Well worth keeping a regular check on favourite designers. I have saved copious amounts of money buying new or barely worn clothing., Also good for searching on previous collections if there is... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I gave 4 stars because my main concern is the seller fees. Vestiaire Collective takes too large a share from each sale, making it increasingly less worthwhile for sellers to list their items. If these... See more
Company replied
Apart from the seller never responding to my question, I took the risk and bought the jacket. I was pleasantly surprised that the size was actually bigger than advertised (which suited me more! (Sz 3... See more
Company replied
Overall, excellent selection of items and great customer service. I have purchased many bags/shoes from the site and I’m really happy. However, They need to verify the items conditions and not let... See more
Company replied
Company details
- Online Marketplace
- Handbags Shop
- Men's Clothing Store
- Vintage Clothing Store
- Watch Store
- Women's Clothing Store
Written by the company
Vestiaire Collective is the ultimate destination for pre-loved luxury fashion, with up to 80% off vs. retail prices and more than 15 years of authentication expertise.
Contact info
53 Rue de Châteaudun, 75009, Paris, France
- vestiairecollective.com
4.2
Great
120K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Vestiaire Collective
Dear Mandi,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Audrey,
Thank you for your feedback.
We understand your concerns regarding the offer process, especially when buyers do not always finalize their accepted offers.
To clarify, the "Make an Offer" feature is designed to create a fair experience for both buyers and sellers. Therefore, offers must be at least 30% of the sale price.
Sellers can choose to accept or decline offers. Buyers also have the option to decide whether or not to purchase the item, even if their offer has been accepted by the seller. Please note that sellers can disable the "Make an Offer" feature in their listing section if they prefer not to receive offers.
We acknowledge that some buyers may not complete their transactions; however, many committed buyers follow through on their offers until finalizing their purchases. To assist sellers in this process, we send reminders to buyers encouraging them to complete their orders before the offer expires.
For more information, please visit the following link for sellers: https://faq.vestiairecollective.com/hc/en-gb/articles/360000809498-Seller-How-to-Use-the-Make-an-Offer-Feature
If you have any further questions or requests, we are here to help you.
Best regards,
The Vestiaire Collective Team
The best selling app
22 July 2026
Reply from Vestiaire Collective
Dear Munene,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
I really regret selling my bag here
I really regret selling my bag here! I had no idea Vestiaire takes such a huge commission—almost 15%! 😭😭
What’s even worse, the “sold price” shown is misleading. Vestiaire adds another 5% to the price the buyer actually pays, making the displayed selling price inaccurate. How is that transparent?!
This was my first transaction with Vestiaire, and it will definitely be my last.
27 July 2026
Reply from Vestiaire Collective
Dear Boy,
Thank you for your feedback regarding your Gucci Ophidia leather bag. We understand your concern about our commission fees.
We would like to inform you that the selling fees applied to each item sold allow us to provide a free shipping label and offer insurance for packages to sellers in more than 40 countries.
Your seller price is shared with you at the time of deposit and also if a member submits a price offer. Selling fee rates vary depending on the item's price.
You can find the breakdown of our fees here: https://faq.vestiairecollective.com/hc/en-gb/articles/24659638721425-Seller-Selling-Fees
Regarding the item price shown on the website, we'd like to clarify that the displayed price includes the Buyer Service Fee, which accounts for the difference in amounts you may be seeing.
For further information about the Buyer Service Fee, please visit our dedicated FAQ: https://faq.vestiairecollective.com/hc/en-gb/articles/18378951869585-Buyer-What-is-the-Buyer-Service-Fee
Thank you for your understanding. We are available if you need further assistance.
Best regards,
The Vestiaire Collective team
It was the first time I bought…
It was the first time I bought something at Vestiaire, my experience was only as a seller.
The intertaction was great.
29 July 2026
Reply from Vestiaire Collective
Dear Elisabete,
We greatly appreciate you taking the time to provide us with your feedback.
We wish you a wonderful day and sincerely hope to see you again soon!
Best regards,
The Vestiaire Collective team
Excellent first buying experience
This was my first experience of buying pre-loved from any online site. I was quite anxious as it would have been a lot of money to spend without being confident. I was confident with the authenticity checks and I also ran the pictures etc through an AI agent to check if it all looked legitimate and to check honest reviews on Vestiaire Collective. It was all good and I was really pleased with the speed and presentation when it arrived. I'd use the service again. Thanks
29 July 2026
Reply from Vestiaire Collective
Dear Shona,
Thank you for taking the time to provide us with your feedback.
We wish you a wonderful day and sincerely hope to see you again soon!
Best regards,
The Vestiaire Collective team
I'm happy with all my vestiaire sales…
I'm happy with all my vestiaire sales and clients. By far an easy process , great customer support, communication is open and pleasant with the customers. It's a great platform and community.
29 July 2026
Reply from Vestiaire Collective
Dear Nikoleta,
We greatly appreciate you taking the time to provide us with your feedback.
We wish you a wonderful day and sincerely hope to see you again soon!
Best regards,
The Vestiaire Collective team
I’ve been selling items from my…
I’ve been selling items from my personal wardrobe on Vestiaire Collective for quite some time, and overall it’s been a very positive experience. I love that my pre-loved designer pieces get a second life instead of sitting in my closet. The platform attracts buyers from all over the world, and I’ve had many smooth transactions. Authentication gives extra peace of mind, and the app is easy to use. No platform is perfect, but in my experience Vestiaire Collective has been reliable, and I’ll definitely continue using it.
