3/4 parcel broken and utter trash quality, replacements arrived broken too. they promised to refund money but kept delaying for over 2 months, until i contacted govt officials. took 3 months... See more
Company replied
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Cheap stuff. Ordered outdoor set for 800 euros, price - quality ratio probably decent. But the assembly experience is the worst I have ever had in my lifetime. Engineering wise worst solutions i've se... See more
Company replied
1. Color discrepancies: The product description states that it is gold, but in reality, the color is painted Pantone gold, which has no gloss and has a greenish tint. This significantly differs from... See more
Company replied
Although the purchased product did not fit and had to be returned, the service team organized everything perfectly. I have already looked at another similar product, which I think will suit my needs b... See more
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Company details
Written by the company
vidaXL yra tarptautinis internetinis mažmenininkas, kuriame gali rasti visko, ko reikia tavo namams, sodui, garažui ir „pasidaryk pats“ projektams. Mūsų koncepcija grindžiama plataus gaminių asortimento siūlymu, leidžiančiu žmonėms išleisti mažiau. Naudodami paprastus sąnaudų mažinimo sprendimus, kurie nedaro neigiamos įtakos gaminių kokybei, savo gaminius galime padaryti prieinamus kuo didesniam žmonių skaičiui. Visi procesai nuo produktų kūrimo ir pirkimo, rinkodaros ir pardavimo, logistikos ir klientų aptarnavimo yra mūsų rankose. Tokiu būdu mes visiškai kontroliuojame savo produktų funkcionalumą, kokybę ir išlaidas.
Contact info
2.9
Average
228 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Nice to order from VidaXL.lt
Nice to order from VidaXL.lt cos everything goes smoothly. Thanks.
20 April 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback! We are pleased to hear that everything went smoothly and that you enjoyed ordering from VidaXL.lt.
Kind regards,
Elyn
VidaXL
The cage was from really cheap parts
The cage was from really cheap parts, fence even cheaper to buy from local shop, very cheap metal construction bolts get loose so easy, not happy and not recommended to anyone.
28 March 2026
Unprompted review
Reply from vidaXL
Dear Karolis Petrau,
Thank you for sharing your opinion with us.
We are sorry for the issue encountered with the description of the product purchased from us.
vidaXL takes responsibility for such cases and seeks to resolve them as soon as possible with the customers’ satisfaction in mind.
Unfortunately, we could not establish direct contact as we could not find your order, and you did not reply to our request for additional information. We still want to discuss possible solutions for you, so please do not hesitate to reach us at feedback@vidaxl.lt at your earliest convenience.
I appreciate your understanding and look forward to your reply.
Have a nice day!
Tzveta
vidaXL
3/4 parcel broken and utter trash…
3/4 parcel broken and utter trash quality, replacements arrived broken too.
they promised to refund money but kept delaying for over 2 months, until i contacted govt officials.
took 3 months for them to take back the trash they sent
clearly scammers
edit: oh were talking for months over feedback mail, please stop with pretencious nonesense, you are not fooling anyone
16 February 2026
Unprompted review
Reply from vidaXL
Dear Ma Gri,
We are very sorry that you had a negative experience and would like to have the opportunity to investigate the issue further.
Please send us your order details, such as the order number or the email address used to place the order, to feedback@vidaxl.lt.
In order for our specialized department to receive your message, please indicate in the subject of your email: Feedback LT + Order number.
Thank you in advance for your response,
Tzveta
vidaXL
Do not trust them!
I ordered from VidaXL.lt
Payments system customer unfriendly.
I placed an order, selected bank transfer as payment method and instead of usual bank payment procedure I received an email from dutch banking system Ayden with not working payment link which later on appears to be necessary reference number(they should work on their translations too because important reference they call in Lithuanian:nuoroda, which can also mean link so it is confusing for customers). I paid money and indicated order number. Since 4th January no confirmation that they got money, no delivery and no decent help. Today I got answer that they will try to « solve it » max within 6 days😂😂😂 that means couple weeks somebody is using my money and trying to solve something…and what about the delivery of order? That probably will take another 5 days…one big SCAM! Do not trust it, people.
4 January 2026
Unprompted review
Reply from vidaXL
Dear Bogdanas Lukošius,
We are very sorry that you had a negative experience and would like to have the opportunity to investigate the issue further.
