Our Cob has a pattern joint which is/was arthritic. He has undergone various treatments culminating in a gel injection into the joint as a "buffer". His Vet at the time suggested Harpagyl for pain r... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke with Laura - a real human being! She was sweet and understanding, especially of my lack of techie skills. She was very reassuring and talked me through uploading the prescription The human... See more
Company replied
Rang company as had some queries around the prescription. Member of staff I spoke to was very helpful and was able to take payment there and then and arrange the despatch of my dogs medication. I was... See more
Company replied
Been ordering my cats prescription from them for a few years now and I cant fault them. Nice and simple to upload the prescription, order gets approved and dispatched very quickly and delivery is quic... See more
Company replied
Company details
Written by the company
Founded by Dr Charlotte Inness MRCVS, an independent North Yorkshire Vet, we supply prescription medication, non-prescription medication, supplements and much more for all animals, large and small, with savings up to 75%. Helping tens of thousands of animal owners across the UK access the most affordable veterinary health care with no compromise on customer service.
Contact info
Sutton-on-the-Forest, YO61 1ET, York, United Kingdom
- 01904463001
- hello@vetmedi.co.uk
- vetmedi.co.uk
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Compared to other companies very…
Compared to other companies very competitive price and speedy delivery
8 July 2026
Reply from VetMedi.co.uk
Thank you for your fantastic review! We're delighted to hear that you found VetMedi's prices competitive and that your order was delivered quickly.
We always strive to provide pet owners with a reliable, convenient, and affordable service, so it's wonderful to know that we met your expectations. We really appreciate your feedback and thank you for choosing VetMedi for your pet's prescription needs.
We look forward to supporting you and your pet again in the future.
Kind regards,
The VetMedi Team
Reply from VetMedi.co.uk
Thank you for your brilliant review! We're delighted to hear that your order arrived quickly and that you had a positive experience with VetMedi.
We always aim to provide a fast and reliable service for our customers and their pets, so we really appreciate you taking the time to share your feedback.
Thank you for choosing VetMedi, and we look forward to helping you and your pet again in the future.
Kind regards,
The VetMedi Team
I have purchased Bute for my horse many…
I have purchased Bute for my horse many times from vet-medi the price is always competitive and delivery is always fast.
7 July 2026
Reply from VetMedi.co.uk
Thank you for your fantastic review and for being a valued VetMedi customer. We're delighted to hear that you've been using our service for your horse's medication and that you continue to find our prices competitive and our delivery fast.
Providing a reliable and convenient service for our customers and their animals is our priority, so it's wonderful to know we've consistently met your expectations. We truly appreciate your continued support and look forward to helping you and your horse again in the future.
Kind regards,
The VetMedi Team
Easy to order …
Easy to order but I couldn’t upload my prescription somehow. I needed it by email so not too much trouble.
25 June 2026
Reply from VetMedi.co.uk
Thank you for your 4-star review! We're delighted to hear you found the ordering process easy.
We're sorry you experienced an issue uploading your prescription. While we're glad sending it by email provided a simple workaround, we appreciate you highlighting this as it helps us identify areas where we can improve the experience.
Thank you for your feedback, and we hope to serve you again soon.
Excellent purchase
Good quality product at excellent value delivered quickly with care. What's not to love !
8 July 2026
Reply from VetMedi.co.uk
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you’re happy with the quality of the product, the value, and the speed of delivery. It’s great to know your order arrived safely and that you had a positive experience with us.
We really appreciate your kind feedback and thank you for choosing us!
Very easy to order medication online no…
Very easy to order medication online no hassle l was kept informed of order processing delivery within stated time and cost of medication was a lot cheaper than getting through the Vet, which was recommended by them by getting a prescription and ordering online. Very pleased.
8 July 2026
Reply from VetMedi.co.uk
Thank you for your fantastic 5-star review!
We’re so pleased to hear that you found our ordering process easy and hassle-free. It’s great to know that you were kept informed throughout the process and that your order arrived within the expected timeframe.
We’re also delighted that ordering online with a prescription has helped you access your pet’s medication at a more affordable price. Thank you for choosing us, and we really appreciate your kind feedback.
First time using this company
First time using this company. Was very friendly and helpful when I called with a query. Fast efficient delivery.
8 July 2026
Reply from VetMedi.co.uk
We’re delighted to hear that your first experience with us was a positive one. It’s great to know that our team was friendly and helpful when you had a query, and that your order arrived quickly and efficiently.
We really appreciate your feedback and thank you for choosing us. We look forward to helping you again in the future!
Simple process to receive prescribed…
Simple process to receive prescribed medication. Much cheaper than vets.
25 June 2026
Reply from VetMedi.co.uk
Thank you for your wonderful review! I'm delighted to hear that you found our prescription process simple and straightforward, and that we could help you save money compared to buying directly from your vet.
At VetMedi, we're committed to making it as easy and affordable as possible for pet owners to access the medications their pets need, without compromising on service or quality.
We really appreciate you taking the time to share your experience, and we look forward to helping you and your pet again in the future.
Kind regards,
The VetMedi Team
Value for money, easy transaction
User friendly website, easy to upload prescription, excellent price, so much cheaper than buying from the vet, quick delivery. I’ll use this company again!
26 June 2026
Reply from VetMedi.co.uk
Thank you so much for your fantastic review!
