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Revel Card Reviews 284

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TrustScore 3.5 out of 5

3.6

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers appreciate the staff, describing them as kind, helpful, and knowledgeable, often going above and beyond to assist. People generally find the service to be good, with many expressing gratitude for the company's support during difficult times and for offering credit opportunities. However, there is significant disagreement regarding payments and customer service. Some people experienced issues with payments not processing correctly or taking a long time, leading to frustration and unexpected charges. Additionally, some reviewers were not happy with customer service, citing inconsistent information from representatives, long hold times, and difficulties resolving concerns. The product itself also receives mixed feedback, with some finding the card unreliable or experiencing unexpected declines.

What people talk about most

Payment

Users describe ambiguous interactions with payment. Many reviewers report issues such as hidden charges,... See more

Customer service

Customers consistently note ambiguous experiences with customer service. While many reviewers praise the... See more

Staff

Reviewers mention positive feedback about staff. Many customers praise the professionalism, kindness, and... See more

Product

Customers had ambiguous experiences with the product. Some reviewers expressed strong dissatisfaction,... See more

Service

Reviewers highlight ambiguous aspects of service. Some customers report positive experiences, noting good... See more

Based on these reviews

Rated 3 out of 5 stars

it got confusing at first. my bill. I would make a payment and it said I didn't so I send in more money and then it said I was late none of this was on me. but as of now y'all have been doing great. s... See more

Company replied

Rated 4 out of 5 stars

Easy to very convenient and when you call the agent are very nice to answer your questions that's All I know

Rated 4 out of 5 stars

There is good atenttion , people is very kind, good service and guide. They answer questions and solve.

Company replied

Rated 4 out of 5 stars

Very good customer service, Work with all clients to resolve issues, Quick response.

Company replied

Company details

Written by the company

A highly rated financial services company, Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. The Revel Mastercard®, issued by The Bank of Missouri, comes with a host of features designed to help customers build or re-establish credit, including $0 Fraud Liability, a Free Monthly Credit Score, and a possible Credit Limit Increase after just 6 months.

Contact info

3.6

Average

TrustScore 3.5 out of 5

284 reviews

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Rated 1 out of 5 stars

I wish I could give 0 stars

I wish I could give 0 stars
This scumbag company charged us $15 per month to have the account open and then they hit us with $125 annual fee, which when I closed the account their rep told us they will refund and they never did. Stay away from these people.

16 April 2026
Unprompted review
Rated 1 out of 5 stars

Be careful

Did not know I could not use my card at the pump for gas. Caused a big inconvenience for me and my family. Don't like the service already especially when I have to pay a yearly fee

31 March 2026

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