Village Vets Formby and Crosby Reviews 

194
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 190 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the entire team of receptionists, nurses, and veterinarians for being exceptionally friendly, caring, and professional during every single visit. Many consumers emphasize that animals are treated with immense warmth, making pets feel comfortable and relaxed in the clinic. People deeply appreciate how thoroughly veterinarians explain treatments and medical procedures, ensuring owners feel fully informed, confident, and completely at ease. Reviewers also highlight the clean facilities, modern surgeries, and the wonderful convenience of quick appointment scheduling, even on short notice when emergencies arise.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing the entire team as welcoming, kind, and... See more

Service

Customers consistently note positive experiences with service, highlighting that pets are made to feel... See more

Customer service

Customers report highly positive experiences with customer service, consistently feeling listened to and... See more

User experience

Users describe positive interactions with user experience, consistently praising the kind, caring, and... See more

Facilities

Reviewers mention positive feedback about facilities, noting that the surgery is clean, modern, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Megan Davies is pleasant and personable and takes time to explain issues. Clearly very knowledgable and helpful. I have full confidence in the practice. Behind reception sometimes feels a bit chaotic... See more

Rated 5 out of 5 stars

Polly is a very anxious dog especially when visiting new places and of course the vets. The time that has been spent by the vet nurses and vet Gaynor has paid dividends and Polly is now much calmer.... See more

Rated 5 out of 5 stars

Unfortunately I had to attend the village surgery with my dog Alfie, not something you want to do.. I emailed them with my request to see a vet, I was seen within 1hr from request. Everyone are s... See more

Rated 5 out of 5 stars

I’ve been with Formby Village Vets and Crosby for several years now. Both of my cats have been under Helen’s care for years and she is so great with them. I wouldn’t take my furbabies anywhere else!... See more


Company details

  1. Veterinarian

Written by the company

Your Pet’s Health, Our Priority Exceptional Vet Care, Anytime You Need It Experience the care of our multi-award-winning, independently owned and family-run, MEMBERSHIP-ONLY practice, where we offer comprehensive and compassionate care for your pet, with a personal touch. We also understand that your busy schedules can make it hard to remember regular check-ups, vaccines and treatments so we send you regular reminders allowing you to fully enjoy the companionship of your beloved pet. With our members-only practice, you get regular check-ups, parasite protection, and unlimited consultations with our vets or nurses – all included. Our membership ensures your pet receives comprehensive, proactive care, allowing you to focus on the joy they bring into your life.


Contact info

4.9

Excellent

TrustScore 5 out of 5

194 reviews

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4.9

All reviews

(194)

194 reviews in the last 12 months

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Rated 5 out of 5 stars

We are regular visitors to this…

We are regular visitors to this practice Charlie is a very demanding boxer and had lots going wrong in her young life but loves going to this vet practice on more often than not a weekly attendance!!All the staff are lovely with her and she loves a ruff and tumble with anybody willing to take her on. Quite embarrassing as no matter how rotten she feels the minute she gets into the waiting room her tail never stops wagging!!

27 May 2026
Unprompted review
Rated 5 out of 5 stars

What a Vet!

Cannot recommend Bronagh enough. I have complete faith in her navigating her way through the health issues Murdo has had. She is honest, thorough and reliable.
Reception staff and nursing staff all contribute to make the whole experience a very positive one.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

What a wonderful veterinary practice…

What a wonderful veterinary practice this is . It isn’t our normal vets , we are registered here because we have a static caravan locally . We have been a few times over the years , and without exception found it to be an excellent vets with very friendly and professional staff who are an asset to the practice . Service is 1st class and costs are very reasonable indeed 10 out of 10 !

26 May 2026
Unprompted review
Rated 5 out of 5 stars

We lost our Beloved Elmo today after…

We lost our Beloved Elmo today after devastating news after X-rays yesterday. Ben the young Vet at Crosby was a credit to the branch and industry. His patience and understanding of the heartache I was enduring from such a young man was inspiring. Thank you Son for making the hardest day of my life bearable.

23 May 2026
Unprompted review
Rated 5 out of 5 stars

If you need a place for your pet

If you need a place for your pet, then this is it ! The staff are welcoming and knowledgeable. You get comprehensive information on all aspects of care, which is very reassuring, I felt like our kitten was part of the family.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

My dog Pixie runs into Village Vets…

My dog Pixie runs into Village Vets Formby where she is made very welcome, told she is a cutie and is hand fed liver pate. She is currently receiving K-laser which has made a big difference to her mobility …she especially likes the gentle massage after it !!

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Genuine care and kindness

Genuine care and kindness from all the staff.
Excellent service from booking system and online VidiVet which I’ve used in the evening when worried about my pet.
Would not use anyone else

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent family-run vets

My cats have been patients here for 6 years. All the vets, nurses and staff are kind, friendly and take the time to really get to know my pets. They don’t push any expensive treatments or extras, and are happy to talk through issues. The app messaging service is very responsive, but equally they can always be contacted by phone. In emergencies, I’ve been able to see them within hours or less. I wouldn’t trust anyone else.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Just great

The staff are friendly and helpful. They remember my dog's name, always happy to see him. The clinic is clean and calm. In the 8 years we've been attending, we have always had the highest level of care

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Gold Standard Service

Top quality couldn’t be happier with the service Village Vets provides. They truly are very caring and nothing is too much trouble for them. They take the time to explain everything in clear and understandable language. Gold standard is the only way I could describe them and that applies to everyone you meet from reception to the nurses and vets. Excellent would give more stars if it was possible!

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Light, bright, welcoming

Spacious, friendly, welcoming feel as you go in. Separate, closed off area for cats. A real plus. Vets who listen and understand your concerns and treat you like an intelligent human being!!

11 May 2026
Unprompted review
Rated 5 out of 5 stars

They love our vet as much as we do!

We have been with Village vets since Tilly was 10 weeks old. Every step of the way the staff have been caring and fabulous, it feels like they love our dog as much as we do. Can highly recommend if you are looking for a vet for your pet.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

I can't recommend Marley’s vets enough

I can’t recommend Marley’s vets enough. They always go above and beyond to make both Marley and me feel relaxed and comfortable. Marley gets very nervous going to the vets, but at our last appointment the vet was so patient and kind, taking the time to get to know Marley and help her feel more at ease. It made such a difference seeing how calm and cared for she was. I honestly wouldn’t take Marley anywhere else and would highly recommend them to anyone looking for a caring and understanding vets practice.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

We’ve been coming to Village Vets…

We’ve been coming to Village Vets Crosby with our dog since 2018. From the first visit we were made to feel welcome. Every member of staff are professional and very helpful. They take the time to explain everything. Our dog can be nervous but there is no sign of that when she attends for her appointment. Highly recommend this vet practice .

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Met with friendly greeting

I was seen in a reasonable time, and on all my visits I was greeted with a friendly reception from all staff and from start to finish my visits always made me feel at ease when obviously anxious over my pets problem.

5 May 2026
Unprompted review

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