Please send us your order details, such as the order number or the email address used to place the order, to feedback@vidaxl.lt.
In order for our specialized department to receive your message, please indicate in the subject line of your email: Feedback LT + Order number.
Thank you in advance for your response,
Anita
vidaXL
The quality of the shelf is tragic
The quality of the shelf is tragic. In one place it protrudes 3mm, in another 2mm, and in another it is equal to = 0mm, the hooks on which it hangs are wider than the board itself. In some places the screws go all the way in as they should, in others they come loose and stick out (the included stickers don't cover them...). The poorest quality thing I have ever bought online.
Extra ~5eur for "priority" delivery is taxes for idiots. Yes I am one of the dummy who ordered this priority... :)
29 December 2025
Unprompted review
Reply from vidaXL
Dear Mindaugas Kuncevicius,
Thank you for your feedback! We are very sorry that you had a negative experience and would like to have the opportunity to investigate the issue further.
We have contacted you by email.
We look forward to your response and will provide further assistance.
Thank you in advance,
Anita
vidaXL
A shed for garden tools. The kit missing some fasteners and pre-drilled holes, some of the parts were bent, didn't quite fit the sizes. Some good handyman skills, a bit of brain, buy extra fastener-ok
The order arrived quickly and on time. The company sells a variety of good quality products at an affordable price. Shortcomings: incomplete set, slightly damaged parts.
6 August 2025
Unprompted review
Reply from vidaXL
Dear Daiva!
Thank you for your feedback!
We are very sorry that you had a negative experience and would like to have the opportunity to investigate the issue further.
We have contacted you by email.
We look forward to hearing from you and will provide further assistance.
Thank you in advance for your response,
Anita
vidaXL
Cheap stuff - bad assembly experience
Cheap stuff. Ordered outdoor set for 800 euros, price - quality ratio probably decent. But the assembly experience is the worst I have ever had in my lifetime. Engineering wise worst solutions i've seen. All the screws don't align with the wholes predrilled, required adjustment and force. 1 Chair down, 7 to go. And I have already gotten blisters from the way the screws cant be screwed and required hundreds of mini rotations to screw one in :))))))
3 July 2025
Unprompted review
Reply from vidaXL
Dear Edgar Mieškut,
Thank you for sharing your opinion with us.
We are sorry for the issue encountered with the description of the product purchased from us.
vidaXL takes responsibility for such cases and seeks to resolve them as soon as possible with the customers’ satisfaction in mind.
Unfortunately, we could not establish direct contact as we could not find your order, and you did not reply to our request for additional information. We still want to discuss possible solutions for you, so please do not hesitate to reach us at feedback@vidaxl.lt at your earliest convenience.
I appreciate your understanding and look forward to your reply.
Have a nice day!
Tzveta
vidaXL
Problems
The ordered cabinet parts were not sanded, I had to sand and varnish them myself.
The mounting screws in the kit were rusty.
The mounting of the back wall and drawers is not correct, I had to redo the mounting myself.
15 May 2025
Unprompted review
Reply from vidaXL
Dear customer,
Dear customer,
Thank you for your review.
We are very sorry that your product has damaged parts.
You contacted us without an order number, so we cannot contact you.
As soon as we receive the order number, we will be able to help you further.
Or contact us at feedback@vidaxl.lt and we will be happy to help you.
Sincerely,
Miroslav
vidaXL
Everything is ok easy and in time
Everything is ok easy and in time. Nice
14 May 2025
Unprompted review
Reply from vidaXL
Dear Rolandas Ragenas,
Thank you for the positive comment.
We are glad to learn everything went smoothly.
We're happy to hear your package was delivered in time.
We hope to see you again in the near future.
Kind regards,
Joan - vidaXL
Reply from vidaXL
Dear customer,
Thank you for taking the time to leave feedback about your experience!
We look forward to welcoming you back to vidaXL in the near future.
Sincerely,
Sophie- vidaXL
Hello
Hello,
I got item I ordered, but one thing wasn’t satisfied me- this item was damaged by manufacturer, have photo of damages (ordering No. 0370000308028)
23 April 2025
Unprompted review
Reply from vidaXL
Dear Rūta Petinienė,
Thank you very much for your review.
We are sorry if the product did not fulfill your expectations entirely and we will certainly check.
I have sent you a private message, asking for order number and your contact information, so that we can establish communication first.
