Our Cob has a pattern joint which is/was arthritic. He has undergone various treatments culminating in a gel injection into the joint as a "buffer". His Vet at the time suggested Harpagyl for pain r... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke with Laura - a real human being! She was sweet and understanding, especially of my lack of techie skills. She was very reassuring and talked me through uploading the prescription The human... See more
Company replied
Rang company as had some queries around the prescription. Member of staff I spoke to was very helpful and was able to take payment there and then and arrange the despatch of my dogs medication. I was... See more
Company replied
Been ordering my cats prescription from them for a few years now and I cant fault them. Nice and simple to upload the prescription, order gets approved and dispatched very quickly and delivery is quic... See more
Company replied
Company details
Written by the company
Founded by Dr Charlotte Inness MRCVS, an independent North Yorkshire Vet, we supply prescription medication, non-prescription medication, supplements and much more for all animals, large and small, with savings up to 75%. Helping tens of thousands of animal owners across the UK access the most affordable veterinary health care with no compromise on customer service.
Contact info
Sutton-on-the-Forest, YO61 1ET, York, United Kingdom
- 01904463001
- hello@vetmedi.co.uk
- vetmedi.co.uk
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Having never used VetMed before found…
Having never used VetMed before found the staff very helpful and ordering very straight forward.
10 July 2026
Reply from VetMedi.co.uk
Thank you for taking the time to share your experience! We’re delighted to hear that your first experience with Vet Medi was a positive one. Our team is always happy to help make ordering pet prescriptions as straightforward and convenient as possible.
We really appreciate your kind words and look forward to supporting you and your pet again in the future.
Thank you for choosing Vet Medi!
Fast and efficient
Fast and efficient. The prescription uploading was very easy and the staff were very helpful
27 June 2026
Reply from VetMedi.co.uk
Thank you for your wonderful review! We’re delighted to hear that you found our service fast and efficient, and that uploading your prescription was easy. Our team always aims to make the ordering process as simple and hassle-free as possible, and we’re pleased to know you received helpful support from our staff.
Thank you for choosing Vet Medi, we really appreciate your kind feedback and look forward to helping you again in the future.
Reply from VetMedi.co.uk
Thank you for your wonderful review! We're delighted to hear that you were pleased with our customer service and that your medication arrived on time.
Providing excellent service and reliable delivery is what we strive for, so it's great to know we met your expectations. We really appreciate your feedback and look forward to helping you and your pet again in the future!
Easy to use with a vet prescription
Easy to use with a vet prescription, arrived after a few days
10 July 2026
Reply from VetMedi.co.uk
Thank you for taking the time to leave us a review! We're pleased to hear that you found it easy to order using your vet's prescription and that your order arrived within a few days.
We aim to make the prescription process as simple and convenient as possible while providing a reliable delivery service. Thank you for choosing Vet Medi, and we look forward to helping you again with your pet's prescriptions in the future.
So much cheaper than buying from the vet
I needed to order prescription meds for my dog using a prescription from my vet. I needed a simple process and quick delivery. I got a great price (double the quantity I had previously purchased from my vet for not much more money), a simple process AND quick delivery. I will be ordering from them again today.
3 June 2026
Reply from VetMedi.co.uk
Thank you so much for your wonderful review! We're delighted to hear that you found our prescription process simple, our prices competitive, and your delivery arrived quickly. Providing an easy, reliable service that helps pet owners save money without compromising on care is exactly what we strive for.
It's great to know you'll be ordering with us again, and we look forward to helping you with your dog's prescriptions in the future. Thank you for choosing Vet Medi and for taking the time to share your experience!
The person with whom I mainly dealt was Laura
I spoke with Laura - a real human being! She was sweet and understanding, especially of my lack of techie skills. She was very reassuring and talked me through uploading the prescription The human factor was definitely eleven out of ten. I chose the expedited delivery option...and my order was with us the following day! Brilliant! Competitive pricing, too. Will return when my lad's prescription is due again. Highly recommend
8 July 2026
Reply from VetMedi.co.uk
Thank you so much for your fantastic review! We're delighted to hear that Laura was able to make the process easy and reassuring for you.
It's also great to hear that you found our prices competitive. Providing a friendly, reliable service with great value is exactly what we aim for.
We'll be sure to pass your kind words on to Laura—she'll be thrilled to hear them. We look forward to helping you and your lad again when it's time for his next prescription. Thank you for your recommendation!
Good response and delivery.
9 July 2026
Reply from VetMedi.co.uk
Thank you for taking the time to leave us a review! We're pleased to hear you were happy with both our service and the delivery of your order. We really appreciate your feedback and look forward to helping you again whenever you need your pet's prescriptions.
Reply from VetMedi.co.uk
Thank you for your lovely review! We're so pleased to hear that you found the ordering process easy and straightforward, and that you were happy with the service you received. Making it simple and convenient for pet owners to get the medications they need is exactly what we strive for.
