Hi. Ordering was easy, and I received my shoes without any issues. I used common sense and checked that the seller had successfully completed previous sales, which gave me extra confidence. The shoes... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
To be honest, the fees are just too high. There are other options for selling second hand, and together with authentication provide lower fees. You might want to reconsider charging fees to Seller a... See more
Company replied
Experience is ok, but there are some "But" to make it a great experience: 1. Fee for the seller is quite high, also the shipping and the costs for the buyer. At the end you get sometimes 60% of th... See more
Company replied
Delivery was great and fast. Reason for not 5 stars is that In my opinion the tracking of the package was a bit confusing but otherwise it has been pretty good. The Seller was fast and so Was Vestiair... See more
Company replied
Company details
- Online Marketplace
- Handbags Shop
- Men's Clothing Store
- Vintage Clothing Store
- Watch Store
- Women's Clothing Store
Written by the company
Vestiaire Collective is the ultimate destination for pre-loved luxury fashion, with up to 80% off vs. retail prices and more than 15 years of authentication expertise.
Contact info
53 Rue de Châteaudun, 75009, Paris, France
- vestiairecollective.com
4.2
Great
120K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Product quality
22 July 2026
Reply from Vestiaire Collective
Dear Demet,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
I bought a Barbour jacket and the…
I bought a Barbour jacket and the seller claimed that the jacket was “never worn”.When I received the jacket I saw signs of wear on the leather neck of the jacket.
When a product has been checked by your team for its authenticity there has to be a checking for what the seller is claiming about the product.
22 July 2026
Reply from Vestiaire Collective
Dear Loanna,
Thank you for bringing this to our attention.
We understand that you have a conformity issue regarding the Barbour Leather jacket purchased on July 20, 2026. We apologize for any inconvenience this may have caused.
After reviewing your case, we found that the item was purchased with direct shipping and has been sent directly to you. According to our policy, if you experience a problem with the item you received, you must contact us within 72 hours of delivery to report it. After this 72-hour period, we cannot accept returns. If the item does not match the description, you can return it for a full refund. If it does match the description, you'll need to keep it or relist it for sale under your account.
Please check the following link about our return policy: https://faq.vestiairecollective.com/hc/en-gb/articles/360004969178-Buyer-Vestiaire-Collective-s-Return-Policy
For this case, we have already informed our team about your conformity issue. They will email you as soon as possible to request proof from you and then provide their decision.
Thank you for your understanding and patience,
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Tianna,
Thank you for taking the time to provide us with your feedback. ☺️ We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Bruno,
Thank you for your feedback.
We would like to clarify that the selling fees applied to each sold item allow us to provide free shipping labels and insure packages for sellers in more than 40 countries.
The selling price is indicated at the time of deposit, as well as when a member makes a price offer.
The rates for selling fees differ based on the item's price.
You can find our complete fee structure at the following link: https://faq.vestiairecollective.com/hc/en-gb/articles/24659638721425-Seller-Selling-Fees
We hope this information is useful. Please feel free to contact us if you require any additional assistance.
Best regards,
The Vestiaire Collective team
Refund refused despite Vestiaire Collective confirming item does not match listing
I purchased a Prada Re-Edition 2002 handbag from Vestiaire Collective for €738.90 almost three months ago.
Before the bag was shipped to me, it went through Vestiaire Collective's physical authentication process. I received an authentication report confirming that the item was authentic and matched the listing description.
When I received the bag, I immediately noticed that it did not match the listing. I opened a return request the same day and sent the bag back the following day.
What followed was two weeks of extremely frustrating communication with customer support. Every reply came from a different agent, with no apparent continuity or ownership of the case. Instead of investigating my evidence, I repeatedly received generic responses insisting that the bag fully matched the listing and that there was no issue.
Only after nearly two weeks of repeated follow-ups and escalation did Vestiaire Collective provide photographs of their own measurements. Those measurements confirmed that the bag did not match the listing. The difference in dimensions was approximately 11%.
Despite acknowledging that the item was not as described, Vestiaire Collective still refused to refund my purchase.
