villohome.com Reviews 

Beautifully crafted. Would definitely buy from again!

I never got my product

Great service all through the process, thank you Sukru

It's been over a week and 2 of my three samples have still not been received. The separate Flooret sample was delivered 3 days after the order was placed.
Customer service told me "it's already been shipped" - tracking has not moved for days.

Your samples were very helpful. Pictures on the internet do not fully represent the product. You shipped quickly and it really helps in making a choice for my project.
Thank you

This is the best vacuum cleaner I have bought. I love it quiet no dust flying around. Attachments are great all-around great vacuum cleaner.

Easy to order and shipping was fast. The product is working great.

Product was ordered more than 20 days ago. No shipment, no response to emails or phone calls.

Came in great shape and on time.

Easy to order quick delivery

Fast shipping, fair price

Outstanding customer service! Answered all my questions quickly and kept me up to date during every step of the ordering, processing, and shipping process. Product received is exactly as promised!

Low quality overpriced product that didn’t work for us. Initiated return and was informed that there was a 25% restocking fee and I would be responsible for initial and return shipping - which was also unreasonably expensive.

The sample took a very long time to arrive and when it did it was very small and broken!

ordered 30 sq. ft of beautiful tile, received 30 tiles, called in a panic and they reassured me that the rest of the order would arrive the next day. it did. Project is looking beautiful.

Great customer service. I had a very complicated custom order and they were helpful and responsive through it all.

Villo Home had exactly what we were looking for, at a price that was lower than anywhere else that we looked. All other places had 4 week lead times, and Villo Home had the product in stock. We received the order within 1 week.

I ordered some tile from Villohome a few months ago. It did not come in the projected time frame, so I emailed their customer service. They replied that the tile I had ordered was not in stock near me and that they would have to ship it from a warehouse in Florida for an additional $400 shipping charge, half of which they would pay and half of which they would charge to me. I felt this was a bit dishonest because had I known up front how significant the upcharge would be, I would have ordered the tile from another source that would then have been cheaper. However, we were on a fairly tight deadline, so I paid the fee and we moved forward.

When we finally received the shipment, we found that the wrong tile had been shipped. Villohome accepted their mistake and shipped us the correct tile. They asked us to please hold onto the incorrect tile while they figured out a way to get it back. We waited and waited for weeks with it sitting in our garage. I checked in with them fairly regularly and they said to please continue holding onto it. We were moving from our old house to a new one, so I finally had to give them an ultimatum that we would get rid of the tile by a certain date if they did not come to pick it up. After this, they finally told us it was okay to donate the tile to Habitat for Humanity, which we did and sent them photo evidence as requested.

Fast forward to last week, I placed another tile order and just received an email today with the exact same story as last time—the tile is not available near me, so there will be an additional $400 shipping charge, half of which they will cover and half of which they will charge to me. I suppose I should have learned from my experience last time instead of hoping that it was a one-off. I’m afraid this will probably be the last time I order from Villohome. As a customer, I don’t appreciate the deceptive way they handle shipping.