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Verve Mastercard® Reviews 

9,781
•
TrustScore 5 out of 5

4.8

Non-Bank Financial Service
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Review summary

Created with AI, based on recent reviews

Looking at 1,384 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their proficiency, kindness, and helpfulness, often noting their polite and understanding demeanor. The customer service is frequently highlighted as exceptional, with many people appreciating the quick response times and the efficient resolution of their concerns. Reviewers are particularly impressed with the overall service, finding it professional, patient, and effective in addressing their needs. However, some people mentioned issues with payment processes, such as unexpected fees, difficulties with online payments, or cards being declined despite on-time payments. A few other people also felt that customer service could be inconsistent, with some experiencing disconnections or unhelpful responses.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Service

Consumers find service to be positive, with many reviewers highlighting the professionalism, efficiency, and... See more

Payment

Customers had ambiguous experiences with payment, with some reporting positive interactions such as... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Clear and concise info, helped me make my payment while making sure to explain everything, even down to the same day transaction fee. Extremely proficient and fast customer server. Extremely nice staf... See more

Rated 5 out of 5 stars

I spoke to a customer service yesterday to advise that I never received the initial card....but when I called the 844 number...they activated the card...so I called Customer service to find out if th... See more

Rated 5 out of 5 stars

I tried to use my Credit Card and it was declined, when I called to fi d out why, the representative said, the card was not activated, she took care of it very quickly, answered some other questions a... See more

Rated 5 out of 5 stars

The customer rep that handled my call this morning was courteous and completed my payment. I usually make my payments with a customer service rep bc I had an identity theft issue years ago. Plus the p... See more

Company details

  1. Non-Bank Financial Service

About Verve Mastercard®

Information provided by various external sources

COVID-19 Important Update: We understand our customers may be experiencing concern and uncertainty around the COVID-19 virus. We are closely monitoring the situation and are committed to supporting our customers. We recommend that all customers use their online account access or mobile app to manage their account conveniently 24/7.

A highly rated financial services company, Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. The Verve Mastercard® comes with a host of features designed to help customers build or re-establish credit, including $0 Fraud Liability, a Free Monthly Credit Score, and a possible Credit Limit Increase after just 6 months.

Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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4.8

All reviews

(9,781)

1,337 reviews in the last 12 months

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Rated 5 out of 5 stars

The customer rep that handled my call…

The customer rep that handled my call this morning was courteous and completed my payment. I usually make my payments with a customer service rep bc I had an identity theft issue years ago. Plus the payment is faster. Maybe the service fee can be waived due to the identity theft concerns in the past

28 May 2026
Rated 1 out of 5 stars

I’ve called customer service multiple…

I’ve called customer service multiple times and they’ve hung up on me. Been trying to tell them that there’s been fraudulent charges to my account. I’ve paid my bill. I can’t use my card-$18 when I just paid the card and there’s been charges to my account from Amazon and some other places in Seattle Washington

28 May 2026

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