Vicious Punx Reviews 123

TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

3 weeks tomorrow with no communication where my order is as it says Royal Mail is still waiting for it, ask for refund and still no update. I live in the UK, it should only take a few days. The lack o... See more

Rated 1 out of 5 stars

Ordered an item worth over £100, ovwr two weeks ago. Royal mail tracking has been stuck since it was 'dispatched'with absolutely no update from the company despite multiple emails to ivy, comments on... See more

Company replied

Rated 5 out of 5 stars

I ordered an embroidered jacket, an etched ring and a star shaped nose ring. I am very happy with the quality of all of these items, unfortunately i can't change out my piercing yet, but I'm sure it... See more

Company replied

Rated 5 out of 5 stars

The products are handmade and super high quality, everything is really soft and thick and extremely fairly priced. It’s hard to deliver to me so my parcel got sent back to sender, however within one e... See more

Company details

  1. Jewelry Store
  2. Clothing Store
  3. Fashion Accessories Store

Written by the company

Vicious Punx is an alternative jewellery and clothing brand that is made to order in the U.K. Inspired by punk, grunge, and gothic aesthetics, we create genderless, high-quality pieces designed to last. Our handcrafted jewellery is made to order in our small, female-founded U.K. studio, ensuring every piece gets the care and attention it deserves. Our clothing is printed and embroidered in small batches to reduce waste, so you know you're getting something unique, not mass-produced. We believe in self-expression without limits, and our designs reflect that. Whether you're here for bold body jewellery, statement accessories, or alternative fashion, we’re all about helping you embrace your individuality. With fast and reliable shipping, strong customer service, and a no-BS approach to quality, we’re committed to delivering pieces that feel as good as they look. While we accept returns on most items, piercing jewellery and underwear are final sale for hygiene reasons. Join our Vicious community and wear your rebellion with pride. Got questions? We’re here to help.🖤


Contact info

3.5

Average

TrustScore 3.5 out of 5

123 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

LOVE the shop just take this into consideration...

I absolutely love this shop and everything they sell. I've had 0 issues for all my purchases I've made. I got customized chain lock necklaces for me and my boyfriend and they're perfect. The only issue is the lock on it whatever metal it's made of gives me a rash so I can't wear it overnight which sucks. But the chain itself I have no issues with. It must be the metal the lock is made of. But I don't think that's their fault at all. I am VERY sensitive to many metals. So far I know sterling silver and like stainless steel is the only thing I can wear consistently without a rash or turning green lol so don't blame the shop for that but if you're sensitive to metals just take that into consideration. The quality is good so it's not like it's a cheap metal or anything like that either. Will continue to order from them and just be more aware of the metals used lol

9 March 2023
Rated 5 out of 5 stars

A trusted and easy supplier

Easy site to understand, easy to order and my jewellery arrived quickly neatly packaged.
I'd recommend this site and will be ordering again.

1 February 2023
Vicious Punx logo

Reply from Vicious Punx

Thank you so much for such a lovely review - we're so happy that you had a great experience!

Rated 1 out of 5 stars

Bad customer service

I not recommend buying from them, their customer service is really not good.
I got my order and came broke, and they literally refuse to do anything... Like their only response was 'we cant do it now' or 'i these circumstances we cant do anything...'
And they only gave me a discount for a BROKEN ITEM.

21 December 2022
Unprompted review
Rated 5 out of 5 stars

Great quality jewellery

Great quality jewellery, fast delivery

27 February 2023
Vicious Punx logo

Reply from Vicious Punx

Hey Martina! Thank you so much for your review - we're so pleased you love your jewellery! Your support means the world to us 💚

Rated 5 out of 5 stars

vicious punx order

ordered from them multiple times and they’ve always had great customer service, quick delivery and amazing jewellery !

27 February 2023
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Reply from Vicious Punx

Thank you so much for your lovely review!! 💚 We're so pleased you love your pieces!

Rated 2 out of 5 stars

Bracelet broke almost immediately in…

Bracelet broke almost immediately in several places

1 March 2023
Vicious Punx logo

Reply from Vicious Punx

Hey Jayce, we're so sorry to hear you bracelet wasn't up to our standards. If you had reached out to our customer service team then we would've been able to resolve this immediately for you. We would never expect you to put up with a faulty item!

