Items arrived poorly packed internally - damaged and with missing screws. The contact option for damaged goods on their site is inactive. Chat bot - ignores the issue. I had to use the “Withdr... See more
Company replied
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Whomever wrote in the description that the item is easy to assemble must have been mocking everyone. The item was beyond complicated to assemble. The parts were not properly marked, the instructions w... See more
Company replied
Cheap stuff. Ordered outdoor set for 800 euros, price - quality ratio probably decent. But the assembly experience is the worst I have ever had in my lifetime. Engineering wise worst solutions i've se... See more
Company replied
1. Color discrepancies: The product description states that it is gold, but in reality, the color is painted Pantone gold, which has no gloss and has a greenish tint. This significantly differs from... See more
Company replied
Company details
Written by the company
vidaXL yra tarptautinis internetinis mažmenininkas, kuriame gali rasti visko, ko reikia tavo namams, sodui, garažui ir „pasidaryk pats“ projektams. Mūsų koncepcija grindžiama plataus gaminių asortimento siūlymu, leidžiančiu žmonėms išleisti mažiau. Naudodami paprastus sąnaudų mažinimo sprendimus, kurie nedaro neigiamos įtakos gaminių kokybei, savo gaminius galime padaryti prieinamus kuo didesniam žmonių skaičiui. Visi procesai nuo produktų kūrimo ir pirkimo, rinkodaros ir pardavimo, logistikos ir klientų aptarnavimo yra mūsų rankose. Tokiu būdu mes visiškai kontroliuojame savo produktų funkcionalumą, kokybę ir išlaidas.
Contact info
2.5
Poor
253 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Very bad furniture quality
1 May 2024
Unprompted review
Reply from vidaXL
Dear Aras Kavaliauskas,
Thank you for posting the review!
We regret that the product was not as expected, but we are here for you.
Please check the email address used in the order as we have contacted you to resolve any inconvenience you may have experienced.
I appreciate your understanding and patience!
I wish you a nice day!
Tzveta vidaXL
All in time.
15 April 2024
Unprompted review
Reply from vidaXL
Dear customer，
Thank you for your order.
We are happy that you are satisfied with our delivery. We are committed to constantly providing all-around high-quality services.
We look forward to welcoming you back to vidaXL in the near future.
Sincerely,
Lisa - vidaXL
Base bent.
If I want to get a next problem, I'll buy something in your store next time. But now I'll tell do not make any deal with VidaXL to everyone I meet.
9 April 2024
Unprompted review
Reply from vidaXL
Gerbiamas Arūnas Šlikas,
Dėkojame už jūsų atsiliepimus.
Atsiprašome, jei iškilo problemų dėl užsakymo.
Susisiekite su mumis tiesiogiai mūsų el. pašto adresu Webcare_global@vidaxl.com, kad išspręstumėte visus galimus nepatogumus.
Lauksime jūsų atsakymo.
Ačiū ir su pagarba,
Mirela/vidaXL
Items arrived badly scratched
26 April 2024
Unprompted review
Reply from vidaXL
Dear customer,
Thank you for posting a review!
We are sorry that the product you received did not meet your expectations.
Please contact us directly at our email address Webcare_global@vidaxl.com to resolve any inconvenience you may have experienced.
We will await your reply.
I appreciate your understanding and patience!
I wish you a pleasant day!
Tzveta vidaXL
Average quality furniture
Average quality furniture. It arrived with some damages. I got a refund of 15 euros after providing photos of some scratched and cracked components.
7 April 2024
Unprompted review
Reply from vidaXL
Dear RomanV,
We are sorry that you are disappointed with our products.
We apologize that you received a defective product.
We value you as a customer therefore I have contacted you today by email in order to help you as best I can. Please ensure to also check your spam/junk folder just in case it's filtered into here.
Your cooperation
Thank you in advance for your cooperation.
Tzveta vidaXL
Everything is ok
18 April 2024
Unprompted review
Reply from vidaXL
Dear customer,
Thank you for your comment. It is our pursuit to provide you with high quality products. We hope our product will bring you more beautiful experience. Wish you have a very pleasant day.
Kind regards,
Lisa – vidaXL
Really quick replay and it solved the…
Really quick replay and it solved the issue about missing (hide inside the furniture) parts. Agree, that it is really good packing idea. It was just unexpected idea ☺️
10 April 2024
Unprompted review
Reply from vidaXL
Dear customer，
Thank you for your order.
We appreciate your compliment and are delighted to hear about your satisfaction with our service.
We look forward to welcoming you back to vidaXL in the near future.
