was the return date mentioned?
You sent the package twice
You sent the package twice. One to my PO box, which is the address I originally gave and then one of your associates called and stated you do not deliver to POs so I gave him my physical address. I received my order at both addresses. Let your associates know you can deliver to PO boxes after all!
2 September 2025
Reply from villohome.com
Yes vendor sent the same by mistake.
Villohome’s service decent, product vendor questionable
Shipment was incomplete. No communication between vendor (janco Greenhouse) and manufacturer and seller (Villohome) which all left me high and dry and out over $300 extra for labor costs due to Janco/manufacturer’s negligence.
On the seller’s side, they were responsive to my concerns and reached out to the vendor when I requested. With that said, I do believe Villohome should do a better job vetting what products they sell. Janco has a long documented history of shipping incomplete orders and taking their sweet time to rectify.
But…I was happy with the customer service from VH in that at least they seemed to want to make sure I was pleased.
This review is a review of the total experience.
10 August 2025
Reply from villohome.com
Thank you for sharing your detailed experience. We apologize for the issues with the incomplete shipment and the additional costs you incurred. We appreciate your acknowledgement of our customer service team's efforts to address your concerns. We'll take your feedback seriously and review our vendor partnerships, including with Janco Greenhouse, to ensure we're providing the best possible experience for our customers. We regret the inconvenience and will strive to improve.
Lovely rug
I love the rug. It looks lovely and matches the style and color shown on the website.
The reason for deducting one star is that the website stated that the rug was in stock and would only take two weeks, and my credit card was charged immediately upon order. Instead it took seven weeks.
That said, when I contacted customer service I received very timely, polite, and accurate information, which I appreciated.
28 August 2025
Reply from villohome.com
Thank you for your feedback! We're glad you love the rug and that it matches the website description. We apologize for the delay in shipping, which exceeded our estimated two weeks. We understand that this caused inconvenience, and we're sorry for that.
However, we're pleased to hear that our customer service team provided timely, polite, and accurate information when you reached out. We appreciate your appreciation for their service!
We'll take your feedback into consideration to improve our shipping times and communication. Thank you again for your purchase and for sharing your experience.
Very poor quality merchandise
Very poor quality merchandise. The paint on the boxes was running. You made it very difficult to return requesting photos, a 25% restock fee and return shipping fees. I will never purchase from you again.
14 August 2025
Reply from villohome.com
Hello Miriam,
This is Uchit from Villohome first and foremost, I sincerely apologize for the delayed response.
Regarding your request to return Order #14477, I’ve attached our official Return Policy for your reference. You can review the process outlined on our website to initiate the return.
Please note the following important details:
A 25% restocking fee will apply.
Return shipping charges will be borne by the customer.
Before proceeding, we kindly ask you to share clear photos of the delivered items to confirm they are intact and undamaged.
The items must be properly repackaged to ensure safe transit during the return process.
Once we receive the photos and confirm the condition of the products, we’ll guide you through the next steps. Please let us know how you'd like to proceed.
Hello Miriam - we asked details from you on this - atleast you should have shared the images we would have asked the vendor to take a look and then took the decision of what can be done.
Statue order
We originally received a statue that was missing a piece to it and the company had a new one shipped. Great customer service.
8 August 2025
Reply from villohome.com
Thanks for your review! We're happy to have made things right and appreciate your business.
Amy's Organic Chili is great
Amy's Organic Chili is great, and Villohome's ordering process was easy, and the product arrived quickly.
31 March 2025
Reply from villohome.com
Thanks for your review! We're happy that you liked the ordering process and appreciate your business.
First time order
I have ordered fotile JQG7522 but received JQG7502 without notice. Fortunately I did research myself and found out they have the same specifications except the button color and package, even though I didn’t see the stainless steel color button, so I just accepted it as is. There was no update for a couple of days after the order confirmation, but shipping was fast over all.
13 August 2025
Reply from villohome.com
Thank you for your feedback! Sorry to hear there was a mix-up with the product model and some delay in tracking updates. We'll look into improving our shipping and product consistency. Appreciate your patience and understanding!
Great buying experience
Great buying experience, great price and quick, personal delivery. Very happy with this purchase.
13 August 2025
Reply from villohome.com
Thanks for your review! We're glad you're loving your purchase and appreciate your business!
Excellent stay
Excellent stay. The house was large and accommodating for our family trip. All amenities were available, easy check in and out. The hot tub was perfect, and we felt at home. Thank you for a great trip.
28 July 2025
Reply from villohome.com
Hello Elizabeth,
It seems like the wrong review was posted.
Reply from villohome.com
Thanks you.
Quick delivery. Beautiful product.
Quick delivery. I love the vazcon fans I bought. They are perfect for my setup, attached to narrow beams.
1 August 2025
Unprompted review
Reply from villohome.com
Glad that you liked the product and the service.
I was amazed at how quickly our solo…
I was amazed at how quickly our solo stove arrived from Villo Home. Plus, it was the best price that I could find online with the Bonfire size stove. Highly recommend!
28 July 2025
Reply from villohome.com
Thanks for the recommendation! We're happy to deliver great products at competitive prices.
Great Experience
Ordered a grill and accessories from Villohome. Ordering was easy, shipping was quick and communication with service was easy and helpful.
Cost was cheaper than ordering directly from the manufacturer as no taxes.
I'd recommend and order from Villohome again.
29 July 2025
Reply from villohome.com
Thanks for sharing your positive experience with Villohome! We're thrilled you found our ordering process easy, our shipping quick, and our customer service helpful. We appreciate your business and can't wait to serve you again!
I was hoping for a little more…
I was hoping for a little more realistic look to the fronds. They do look better from a distance.
29 July 2025
Reply from villohome.com
Sorry the fronds didn't quite meet your expectations. We'll look into enhancing the design for a more realistic look.
The first order was somehow lost in…
The first order was somehow lost in transit. We gave it a few days and then they immediately resent another order and it was delivered. Customer service was good.
8 July 2025
Reply from villohome.com
Glad we could resolve the issue and deliver a great experience despite the hiccup! Thanks for the feedback.
Made things right!
First glass was chipped. So that was disappointing. However customer service was very good and they immediately sent me a new glass.
Very responsive.
3 July 2025
Reply from villohome.com
Hello Beth,
Thank you very much for the review.
The price and the speed of receiving…
The price and the speed of receiving the window was great. Thank you.
7 July 2025
Reply from villohome.com
You're very welcome! We're so glad to hear that you were happy with the price and the speed of delivery.
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