via.delivery Reviews 100

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service, highlighting its reliability and convenience, especially for those who are not always home to sign for packages. Many appreciate the option to have deliveries sent to various local pickup locations like Walgreens, UPS, or FedEx, making the user experience smooth and accommodating to their schedules. However, some people were dissatisfied with aspects of their order and staff interactions. A few customers reported issues with split orders or packages being misdelivered to incorrect locations. Additionally, some reviewers mentioned unhelpful staff at pickup points or concerns about packages being refused due to weight limits.

What people talk about most

Delivery service

Customers express great satisfaction with the delivery service, particularly appreciating the flexibility and... See more

Location

Reviewers express satisfaction with the convenience and flexibility of delivery and pickup locations. Many... See more

Staff

Users describe ambiguous interactions with staff. Many customers praise the staff as efficient, courteous,... See more

User experience

Clients share positive opinions on user experience, highlighting its convenience and ease of use. Many... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers found ordering easy, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Splash has always been totally reliable with shipping to my home (which I rarely do, as I work), my business address, or Walgreens, which I go right past on way home from work. I needed to make some... See more

Rated 5 out of 5 stars

Wine shipments are very easy with Via. These require a signature upon receipt, to prove an adult accepted shipment. Since we cannot always be home during the broad delivery window via makes third-part... See more

Rated 5 out of 5 stars

Walgreens is a couple miles from me so once I knew the delivery was made, I made a list of items to pick up while there. Its convenient for me. Therefore I have no recommendations for improving what d... See more

Rated 5 out of 5 stars

Getting my package delivered to the Dollar General is the only way I am able to get my deliveries since I work over 40 hrs a week and the package needs an adult signature. I get email updates as to w... See more


Company details

  1. Shipping Service

Written by the company

Via.Delivery makes it easy for online retailers to ship orders to pickup locations instead of just home addresses. We’re experts in checkout solutions for platforms like Shopify, with built-in label printing for FedEx, UPS, and other carriers. Plus, we give retailers access to over 36,000 pickup spots nationwide. Our tech also handles customer notifications—letting shoppers know when their package is ready for pickup—and tracks shipments to keep everything running smoothly. For shoppers, pickup locations offer a more convenient and secure way to get their packages. If a signature is needed, it’s a flexible option—pick it up when it works for you instead of waiting at home. For retailers, Via.Delivery helps cut shipping costs, boost conversions, and reduce losses from theft and returns.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

100 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

So Easy!

The only issue is counter clerks in the store are not familiar with how to process the package. It invariably requires backroom assistance to complete the pickup. But otherwise, its better than waiting at home for a signature required delivery.

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Super easy

Super easy. Walgreens is around the corner from my house and I dont have to sit around all day waiting for the delivery.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Drive a few miles for a case of wine

I had a wine delivery ordered that someone older than 22 would have to sign for. I was afraid we were going to be out of town when the delivery came so we had it sent to an optional 3rd party location. It worked superbly.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

This makes sense!

This was so easy to do, and there's really no chance of porch pirates. I drive by the store (Walgreens) practically every day so it was almost zero effort.

29 October 2025
Unprompted review
Rated 5 out of 5 stars

I ordered wine online

I ordered wine online. When order was ready I got the notice that it would be at my local Walgreens ready for pick up. I drove there with my info and ID and picked up the wine. Easy peasy. Good way to ship and deliver.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

I cannot use home delivery by FedEx

It is not just that I might not be home to sign for a delivery. It is that usually when FedEx drivers see my closed gate, even when they are given the code, they do not enter nor do they sound the buzzer or call. Home delivery by FedEx is just not an option for me.

6 October 2025
Unprompted review
Rated 5 out of 5 stars

Wine shipments are very easy with Via

Wine shipments are very easy with Via. These require a signature upon receipt, to prove an adult accepted shipment. Since we cannot always be home during the broad delivery window via makes third-party delivery a snap.

28 October 2025
Unprompted review
Rated 5 out of 5 stars

For the first time

For the first time I decided to try Trustpilot, it was a faster delivery and close to my house. And I will use it again and again! Trustworthy and reliable. And quicker than sending it to your house

15 September 2025
Unprompted review
Rated 5 out of 5 stars

I have been a Splash Wines customer for many years.

I have been a Splash Wines customer for many years. The wine was delivered to my door for several years. Recently, I started having it delivered to Federal Express. The fed-x office is just a few miles from my house. Now I can pick it up without worrying about missing the delivery to my door. And, it is free.

9 September 2025
Unprompted review

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