Instead, they suggested that I simply relist the bag for sale on their platform.
This also raises serious concerns about the reliability of Vestiaire Collective's authentication process. Before the bag was sent to me, their physical authentication concluded that the item matched the listing. Later, the same company confirmed that it did not. If a physical authentication process cannot verify something as objective as an item's dimensions, it inevitably raises questions about the level of confidence buyers can place in the rest of that authentication process.
Even after admitting that the bag did not match the listing, Vestiaire Collective kept both my returned bag and my money.
I recovered my money only because I initiated a chargeback through my bank. It took almost three months from the date of purchase before I finally received my refund. Throughout this process, my bank treated the case professionally, reviewed the evidence objectively, and ultimately reached the opposite conclusion from Vestiaire Collective.
What disappoints me most is not that a mistake was made. Mistakes happen. What is unacceptable is that Vestiaire Collective acknowledged the mistake, refused to take responsibility for it, and left me with no option other than involving my bank to obtain the refund I was entitled to.
9 May 2026
Unprompted review
Reply from Vestiaire Collective
Dear Zoe,
Thank you for highlighting this issue.
We're sorry to hear that the Prada Re-Edition 2002 patent leather handbag (ref. 59982839) did not meet your expectations, and we understand your concern.
We have passed your case to our internal team for a thorough review. They have analyzed your entire file, including the measurements taken and our policy history.
Our specialists measure items flat and at their widest point. For soft or patent leather products, allowed measurement variations align with manufacturing standards set by the brand for that model. The official dimensions for the Prada Re-Edition 2002 match those recorded by our workshop.
Vestiaire Collective does not provide paper certificates of authenticity or signed inspection reports via email beyond the compliance data available in your client area.
Since your bank has processed a refund, the item has been removed from your account and relisted under Vestiaire Collective's account.
We appreciate your understanding and are here to assist you if needed.
Best regards,
The Vestiaire Collective team
A Perfect Purchase
The shoes were exactly as described and pictured. I’m extremely satisfied with my purchase-My first LV shoes!
I also truly appreciate the service you provide by giving pre-owned luxury items a second life. It’s a wonderful initiative that promotes sustainability and has a positive impact on the planet.
My journey with Vestiaire has just begun, and I’m already looking forward to my next purchase!
29 July 2026
Reply from Vestiaire Collective
Dear Elina,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
I paid for Very good quality, I got a jacket with holes
Update after the answer: No such button, only a button to relist the item. Your chat team is rude. According to your rules a jacket with visible hole can be only FAIR condition and the hole is on the sleave and visible. You rated it as Very good condition. **** I got a Rick Owens jacket with Authentication & Quality Control. Their team confirmed it is in very good condition. The jacket arrived today with a hole on the knitted part, ripped lining and balding that was not stated, not photographed. I contacted an agent and he/she is trying to persuade me that it is OK, the team was right and I should understand. They clearly missed the not mentioned problems and do not want to admit. Also it is basically impossible to contact via email. As soon as I pick "Report an Issue on Quality or Authenticity" it sends me to click on "Report an issue" button which basically doesn't exist. Also the agent wrote to me "...but I am counting on your understanding" which was an insult, honestly.
29 July 2026
Unprompted review
Reply from Vestiaire Collective
Dear Елена,
Thank you for your feedback.
We understand that you are experiencing an issue with the Rick Owens jacket; however, you cannot find the button to report this problem. We apologize for any inconvenience caused.
To help you report the issue, please check the following link and simply follow the steps: https://faq.vestiairecollective.com/hc/en-gb/articles/360006794218-Buyer-I-want-to-return-an-item-that-doesn-t-match-its-description
We also encourage you to reach out to our team regarding this matter with your order number, and they will assist you.
Thank you for your cooperation.
Best regards,
The Vestiaire Collective team
The verification team are not good
The verification team are not good. I have purchased several items, that are not authentic after beeing verified by VC. Futhermore they dont stick to their on deadlines.
Overall many bad experiences with VC.
29 July 2026
Reply from Vestiaire Collective
Dear member,
Thank you for your feedback.