We're delighted to hear that you found our website easy to use, the prescription upload process straightforward, and our prices great value. It's especially rewarding to know we could help you save money while providing a quick delivery service.
Thank you for choosing VetMedi and for taking the time to share your experience. We really appreciate your support and look forward to helping you and your pet again in the future.
Kind regards,
The VetMedi Team
Always quick efficient and helpful
7 July 2026
Reply from VetMedi.co.uk
Thank you for your kind review!
We're so pleased to hear that you've found our service to be quick, efficient, and helpful. Providing a reliable and hassle-free experience for pet owners is what we strive for every day.
Thank you for choosing VetMedi and for taking the time to share your feedback. We really appreciate your support and look forward to helping you and your pet again in the future.
Kind regards,
The VetMedi Team
Reply from VetMedi.co.uk
Thank you so much for your lovely review!
We're delighted to hear that you're happy with our competitive prices and speedy dispatch. It means a great deal to us that you continue to choose VetMedi for your pet's prescription needs.
Thank you for your continued trust and support. We look forward to providing you with the same great service for many years to come.
Kind regards,
The VetMedi Team
Very good service will always use you…
Very good service will always use you now
Very impressed
7 July 2026
Reply from VetMedi.co.uk
Thank you so much for your wonderful review!
We're delighted to hear that you were impressed with our service. Knowing that you've chosen to use VetMedi going forward is the highest compliment we could receive.
We truly appreciate your support and look forward to continuing to provide you with excellent service, great value, and a straightforward experience whenever your pet needs prescription medication.
Kind regards,
The VetMedi Team
Reply from VetMedi.co.uk
Thank you for taking the time to leave us a review!
We're pleased to hear that you found our website simple to use and the ordering process quick and straightforward. That's exactly the experience we aim to provide.
We'd love to know what we could have done to make your experience a 5-star one. Your feedback is incredibly valuable and helps us continue to improve our service for all our customers and their pets.
Thank you for choosing VetMedi, and we hope to have the opportunity to earn that fifth star next time!
Kind regards,
The VetMedi Team
Reply from VetMedi.co.uk
Thank you for your great review!
We're so pleased to hear that you were happy with our quick service and great value. At VetMedi, we're committed to providing affordable pet prescription medications alongside a fast, reliable service that our customers can depend on.
Thank you for choosing VetMedi and for taking the time to share your feedback. We look forward to helping you and your pet again in the future.
Kind regards,
The VetMedi Team
Excellent service at a quarter of the…
Excellent service at a quarter of the cost of vet bought products
25 June 2026
Reply from VetMedi.co.uk
Thank you for your fantastic review!
We're delighted to hear that you were pleased with our service and the value we offer. Helping pet owners save money on prescription medications while receiving the same high-quality products and excellent service is at the heart of what we do.
Thank you for taking the time to share your experience and for choosing VetMedi. We really appreciate your support and look forward to helping you and your pet again in the future.
Kind regards,
The VetMedi Team
The price of the medication is a great…
The price of the medication is a great plus, half of the price from my local vet.
7 July 2026
Reply from VetMedi.co.uk
Thank you for your kind review!
We're delighted to hear that you found our medication prices to be such great value. Helping pet owners access the prescription medications their pets need at more affordable prices is one of our main goals, so it's wonderful to know we've been able to make a real difference for you.
Thank you for choosing VetMedi and for taking the time to share your experience. We truly appreciate your support and look forward to helping you and your pet again in the future.
Kind regards,
The VetMedi Team
All went well
All went well , ordering was easy and delivery by Royal Mail was as you would hope .
5 July 2026
Reply from VetMedi.co.uk
Thank you for your great review!
We're pleased to hear that everything went smoothly and that you found the ordering process easy and straightforward. We’re also delighted that your delivery arrived as expected with Royal Mail.
At VetMedi, we aim to make getting your pet’s prescription medication as simple and convenient as possible. Thank you for choosing us and for taking the time to share your experience.
We look forward to helping you and your pet again in the future.
Kind regards,
The VetMedi Team
Reply from VetMedi.co.uk
Thank you for taking the time to leave us a review!
We're pleased to hear that you were happy with our communication and fast delivery. Providing a reliable and efficient service is something we work hard to achieve for every customer.
We’d love to know what we could do to make your experience a 5-star one. Your feedback is very important to us and helps us continue to improve our service.
Thank you for choosing VetMedi, and we hope to have the opportunity to provide you and your pet with an even better experience next time.
Kind regards,
The VetMedi Team
Once we had the correct prescription…
Once we had the correct prescription from the vets and it was checked by you it was a speedy outcome with prices far more affordable than the vets
7 July 2026
Reply from VetMedi.co.uk
Thank you for your wonderful review!
We're delighted to hear that your order was processed quickly and smoothly. We understand how important it is for pet owners to access their pet’s medication without unnecessary delays, while also offering a more affordable option.
Thank you for choosing VetMedi and for sharing your experience. We truly appreciate your support and look forward to helping you and your pet again in the future.
Kind regards,
The VetMedi Team
Reply from VetMedi.co.uk
Thank you for your excellent review!
We're delighted to hear that you were happy with our service. At VetMedi, we’re committed to providing a simple, reliable, and convenient way for pet owners to access their prescription medications.
We really appreciate you taking the time to share your feedback and thank you for choosing VetMedi. We look forward to helping you and your pet again in the future.
Kind regards,
The VetMedi Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.