Our Cob has a pattern joint which is/was arthritic. He has undergone various treatments culminating in a gel injection into the joint as a "buffer". His Vet at the time suggested Harpagyl for pain r... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke with Laura - a real human being! She was sweet and understanding, especially of my lack of techie skills. She was very reassuring and talked me through uploading the prescription The human... See more
Company replied
Rang company as had some queries around the prescription. Member of staff I spoke to was very helpful and was able to take payment there and then and arrange the despatch of my dogs medication. I was... See more
Company replied
Been ordering my cats prescription from them for a few years now and I cant fault them. Nice and simple to upload the prescription, order gets approved and dispatched very quickly and delivery is quic... See more
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Company details
Written by the company
Founded by Dr Charlotte Inness MRCVS, an independent North Yorkshire Vet, we supply prescription medication, non-prescription medication, supplements and much more for all animals, large and small, with savings up to 75%. Helping tens of thousands of animal owners across the UK access the most affordable veterinary health care with no compromise on customer service.
Contact info
Sutton-on-the-Forest, YO61 1ET, York, United Kingdom
- 01904463001
- hello@vetmedi.co.uk
- vetmedi.co.uk
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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AMAZING SERVICE AS ALWAYS .REALLY…
AMAZING SERVICE AS ALWAYS .REALLY HELPFUL TELEPHONE SALES TEAM
8 July 2026
Reply from VetMedi.co.uk
Thank you so much for your fantastic review and for your continued support! We're delighted to hear that you've consistently had a great experience with Vet Medi and that our telephone sales team has been so helpful.
Providing friendly, knowledgeable customer service alongside fast, reliable delivery is something we take great pride in. We'll be sure to pass your kind words on to the team they will really appreciate them.
Thank you again for choosing Vet Medi. We look forward to helping you and your pet again soon!
Easy website to use and place an order
Easy website to use and place an order. Great delivery service.
9 July 2026
Reply from VetMedi.co.uk
Thank you for your wonderful review! We're delighted to hear that you found our website easy to use and that your ordering experience was straightforward. It's also great to know you were pleased with our delivery service. We really appreciate you taking the time to share your feedback, and we look forward to helping you with your pet's prescriptions again in the future.
Kind regards,
The VetMedi Team
Reply from VetMedi.co.uk
Thank you for your continued support and for taking the time to leave us a review. We're delighted to hear that you've had another positive experience with VetMedi. We truly appreciate your loyalty and look forward to providing you and your pets with the same reliable service in the future.
Kind regards,
The VetMedi Team
Reply from VetMedi.co.uk
Thank you for your fantastic review! We're so pleased to hear that you found our website easy to use, and were happy with our delivery service. Providing a smooth and reliable experience for both our customers and their pets is always our goal. We really appreciate your feedback and look forward to serving you again in the future.
Kind regards,
The VetMedi Team
Very happy customer
Very happy with the service from start to finish.
Happy my order comes through British Mail.
Kept in contact via email every step of the way.
I’ve been using the service for a couple of years now and have never been disappointed
9 July 2026
Reply from VetMedi.co.uk
Thank you so much for your wonderful review and for being a loyal VetMedi customer over the past couple of years. We're delighted to hear that you've consistently been happy with our service, from ordering through to delivery.
Your continued trust and support mean a great deal to us, and we're committed to providing the reliable service you've come to expect.
Thank you again for your kind words & we look forward to continuing to care for you and your pets for many years to come.
Kind regards,
The VetMedi Team
Great service from Vet Medi
Great service from Vet Medi, have used them numerous times for prescribed medication for my cat.
26 June 2026
Reply from VetMedi.co.uk
Thank you for your lovely review and for choosing VetMedi again for your cat's prescribed medication.
We're delighted to hear that you've had consistently great experiences with our service. Your continued trust and loyalty mean a great deal to us, and we're committed to providing reliable service and quality care for you and your pet every time you order.
Thank you again for your support. We look forward to helping you and your cat in the future.
Kind regards,
The VetMedi Team
Reply from VetMedi.co.uk
Thank you for your fantastic review! We're delighted to hear that you found our ordering process simple, our delivery fast, and our prices excellent.
At VetMedi, we strive to make obtaining your pet's prescription medication as straightforward, affordable, and reliable as possible, so it's wonderful to know we delivered on all three. We really appreciate your feedback and thank you for choosing VetMedi.
Kind regards,
The VetMedi Team
5*****company.
8 July 2026
Reply from VetMedi.co.uk
Thank you so much for your 5-star review! We're thrilled to receive your fantastic feedback and are delighted to know you had a positive experience with VetMedi.
Your support means a great deal to our team, and we look forward to continuing to provide you with reliable service and care for your pet's prescription needs.
Kind regards,
The VetMedi Team
Easy to order and saves money.
As a new customer it was very easy to order with a prescription for my cat and saved me £50 from what I was being charged by my vet practitioner.
8 July 2026
Reply from VetMedi.co.uk
Thank you for taking the time to leave us such a wonderful review! We're delighted to hear that, as a new customer, you found the ordering process simple and straightforward.
It's especially great to know that we were able to help you save money on your cat's prescription medication while still providing a convenient service. Making pet healthcare more affordable and accessible is something we work hard to achieve.
We really appreciate your feedback and look forward to helping you and your cat again in the future.
Kind regards,
The VetMedi Team
We are repeat ( and repeat ) customers…
We are repeat ( and repeat ) customers simply because they are so reliable Thank you !!.