We understand that you have purchased several items from us, and we acknowledge your concerns regarding the authenticity of these items as well as the delivery timeframe.
After our review, we found that all the items you purchased are authentic, and there are no reported issues on our end suggesting that any item does not meet the brand's standards. Our team consists of trained experts who specialize in brand-specific identification and verification. They conduct their assessments with great care, following a strict set of guidelines to ensure each item’s authenticity. We want to assure you that maintaining authenticity is our top priority, and we have a firm policy against counterfeit items. When an item successfully passes inspection at our center, it means that our experts have thoroughly evaluated it against both brand and quality criteria.
Please know that the delivery date we provide is only an estimated timeline. The exact speed of delivery depends entirely on the carrier's operations and any unforeseen events that may occur during the shipment process. If you would like to receive your item sooner and if the direct shipping option is available at checkout, you can select it so that the item will be shipped directly from the seller to your address without passing through our hub for physical inspection. Once you purchase an item, you can contact the seller via chat and request her to ship the item as soon as possible; this way she will not wait 7 days before shipping.
We are here for any further questions or requests.
Best regards,
The Vestiaire Collective team
Found what I was looking for
I found an item that was sold out in very good quality
Constant notifications for order and shipment details ,
24 July 2026
Reply from Vestiaire Collective
Dear Koromvoki,
Thank you for taking the time to provide us with your feedback. ☺️ We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Cancelled sale and no information.
My sale was cancelled because the buyer had signaled a problem with my item. Apparently it didn’t correspond to my description and photos. It would be helpful to know in what way it differed. If I’m supposed to resell it, it would be useful to have more details.
28 July 2026
Reply from Vestiaire Collective
Dear member,
Thank you for your feedback.
We understand that the JUST CAMPAGNE Leather handbag, sold on July 13, 2026, was returned to you due to a conformity issue reported by the buyer. We apologize for the lack of information regarding the reason for this return.
After reviewing the situation, we found that the item was purchased with direct shipping and was sent directly to the buyer without passing through our hub. Once received, the buyer contacted us and reported that it had more defects than what was visible in the photos, including rusty hardware and wear on the side. Our team examined the evidence provided by the buyer and compared it with the listing description and photo before accepting the return of the item. Please note that when an item is returned due to a conformity issue with direct shipping, you still have 72 hours after delivery to contact us if its condition is not as it was when you shipped it. If there are no issues, you can create a new listing for the item with an updated description and pictures.
Please check the following link about our return policy: https://faq.vestiairecollective.com/hc/en-gb/articles/360004969178-Buyer-Vestiaire-Collective-s-Return-Policy
We remain available for any further questions or requests.
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Myrsini,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Great 👍👍👍👍👍
22 July 2026
Reply from Vestiaire Collective
Dear Alexandra,
Thank you for taking the time to provide us with your feedback.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
A great way to source a hard-to-find…
A great way to source a hard-to-find item at a fair price
29 July 2026
Reply from Vestiaire Collective
Dear Clive,
Thank you for taking the time to provide us with your feedback.
We wish you a wonderful day and sincerely hope to see you again soon!
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear member,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
As far as the online purchase all went…
As far as the online purchase all went fine. When I received the bag that was almost $900 it came thrown in a cardboard box that was hot and had moisture. The handbag had no dust bag, wrapping of any kind or tissue to protect it. I almost returned it because of this issue alone. When spending this kind of money I would expect it to be protected from elements. Honestly very disappointed.
29 July 2026
Reply from Vestiaire Collective
Dear Member,
Thank you for sharing your experience with your Fendi Mamma Baguette. We regret that it arrived in a heat and moisture-affected cardboard box, lacking a dust bag or protective wrapping, which doesn't meet our sellers’ care standards.
Sellers must securely package items with proper padding and include all components like dust bags to ensure they arrive as expected.
For more details, please click here: https://faq.vestiairecollective.com/hc/en-us/articles/37573857994129-Seller-Packaging-Your-Item
Upon checking here, we see that item was delivered on Monday, 7/20/2026, but this issue was reported after our 72-hour reporting period had ended. As a result, we cannot process a claim for this case. If you no longer want the item, we suggest relisting it to recover some costs.