Thank you in advance for your reply.
Sincerely,
Tzveta/vidaXL
Very fast and good quality
4 March 2025
Unprompted review
Reply from vidaXL
Dear Neringa B,
Thank you for taking the time to leave feedback about your experience!
It is our goal to provide high-quality products with affordable pricings.
We are happy to provide a prompt delivery service to you.
We look forward to welcoming you back to vidaXL in the near future.
Regards,
Joan - vidaXL
Reply from vidaXL
Dear customer,
Thank you for taking the time to leave feedback about your experience!
It is our goal to provide high-quality products with affordable pricings.
If you have any further questions, please feel free to contact us.
Sincerely,
Sophie- vidaXL
The backpack is definitely worth the…
The backpack is definitely worth the price, it's light, roomy and soft, so you can squeeze it into the baggage checker of cheap airlines in airports if you need to, even though it's bigger than the carry-on requirements.
19 March 2025
Unprompted review
Reply from vidaXL
Dear customer,
Thank you for the kind comment.
It is our goal to provide high-quality products with affordable pricings.
We look forward to welcoming you back to vidaXL in the near future.
Best wishes,
Mina – vidaXL
Fast dispatch
Fast dispatch. Safe packaged. Good price and quality ratio.
18 March 2025
Unprompted review
Reply from vidaXL
Dear customer,
Thank you for the kind comment.
We appreciate your compliment and are delighted to hear about your satisfaction with our service.
We look forward to welcoming you back to vidaXL in the near future.
Best wishes,
Mina – vidaXL
The goods arrived very quickly.
17 February 2025
Unprompted review
Reply from vidaXL
Dear Skaiste Olekauske,
Thank you for your order.
We are happy to provide a prompt delivery service to you.
Looking forward to seeing you again soon.
Kind regards,
Joan - vidaXL
I had a chance to deal with customer…
I had a chance to deal with customer service, may i say, they were the best, very nice, quick to respond and the issue was resolved in no time. My best possible ratings. Thanks
17 February 2025
Unprompted review
Reply from vidaXL
Dear Laura Dubacinskiene,
Thank you for taking the time to leave feedback about your experience!
We appreciate your compliment and are delighted to hear about your satisfaction with our service.
We look forward to welcoming you back to vidaXL in the near future.
Kind regards,
Joan
Quality is very bad
Quality is very bad, its terrible, instruction bad. I will no buy anymore
6 January 2025
Unprompted review
Reply from vidaXL
Dear Neringa Vedlūgienė,
Thank you for your time, we are glad that we found a solution that satisfied you.
Best regards,
Tzveta
vidaXL
the furniture is of very poor quality
16 December 2024
Unprompted review
Reply from vidaXL
Dear Sharas,
Thank you for sharing your opinion with us.
We are sorry that the quality of the product did not meet your expectations.
vidaXL takes responsibility for such cases and seeks to resolve them as soon as possible with the customers’ satisfaction in mind.
Unfortunately, we could not establish direct contact as we could not find your order, and you did not reply to our request for additional information. We still want to discuss possible solutions for you, so please do not hesitate to reach us at feedback@vidaxl.lt at your earliest convenience.
I appreciate your understanding and look forward to your reply.
Have a nice day!
Tzveta
vidaXL
I purchased a metal storage shed
I purchased a metal storage shed, but it arrived dented and with sheet metal as thin as a soda can. For a price of €200, this is completely unacceptable. I do not recommend this company at all.
Additionally, despite clearly indicating during registration that this purchase was made by a business, they were unable to issue an invoice even a month after the purchase. It’s a complete disaster. To this day, the invoice still hasn’t been issued.
Avoid this company at all costs!
8 January 2025
Unprompted review
Reply from vidaXL
Dear customer,
Thank you for sharing your opinion with us.
We are sorry for the issue encountered with the description of the product purchased from us.
vidaXL takes responsibility for such cases and seeks to resolve them as soon as possible with the customers’ satisfaction in mind.
Unfortunately, we could not establish direct contact as we could not find your order, and you did not reply to our request for additional information. We still want to discuss possible solutions for you, so please do not hesitate to reach us at feedback@vidaxl.lt at your earliest convenience.
I appreciate your understanding and look forward to your reply.
Have a nice day!
Tzveta
vidaXL
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