8 July 2026
Reply from VetMedi.co.uk
Thank you so much for your wonderful review and for being such a loyal VetMedi customer!
We're delighted to hear that you continue to choose us because of our reliable service. Knowing we've earned your trust through repeat orders means a great deal to our team, and we truly appreciate your continued support.
Thank you again for your kind words. We look forward to continuing to provide you and your pets with the dependable service you've come to expect.
Kind regards,
The VetMedi Team
Great service and product
8 July 2026
Reply from VetMedi.co.uk
Thank you for your lovely review! We're delighted to hear that you were happy with the service you received.
We always aim to make ordering your pet's prescription medication as simple and reliable as possible, and we really appreciate you taking the time to share your feedback.
Thank you for choosing VetMedi, and we look forward to helping you and your pet again in the future.
Kind regards,
The VetMedi Team
Good customer service
Good customer service, I asked about the expiry date of some tablets and the lady I spoke to rang up the company to tell me as they get them frpm the supplier when you order.
8 July 2026
Reply from VetMedi.co.uk
Thank you for your kind review! We're pleased to hear that you had a positive experience with our customer service team.
We understand how important it is to have confidence in your pet's medication.
Thank you for choosing VetMedi, and we look forward to supporting you and your pet again in the future.
Kind regards,
The VetMedi Team
Reply from VetMedi.co.uk
Thank you for your great review! We're delighted to hear that you were happy with our pricing and the prompt delivery of your order.
At VetMedi, we aim to provide a convenient, reliable, and affordable service for pet owners, so it's wonderful to know we met your expectations. We really appreciate you taking the time to share your feedback and thank you for choosing VetMedi.
Kind regards,
The VetMedi Team
Very easy to order the medicine…
Very easy to order and the medicine arrived promptly in good condition and was a very good price.
6 July 2026
Reply from VetMedi.co.uk
Thank you for your excellent review! We're delighted to hear that you found ordering with VetMedi easy and that your medication arrived promptly, safely packaged, and at a great price.
Providing a simple, reliable, and affordable service for pet owners is always our aim, so we're pleased to know we met your expectations. We really appreciate you taking the time to share your experience and thank you for choosing VetMedi.
Kind regards,
The VetMedi Team
Great value & fast delivery
8 July 2026
Reply from VetMedi.co.uk
Thank you for your great review! We're delighted to hear that you found VetMedi great value and that your order was delivered quickly.
We always strive to provide pet owners with a convenient, reliable, and affordable service, so it's wonderful to know you had a positive experience. Thank you for choosing VetMedi, and we look forward to helping you and your pet again in the future.
Kind regards,
The VetMedi Team
Reply from VetMedi.co.uk
Thank you for your lovely review! We're pleased to hear that you found the process smooth and that your order was delivered quickly.
At VetMedi, we aim to make ordering your pet's prescription medication as simple and convenient as possible, so it's great to know we provided the experience you were looking for. We appreciate your feedback and thank you for choosing VetMedi.
Kind regards,
The VetMedi Team
Reply from VetMedi.co.uk
Thank you for your kind review! We're delighted to hear that you were happy with our communication and the service provided by VetMedi.
Keeping our customers informed and providing a reliable, straightforward experience for their pet's prescription needs is very important to us. We really appreciate you taking the time to share your feedback and thank you for choosing VetMedi.
Kind regards,
The VetMedi Team
Straightforward process & arrived…
Straightforward process & arrived within a couple of days, well parcelled. Thank you !!
7 July 2026
Reply from VetMedi.co.uk
Thank you for your lovely review! We're delighted to hear that you found the ordering process straightforward and that your medication arrived quickly and safely packaged.
At VetMedi, we aim to provide a simple, reliable service that makes managing your pet's prescription needs as easy as possible. We really appreciate your kind words and are grateful that you chose VetMedi.
Thank you again for your support, and we look forward to helping you and your pet again in the future.
Kind regards,
The VetMedi Team
Usually buy from Pet Drugs Online but…
Usually buy from Pet Drugs Online but VetMedi's price was cheaper this time. Not by much but every little helps as Tesco keep telling us!
8 July 2026
Reply from VetMedi.co.uk
Thank you for taking the time to leave us a review! We're delighted that you chose VetMedi and that our pricing was able to offer you a saving on your pet's medication.
We know that every saving helps when it comes to looking after our pets, and we always strive to provide competitive prices alongside a reliable and convenient service. We're pleased to hear that you found value with VetMedi and hope to support you and your pet again in the future.
Thank you for giving us a try—we really appreciate it!
Kind regards,
The VetMedi Team
Very quick response to order and…
Very quick response to order and dispatched the next day
Sadly the product is not fit for purpose for my pony and resulted in him getting a sore mouth as the bit bar was too big and the medication port rubbed the side of his mouth
7 July 2026
Reply from VetMedi.co.uk
Thank you for taking the time to leave us a review. We're pleased to hear you were happy with our quick dispatch and service.
We're very sorry to hear that the product wasn't suitable for your pony and that it caused soreness. The comfort and welfare of every horse is extremely important to us. As every horse's mouth shape and size can vary, finding the right fit is essential.
If you haven't already, please get in touch with our customer service team. We'd be happy to discuss the fit, offer advice, and see if there's a more suitable option for your pony.
Thank you again for your feedback. It helps us continue to improve both our products and the support we provide.
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