We really appreciate your feedback and look forward to helping you again in the future!
Reply from VetMedi.co.uk
Thank you for taking the time to leave us a review! We're delighted to hear that you found our service fast and that emailing your prescription was a smooth and hassle-free process. We aim to make ordering your pet's medication as simple and convenient as possible.
We appreciate your feedback and look forward to helping you again in the future!
Anita was very helpful and spent long…
Anita was very helpful and spent long time with my dog Teddy
9 July 2026
Reply from VetMedi.co.uk
Thank you for your kind review.
Reply from VetMedi.co.uk
Thank you for your wonderful review! We're delighted to hear that you were pleased with both the speed of our service and our competitive prices. We work hard to provide great value alongside a fast, reliable service, so it's fantastic to know we met your expectations.
We really appreciate your support and look forward to helping you with your pet's prescriptions again in the future!
Reply from VetMedi.co.uk
Thank you for your review! We're so pleased to hear that you were happy with the quick delivery and that your experience with Vet Medi was a satisfying one. Providing a fast, reliable service is something we take great pride in.
We really appreciate your feedback and look forward to helping you with your pet's prescriptions again in the future!
AMAZING SERVICE AS ALWAYS .REALLY…
AMAZING SERVICE AS ALWAYS .REALLY HELPFUL TELEPHONE SALES TEAM
8 July 2026
Reply from VetMedi.co.uk
Thank you so much for your fantastic review and for your continued support! We're delighted to hear that you've consistently had a great experience with Vet Medi and that our telephone sales team has been so helpful.
Providing friendly, knowledgeable customer service alongside fast, reliable delivery is something we take great pride in. We'll be sure to pass your kind words on to the team they will really appreciate them.
Thank you again for choosing Vet Medi. We look forward to helping you and your pet again soon!
Easy website to use and place an order
Easy website to use and place an order. Great delivery service.
9 July 2026
Reply from VetMedi.co.uk
Thank you for your wonderful review! We're delighted to hear that you found our website easy to use and that your ordering experience was straightforward. It's also great to know you were pleased with our delivery service. We really appreciate you taking the time to share your feedback, and we look forward to helping you with your pet's prescriptions again in the future.
Kind regards,
The VetMedi Team
Reply from VetMedi.co.uk
Thank you for your continued support and for taking the time to leave us a review. We're delighted to hear that you've had another positive experience with VetMedi. We truly appreciate your loyalty and look forward to providing you and your pets with the same reliable service in the future.
Kind regards,
The VetMedi Team
Reply from VetMedi.co.uk
Thank you for your fantastic review! We're so pleased to hear that you found our website easy to use, and were happy with our delivery service. Providing a smooth and reliable experience for both our customers and their pets is always our goal. We really appreciate your feedback and look forward to serving you again in the future.
Kind regards,
The VetMedi Team
Very happy customer
Very happy with the service from start to finish.
Happy my order comes through British Mail.
Kept in contact via email every step of the way.
I’ve been using the service for a couple of years now and have never been disappointed
9 July 2026
Reply from VetMedi.co.uk
Thank you so much for your wonderful review and for being a loyal VetMedi customer over the past couple of years. We're delighted to hear that you've consistently been happy with our service, from ordering through to delivery.
Your continued trust and support mean a great deal to us, and we're committed to providing the reliable service you've come to expect.
Thank you again for your kind words & we look forward to continuing to care for you and your pets for many years to come.
Kind regards,
The VetMedi Team
Great service from Vet Medi
Great service from Vet Medi, have used them numerous times for prescribed medication for my cat.
26 June 2026
Reply from VetMedi.co.uk
Thank you for your lovely review and for choosing VetMedi again for your cat's prescribed medication.
We're delighted to hear that you've had consistently great experiences with our service. Your continued trust and loyalty mean a great deal to us, and we're committed to providing reliable service and quality care for you and your pet every time you order.
Thank you again for your support. We look forward to helping you and your cat in the future.
Kind regards,
The VetMedi Team
Reply from VetMedi.co.uk
Thank you for your fantastic review! We're delighted to hear that you found our ordering process simple, our delivery fast, and our prices excellent.
At VetMedi, we strive to make obtaining your pet's prescription medication as straightforward, affordable, and reliable as possible, so it's wonderful to know we delivered on all three. We really appreciate your feedback and thank you for choosing VetMedi.
Kind regards,
The VetMedi Team
5*****company.
8 July 2026
Reply from VetMedi.co.uk
Thank you so much for your 5-star review! We're thrilled to receive your fantastic feedback and are delighted to know you had a positive experience with VetMedi.
Your support means a great deal to our team, and we look forward to continuing to provide you with reliable service and care for your pet's prescription needs.
Kind regards,
The VetMedi Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.