3 weeks tomorrow with no communication where my order is as it says Royal Mail is still waiting for it, ask for refund and still no update. I live in the UK, it should only take a few days. The lack o... See more
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Ordered an item worth over £100, ovwr two weeks ago. Royal mail tracking has been stuck since it was 'dispatched'with absolutely no update from the company despite multiple emails to ivy, comments on... See more
Company replied
I ordered an embroidered jacket, an etched ring and a star shaped nose ring. I am very happy with the quality of all of these items, unfortunately i can't change out my piercing yet, but I'm sure it... See more
Company replied
The products are handmade and super high quality, everything is really soft and thick and extremely fairly priced. It’s hard to deliver to me so my parcel got sent back to sender, however within one e... See more
Company details
Written by the company
Vicious Punx is an alternative jewellery and clothing brand that is made to order in the U.K. Inspired by punk, grunge, and gothic aesthetics, we create genderless, high-quality pieces designed to last. Our handcrafted jewellery is made to order in our small, female-founded U.K. studio, ensuring every piece gets the care and attention it deserves. Our clothing is printed and embroidered in small batches to reduce waste, so you know you're getting something unique, not mass-produced. We believe in self-expression without limits, and our designs reflect that. Whether you're here for bold body jewellery, statement accessories, or alternative fashion, we’re all about helping you embrace your individuality. With fast and reliable shipping, strong customer service, and a no-BS approach to quality, we’re committed to delivering pieces that feel as good as they look. While we accept returns on most items, piercing jewellery and underwear are final sale for hygiene reasons. Join our Vicious community and wear your rebellion with pride. Got questions? We’re here to help.🖤
Contact info
6 Harrow Road, HR40EH, Hereford, United Kingdom
- customerservice@viciouspunx.com
- viciouspunx.com
3.5
Average
123 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great earrings delivered promptly
23 May 2023
Reply from Vicious Punx
Thank you so much for your lovely review! Big love, Ivy - Customer Service
The belly ring I received did not close…
The belly ring I received did not close right enough and ended up falling out:(
25 April 2023
Reply from Vicious Punx
Hey Irene! We're so sorry to hear this, this is not the experience we want you to have with our pieces! If you could email: customerservice@viciouspunx.com then we will get this resolved for you! Big love, Ivy - Customer Service
Fabulous items
All items arrived exactly as shown and described on website. Quick dispatch to Australia received the items really quickly
24 April 2023
Reply from Vicious Punx
Thank you so much for your review Karen! We're so happy you are pleased with your purchase! Big love, Ivy - Customer Service
Reply from Vicious Punx
Thank you so much for a lovely review! So glad you like your product! Big love, Ivy - Customer Service
Pretty jewellery, but poor quality.
while the jewelery looks lovely, I'm disappointed as two of the pieces that I bought have broken within two weeks. If you're going to buy from them, buy pieces that are fully metal, avoid their pieces that have acrylic on them.
6 May 2023
Unprompted review
Reply from Vicious Punx
Hey Dizzy! We're so sorry to hear that your pieces broke, this is not the experience we want you to have! If you could email us at customerservice@viciouspunx.com then I will personally make sure this gets resolved for you ASAP! Big love, Ivy - Customer Service
Fantastic value the quality is…punk n oi
Fantastic value the quality is excellent punk n oi will never die 🎸🎸keep up the good work 😄😊
24 April 2023
Reply from Vicious Punx
Thank you so much for your review Paul!! Big love, Ivy - Customer Service
My septum piercings were beautiful and…
My septum piercings were beautiful and fit perfectly.
The little bat was just perfect. And my nose is very happy. Thank you!
24 April 2023
Reply from Vicious Punx
Thank you so much for your lovely review Christine, so glad you love your new jewellery!! Big love, Ivy - Customer Service
Items arrived very quickly
Items arrived very quickly, very well made, affordable and beautifully packaged!
24 April 2023
Reply from Vicious Punx
Thank you so much for the great review, we're so happy you love your order! Big love, Ivy - Customer Service
took some time to deliver but thats…
took some time to deliver but thats okay i love the jewlery so much but i do wish it was bigger gage as i am stretching my septum
24 March 2023
Reply from Vicious Punx
Thank you so much for your review Sofia! We're sorry it took a little while to get to you, overseas shipping can sometimes face customs delays - but we're so happy you love your jewellery! We're also currently working on stocking more gauges and hope to have a bigger selection in the next few months! Big love, Ivy - Customer Service
Good quality jewellery
23 March 2023
Reply from Vicious Punx
Thank you so much for such a lovely review! Big love, Ivy - Customer Service
Reply from Vicious Punx
Couldn't do any of it without the best customers! <3 Thank you for taking the time to leave such a lovely review! Big love, Ivy - Customer Service
Best jewellery and service
I always order from Vicious Punx and they never miss. Been buying their jewellery for years and absolutely love it. I made a mistake on my order once and the fixed it with ease.
Love the vicious peeps
23 March 2023
Reply from Vicious Punx
Thank you so much for such a kind review! We're so happy that you are happy! <3 Love our VP Customers!
Big love, Ivy - Customer Service
Love this shop!
Not only are their products great quality and well priced, they mail things safely and in a timely manner. Never had a problem with them, but I trust that their customer support is excellent if I ever did. Cannot recommend them enough!
23 March 2023
Reply from Vicious Punx
Thank you SO much for such lovely feedback Ali! We're so lucky to have you as a customer, and we're here to help with anything you need!
Big love - Ivy, Customer Service
Reply from Vicious Punx
Thanks so much Max! We're so pleased that you are happy with your order!
Reply from Vicious Punx
Thank you so much Stephanie! We're lucky to have such great customers! :)
Really good prices and quality
Really good prices and quality. Only had a problem with delivery
23 March 2023
Reply from Vicious Punx
Hey Abi! We're so sorry that you had an issue with your delivery but so glad it didn't take away from your experience with us! <3 Please let us know if we can help with anything else! Big love, Ivy - Customer Service
Reply from Vicious Punx
Hi AJ,
We did reach out to you via email to discuss which part of your necklace wasn't suitable and offer you the option to send it back for a repair or refund.
We haven't heard from you in regards to either solution yet, but please do pop us a reply when you have the chance so that we can resolve this for you!
Thank you,
Customer Service
Really smooth process
Really smooth process, great experience, id love to see an option to put everything in one or no baggies tho, just an option I've seen some stores do to reduce waste.
14 March 2023
Reply from Vicious Punx
Thank you so much for your review! We're so glad you love your pieces! I have passed on your feedback regarding the reduction of waste to our packing team and we're going to see what alternative may be available!
Thank you again! Ivy - Customer Service
I love my bracelet
I love my bracelet, it’s perfect! Also, needed help with my order and the customer service was amazing! They were so kind and helpful, especially Ivy!
18 March 2023
Reply from Vicious Punx
Thanks so much for your lovely review and my mention!
We're so glad you're happy with your order!
Big love,
Ivy - Customer Service @ Vicious Punx
Fantastic!!!!
Extremely quick delivery ordered on a Sunday and it arrived on the Tuesday
Loved every product I've every bout from here and the customer help team are so nice
9 February 2023
Reply from Vicious Punx
Thank you so much for taking the time to leave us a review, we're so pleased you love your items and that they arrived quickly!
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