29 July 2026
Reply from Vestiaire Collective
Dear Mike,
Thank you for taking the time to provide us with your feedback.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Took a long time to get my item…
Took a long time to get my item authenticated but that is comforting to buyers and shows the company cares about offering that security
29 July 2026
Reply from Vestiaire Collective
Dear MA,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Leandro,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Excellent selling experience
Excellent selling experience! Uploading my product was easy, and the money transfer was quick and trustworthy.
28 July 2026
Reply from Vestiaire Collective
Dear Lila,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Too much fees.
Too much fees. Setting the price and negociating it is a horrible expérience.
Absolutely no flexibility in editing after posting an article.
29 July 2026
Reply from Vestiaire Collective
Dear Kunde,
Thank you for your feedback.
We would like to clarify that the selling fees applied to each sold item allow us to provide free shipping labels and insurance for packages in over 40 countries.
The selling price is communicated at the time of deposit, as well as when a member submits a price offer.
The rates for selling fees vary based on the item's price.
You can find our complete chart at the following link:
https://faq.vestiairecollective.com/hc/en-gb/articles/24659638721425-Seller-Selling-Fees
Regarding pricing and the make an offer option, you have the ability to set your desired price during listing. When you receive an offer, it will be calculated by deducting the selling fees since you are the seller. This calculation is automatically managed by our system, allowing you to view it on your end.
Once an item is listed, users cannot edit it. Please contact us if you wish to modify any information or pictures.
We hope this information is helpful. Feel free to reach out if you need any further assistance.
Best regards,
The Vestiaire Collective team
Brilliant ✨
29 July 2026
Reply from Vestiaire Collective
Dear member,
Thank you for taking the time to provide us with your feedback.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Severe QC Failure and Useless Compensation for First-Time Buyer
"I am a first-time buyer and extremely disappointed with Vestiaire Collective. I bought a Tod's bag (ref. 59056024), and their QC team approved it with undisclosed broken seams, interior lipstick stains, and bottom scuffs, without notifying me before shipping. The official security tag is still perfectly intact and uncut on the handle, proving it's 100% a QC oversight.When I complained (Case #12004245), the customer care team only offered a 10% voucher. However, as a new member, I already have a 12% welcome discount sitting in my account! Since codes cannot be stacked, their 10% compensation is completely useless and provides me ZERO actual value. They are forcing a consumer to pay for their own QC team's major mistake. If you shop here, beware that their 'expert inspection' can completely ignore obvious flaws, and their customer service will only offer empty promises."
29 July 2026
Unprompted review
Reply from Vestiaire Collective
Dear Member,
Thank you for your feedback and for sharing your experience with us.
We acknowledge your concerns regarding the Tod's Leather handbag (ref. 59056024) that you received.
After conducting a physical inspection of your item, we can confirm that it met its description, and no damage was noted during this examination.
As a gesture of goodwill, we are pleased to offer you either a 10% voucher or the opportunity to return the item for a second inspection.
Since our initial offer did not fully address your expectations, we will facilitate a return for further evaluation by our expert team.
We will respond to you at the email address you used to reach out regarding the status of this return. Once our experts receive the item, they will conduct an inspection and inform you of the outcome within 7 days via email.
We appreciate your understanding in this matter and remain available should you need any additional assistance.
Best regards,
The Vestiaire Collective team
Easy to drop off and communicate with…
Easy to drop off and communicate with buyer and daily reminders from Vestiaire helps sellers to remb deadline
28 July 2026
Reply from Vestiaire Collective
Dear Kith,
We sincerely appreciate you taking the time to provide us with your feedback.
We wish you a wonderful day and hope to see you again soon!
Best regards,
The Vestiaire Collective team
Timing of delivery and check not…
Timing of delivery and check not accurate, no communication
Of note estimated delivery was changed to 8/5 because of delay. Ur assessment is incorrect
19 July 2026
Reply from Vestiaire Collective
Dear Gabe,
Thank you for your feedback.
We understand your concerns regarding the delivery timeframe and the checking process. We apologize for the lack of communication.
Upon review, we found that the estimated delivery date for your last purchase was August 5; however, the item was delivered on July 28, which means it arrived before the estimated date.
Regarding inspections at our hub, please note that when items are delivered to our hub, our team checks for conformity and authenticity. This team consists of trained experts who specialize in brand-specific identification and verification. Their assessments are performed with great care, adhering to a strict set of guidelines to ensure each item's quality.
We are here to assist you with any further questions or requests.
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Aqila,
Thank you for taking the time to provide us with your feedback.
We wish you a wonderful day and sincerely hope to see you again soon!
Best regards,
The Vestiaire Collective team
Customer service is not helpful at all
Customer service is not helpful at all. Decision made are arbitrary and not in favour of the customer. Use Vinted if you live in Europe.
28 July 2026
Reply from Vestiaire Collective
Dear Agustin,
Thank you for your feedback.
We understand your concern regarding our inspection.
We would like to inform you that our inspection is based on the item itself.
According to our records, you submitted a claim regarding the odor of your Thom Browne Wool jacket (ref. 57812844).
This item has been sent to our hub for inspection, and our expert team confirms that no musty odor is detectable, so your claim was rejected, and the item has been relisted under your account according to the return conditions.
If you would like to have the jacket returned, simply make a request and we will arrange it for you.
Your understanding is greatly appreciated, and we remain at your disposal if you need any further assistance.
Best regards,
The Vestiaire Collective team
Delivery service
28 July 2026
Reply from Vestiaire Collective
Dear Sumy,
We greatly appreciate you taking the time to provide us with your feedback.
We wish you a wonderful day and sincerely hope to see you again soon!
Best regards,
The Vestiaire Collective team
Communication was excellent …
Communication was excellent and felt confident in the authenticity checking the item was as described.
21 July 2026
Reply from Vestiaire Collective
Dear Amanda,
Thank you for taking the time to provide us with your feedback.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
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