Sincerely,
Lisa - vidaXL
Fast delivery
Fast delivery, very beautifull furniture, everything is like in picture. Good prices! I love this shop!
14 March 2024
Unprompted review
Reply from vidaXL
Dear customer,
Thank you for choosing vidaXL.
We're delighted to hear from a satisfied customer like you. Thank you for taking the time to share your thoughts with us.
Hope to see you again soon!
Sincerely,
Jeana - vidaXL
Too BAAAD
I bought a chest of drawers on this site, it arrived dirty and broken, disgusting quality for the money. It’s also funny that their technical support offered to leave me the broken chest of drawers for an additional 13 euros. I don't recommend working with these guys.
5 March 2024
Unprompted review
Reply from vidaXL
Dear Виталик Бондарь,
Thank you for taking the time to rate our website.
We apologize for the situation and the inconvenience caused.
Please contact us directly with your order number so we can assist you.
Awaiting your reply.
We wish you a nice day!
Tzveta vidaXL
Very poor quality
Very poor quality, all bed frame looked like made out of paper, black paint peeled off
1 December 2023
Unprompted review
Reply from vidaXL
Dear Saule Skverneviciute,
Thank you for taking the time to rate our website.
We apologize for the situation and the inconvenience caused.
Please contact us directly with your order number so we can assist you.
Awaiting your reply.
We wish you a nice day!
Tzveta vidaXL
Shelves didn't for for me
Shelves didn't for for me. Filled the return claim with robot on vendor's website and never received any response and instructions.
11 January 2024
Unprompted review
Reply from vidaXL
Dear Ula Ten,
Thank you for taking the time to rate our website.
We apologize for the situation and the inconvenience caused.
Please contact us directly with your order number so we can assist you.Awaiting your reply.
We wish you a nice day!
Tzveta vidaXL
Shelfs look great
Shelfs look great. Installation is easy, but can bear little weight and is not suitable for books. They drooped a little even after several things on them that don't even weigh 7kg but are written to hold up to 10kg. The shelves should also be secured at the ends so they will stay level.
28 January 2024
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for taking the time to leave feedback about your experience!
We strive every day to improve the quality and services and provide you with the best experience.
Please do not hesitate to contact us if you have any further questions.
Have a nice day.
Best regards,
Lisa vidaXL
Reply from vidaXL
Dear Irena Ilić,
Thank you for your feedback!
We're delighted to hear that you had such a positive experience with our company and that our services exceeded your expectations.
We are always keen to answer any questions you have. Please always feel free to reach out to us.
Sincerely,
Deisy- vidaXL
Reply from vidaXL
Dear Customer,
Thank you for taking the time to rate us and share your experience with our customers.
We are very pleased to hear that you are satisfied with the product.
We wish you a lot of joy and say see you soon.
Best regards,
Lisa Vidaxl team
Fast Shipping and great quality
13 November 2023
Unprompted review
Reply from vidaXL
Dear customer,
Thanks for leaving us such a wonderful review!
We are happy to hear that you are satisfied with the product and the delivery.
We look forward to catering to more of your needs in the future!
Kind regards,
Deisy
fast delivery
22 November 2023
Unprompted review
Reply from vidaXL
Dear Sir/Madam,
Thanks for spending time with us.
Your compliment is an affirmation of our delivery service.
We look forward to seeing you next time.
Wish you have a very pleasant day.
Kind regards,
Louise
Great item for a great value
Great item for a great value, fast delivery! I'm happy with my purchase!
1 September 2023
Unprompted review
Reply from vidaXL
Dear Ieva Tarulyte
Thank you for taking the time to leave feedback about your experience!
We appreciate your compliments and are glad to hear that you are satisfied with our service and products.
We look forward to welcoming you back to vidaXL in the near future.
kind regards,
koumi-vidaXL Team
everything was ok.
14 August 2023
Unprompted review
Reply from vidaXL
Dear customer,
Thanks for sharing your review!
We are more than happy to help with any questions you may have in the future so please reach out and let us know.
Kind regards,
Josefine
I got what I wanted and I am happy and…
I got what I wanted and I am happy and satisfied.
31 August 2023
Unprompted review
Reply from vidaXL
Dear customer,
Thank you for shopping at vidaXL.
We are very happy that everything went well.
We look forward to seeing you next time.
Kind regards,
Josefine
Everything was good fast delivery and…
Everything was good fast delivery and very good quality
17 August 2023
Unprompted review
Reply from vidaXL
Hello,
Thank you so much for taking the time to leave us this amazing review.
We're happy to hear your package was delivered in time and you like our product.
Looking forward to seeing you next time.
Wish you have a very pleasant day.
Kind regards,
Louise
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