Village Vets Formby and Crosby Reviews 

199
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 196 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally kind, professional, and knowledgeable staff who consistently go above and beyond to provide outstanding care. Reviewers deeply appreciate the thorough explanations provided during consultations, ensuring that pet owners feel fully supported and carefully listened to. Consumer feedback also emphasizes the wonderful practice environment, noting that facilities are modern, attractive, and welcoming for families. People frequently mention the remarkable convenience of prompt appointment scheduling and the bonus of helpful online support services. Visitors state they never feel rushed and always receive genuine warmth and dedicated attention from every single team member.

What people talk about most

Staff

People report positive experiences with staff, highlighting their exceptional kindness, professionalism, and... See more

Service

Reviewers mention positive feedback about service, highlighting the friendly and caring nature of... See more

Customer service

Clients share positive opinions on customer_service, consistently reporting that staff are welcoming,... See more

User experience

Customers report positive experiences with user_experience, highlighting an amazing and seamless service... See more

Facilities

Reviewers highlight positive aspects of facilities, consistently describing them as clean, modern, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Polly is a very anxious dog especially when visiting new places and of course the vets. The time that has been spent by the vet nurses and vet Gaynor has paid dividends and Polly is now much calmer.... See more

Rated 5 out of 5 stars

Megan Davies is pleasant and personable and takes time to explain issues. Clearly very knowledgable and helpful. I have full confidence in the practice. Behind reception sometimes feels a bit chaotic... See more

Rated 5 out of 5 stars

Been with village vets for a year as new dog owners, fortunately have not needed any serious treatment, but whichever vet we have seen has always looked after our dog and ourselves so well. Always fee... See more

Rated 5 out of 5 stars

I’ve been with Formby Village Vets and Crosby for several years now. Both of my cats have been under Helen’s care for years and she is so great with them. I wouldn’t take my furbabies anywhere else!... See more


Company details

  1. Veterinarian

Written by the company

Your Pet’s Health, Our Priority Exceptional Vet Care, Anytime You Need It Experience the care of our multi-award-winning, independently owned and family-run, MEMBERSHIP-ONLY practice, where we offer comprehensive and compassionate care for your pet, with a personal touch. We also understand that your busy schedules can make it hard to remember regular check-ups, vaccines and treatments so we send you regular reminders allowing you to fully enjoy the companionship of your beloved pet. With our members-only practice, you get regular check-ups, parasite protection, and unlimited consultations with our vets or nurses – all included. Our membership ensures your pet receives comprehensive, proactive care, allowing you to focus on the joy they bring into your life.


Contact info

4.9

Excellent

TrustScore 5 out of 5

199 reviews

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4.9

All reviews

(199)

197 reviews in the last 12 months

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Rated 5 out of 5 stars

The only vet I trust with my furbabies

I’ve been with Formby Village Vets and Crosby for several years now. Both of my cats have been under Helen’s care for years and she is so great with them. I wouldn’t take my furbabies anywhere else! During my later cat, Aayla’s degenerative kidney disease, Helen took care of all of her needs. She has given exemplary care to Lunar too, who has an overactive thyroid and is in her twilight years. Helen always handles her with love and care. I only wish the clinic had some late night appointments and Saturday appointments too, this would greatly help to make regular appointments for elderly patients when I work full time, rather than use up all of my annual leave for appointments. The VIP plan is fantastic for budgeting purposes too.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Village vets Crosby is outstanding

Village vets Crosby is outstanding. It's the best vets we've ever been to by far. The Receptionists, Nurses and Vets are just incredible and it really feels different to any other practice I've been to. They incredibly friendly, very caring and they'll go over and above for both owners and pets. It's a real comfort to know that they are there when we need them and we feel so welcome. I would one hundred percent recommended this vetenary practice.

21 June 2026
Unprompted review
Rated 5 out of 5 stars

Village vets crosby takes great care of…

Village vets crosby takes great care of my dog poppy, whether its a general health check or poppy needs treatment, you are given the best service from the minute you walk through the door. Poppy is a very nervous dog but the vets take time to comfort her and keep her relaxed. Would highly recommend Village vets crosby.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Worth the monthly fee. Highly recommended.

I’ve been going to this vets with my small dog for just over a year. The Crosby Office is always welcoming and clean. I’m greeted warmly on every visit. Seen in a timely manner. I feel the monthly fee is well worth the peace of mind. Highly recommended.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Village vets is great

I was able to book an appointment for the following day as I was a little worried about my dog. She was fine and I did feel that I had perhaps wasted the vet's time, but no, Christina reassured me that this was not the case and it is better to check out any problems.
Our dogs have always been treated here and the care they get is second to none, the reception staff the nurses and vets are really great and always treat pets as special
Would never go anywhere else 🐾🐾🐾

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent vets practice!!

Excellent vets. I wouldn't take my little dog anywhere else. All the staff are wonderful, so friendly, and brilliant with all the animals that walk through the door. You're made to feel like part of the family and I never feel rushed on any consultations I have, my vet Cristina is amazing, she takes so much time to listen and i have total confidence that everything she does is the best treatment for my baby. Brilliant service from all the team at Crosby. So comforting to know my little pooch is in the best hands possible- I trust them implicitly and highly recommend this vets practice. They are brilliant at what they do. Thank you.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Best Vet Team

Brilliant vets, my boy had a major surgery. Everything was explained, at no point did I feel daft asking any questions. They were so good with him. Every member of staff we’ve seen has been AMAZING. The service is beyond excellent - you can tell everyone who works here adores their patients. Recommend them 100000% just wish I’d moved here sooner!

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Oscar was looked after so well

Oscar was looked after so well. Everyone is so kind and understanding . The time that was spent with us explaining what would be happening with Oscars treatment and his after care really helped me . So glad that we are with village Vets Crosby:)

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent team

I have been going to Village Vets with my cat since he was a kitten. Unfortunately he has had a number of problems and had been a frequent visitor! I have always found the whole team , reception staff, nurses, vets to be friendly and professional always very helpful. Many thanks to Bronagh and Ben for their care and attention to detail when dealing with Edward. Also thanks to Jaine who has known Edward since his first visit to the Practice.

4 June 2026
Unprompted review

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