Rated 5 out of 5 stars

Cool jewellery

Cool jewellery, quality service and great gals! X

23 February 2023
Unprompted review
Vicious Punx logo

Reply from Vicious Punx

Thank you so much for such a lovely review! 💚

Rated 1 out of 5 stars

Placed an order on 31.11, never received

Placed an order on 30.11. This was shipped 6 days later and as per tracking accepted by Royal Mail, but after this there were no further scans and order was not received. It’s now 2 months later and I am still trying to get a refund, but customer service is pushing me around after originally claiming they’d refund if there was no update soon (this was mid December)
I’d avoid doing business with them

30 November 2022
Unprompted review
Vicious Punx logo

Reply from Vicious Punx

Hey Tim, thank you so much for taking the time to review us.

We're so sorry for the experience you've had - this is not what we aim for as a small business! We have been in touch since this review with an update regarding the investigation we opened for your order.

We're so sorry that these updates have taken a while - opening investigations is quite a lengthy process as we have to communicate with quite a few mail centres across the world. But we will definitely aim to improve our experience and will offer more frequent updates in the future.

We're so pleased to see that your parcel has now been successfully delivered after us getting this investigation resolved for you!

Thank you so much,

Ivy - Customer Service Team

Rated 1 out of 5 stars

Awful experience

Awful experience. Made 2 orders and had faulty items both times (should never have placed a second one, i was hoping it was just a bad experience) Refused a refund, basically been scammed out of about £40. It is all cheap quality, made my perfectly healthy ear lobes and nose bleed.

2 February 2023
Unprompted review
Vicious Punx logo

Reply from Vicious Punx

Hey Scarlet, thank you so much for taking the time to review us.

We're so sorry for the experience you've had - this is not what we aim for as a small business! We have given you some advice via email regarding the fact that you were using a large nose ring as an earring which we believe would've caused irritation. We're always available via email if we can offer any more support!

Thank you so much,

Ivy - Customer Service Team

Rated 5 out of 5 stars

Amazing, affordable, alternative jewellery!

All of my jewellery came packaged excellently, customer service is amazing and the jewellery is affordable and great quality. I will definitely be ordering from these guys again! Thank you <3

16 January 2023
Unprompted review
Vicious Punx logo

Reply from Vicious Punx

Thank you SO much for your review! We're so grateful for your feedback and so happy to hear you love your pieces! 💚

Rated 5 out of 5 stars

Best shop

Ordered from them 3 times now. Always quick on delivery and beautiful, high quality products for a fair price. Favourite place to get jewellery by far!

23 June 2022
Unprompted review
Rated 4 out of 5 stars

It's a shame

It's a shame I have to give them less than 5 stars. I have purchased previously, using Klarna as a payment option on a few occasions. Had a problem, been five days and not received a response.
Edit : They sorted the problem out quickly when they finally responded. Just be aware of the headache should you do have a problem.

8 May 2022
Unprompted review
Rated 5 out of 5 stars

Best quality

I ordered and received multiple orders of earrings and a year later they haven’t started turning green. This is the best quality jewellery i’ve have in a long time :)

1 April 2022
Unprompted review
Rated 5 out of 5 stars

High quality and fair prices

The products are handmade and super high quality, everything is really soft and thick and extremely fairly priced. It’s hard to deliver to me so my parcel got sent back to sender, however within one email they had it shipped straight back to me! The customer service is absolutely top notch and the products are amazing quality. I cannot fault this brand and will be shopping with them in the future!

8 January 2022
Unprompted review
Rated 5 out of 5 stars

great

such cool stuff, it’s good quality and actually affordable !

11 May 2021
Unprompted review
Rated 5 out of 5 stars

Sick jewellery

I love their jewellery, it’s genderless so I love that it includes everybody and I think there is something for everyone. They have great customer service and it’s just an all round good shopping experience!!

27 April 2021
Unprompted review
Rated 5 out of 5 stars

Can't go wrong really!!!

Extremely quick delivery, and the most beautiful custom made jewellery. Exactly the aesthetic i've been looking for for a while. And it's extremely affordable for the quality too.

24 February 2021
Unprompted review
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