For information on our return policy, please click here: https://faq.vestiairecollective.com/hc/en-us/articles/360004969178-Buyer-Vestiaire-Collective-s-Return-Policy
To prevent similar issues in the future, we recommend reporting any problems within 72 hours of receiving your purchase.
Thank you for understanding. We're here to help if you need assistance.
Best regards,
The Vestiaire Collective team
Havent received parcel
22 July 2026
Reply from Vestiaire Collective
Dear Mariam,
Thank you for bringing this matter to our attention. We are sorry to hear that you have not yet received your recent purchase of the Marni Pannier handbag.
Upon checking, we see that the carrier is currently having trouble completing the delivery of your order due to an unknown or incorrect address.
We would like to inform you that we have contacted you via email to request some additional information, which we can then share with the carrier to help ensure successful delivery of your handbag.
Thank you for your cooperation and understanding. We are available if you need further assistance.
Best regards,
The Vestiaire Collective team
Hi from Denmark
Hi. Ordering was easy, and I received my shoes without any issues. I used common sense and checked that the seller had successfully completed previous sales, which gave me extra confidence. The shoes were authenticated and carefully inspected, and although I paid a little extra for that service, it was well worth it considering the overall price. Overall, I had a great experience and would definitely buy here again.
25 July 2026
Reply from Vestiaire Collective
Dear Ivan,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
I have recently bought two counterfeit…
I have recently bought two counterfeit Tiffany bracelets from Vestiaire Collection. I am taking them to the small claims court to recover my losses. If you suspect that you have bought a counterfeit item from Vestiaire Collection you can apply to take them to small claims court to recover your losses.
29 July 2026
Unprompted review
Reply from Vestiaire Collective
Dear Lisa,
Thank you for your feedback about your Tiffany & Co Silver bracelet (ref. 65773430) and your Tiffany & Co Elsa Peretti silver bracelet (ref. 64396871). We understand your concerns regarding our assessment results.
At Vestiaire Collective, we focus on authenticity and ensure that all items listed are genuine through a digital verification process before publication.
For authenticated orders, items also undergo a physical inspection before dispatch to the buyer. If there are any doubts about an item's authenticity upon receipt, we can help facilitate its return for another physical inspection within five business days. A full refund will be issued if the item is found counterfeit; if authentic, it will be relisted in your account, although you may still request its return.
After receiving your items back, our experts thoroughly reviewed them based on this method: https://faq.vestiairecollective.com/hc/en-gb/articles/25922864974609-How-do-you-authenticate-an-item
They confirmed that both bracelets are authentic and meet Tiffany & Co's standards. They have been relisted under your account with new reference numbers, and you may request their return at any time as long as they haven't sold.
Since you've disputed the outcome for the Tiffany & Co silver bracelet (ref. 65773430), your case has been escalated to a senior team member for additional review. They will reach out to you via email soon.
We appreciate your understanding and remain available if you need further assistance.
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Mandi,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Audrey,
Thank you for your feedback.
We understand your concerns regarding the offer process, especially when buyers do not always finalize their accepted offers.
To clarify, the "Make an Offer" feature is designed to create a fair experience for both buyers and sellers. Therefore, offers must be at least 30% of the sale price.
Sellers can choose to accept or decline offers. Buyers also have the option to decide whether or not to purchase the item, even if their offer has been accepted by the seller. Please note that sellers can disable the "Make an Offer" feature in their listing section if they prefer not to receive offers.
We acknowledge that some buyers may not complete their transactions; however, many committed buyers follow through on their offers until finalizing their purchases. To assist sellers in this process, we send reminders to buyers encouraging them to complete their orders before the offer expires.
For more information, please visit the following link for sellers: https://faq.vestiairecollective.com/hc/en-gb/articles/360000809498-Seller-How-to-Use-the-Make-an-Offer-Feature
If you have any further questions or requests, we are here to help you.
Best regards,
The Vestiaire Collective Team
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