Verizon Connect Reviews 881

Our Verizon Account Manager, Mark Roguel was a huge help. He was patient, persistent and thorough.

Horrible company I’ve been trying to cancel service for 4 months and can get intouch with anyone.

They didn’t help with the set up of service , they are a complete scam

Worst customer experience I have ever had. I Can't even list the amount of issues that came up dealing with Verizon Connect. From rollout issues and not providing the correct equipment, to technical issues, to multiple tech visits with no call no show or an inability to get the equipment working resulting in multiple returns, VZC not talking to their techs, The Techs unable to talk to VZC, no one knowing what they are doing, being bounced around multiple departments with no one department knowing what the other is doing resulting in you having to repeat yourself over and over again, customer requests resulting in no response, asks for a supervisor going ignored, Multiple account managers changing frequently and unable to help, extremely frustrating experience. It would appear they have high employee churn rates due to the amount of times my account manager was changed in a short window of time. this was supposed to help save my company money and help streamline our fleet management, I spent more time trying to get the system to work only to be left with many vehicles not reporting correctly and many many hours of my time and company resources wasted. this experience was a bad dream like the movie ground hog day. Then they will call me on repeat while I am trying to run a business and list Me as not responsive. Contract has no Trial period and is in effect day 1, even if they cant install and cant get it to work. extremely high termination fees. I wouldn't just walk away from VZC, I would run. I gave them as many chances as possible. The moment I can switch to a different company will be doing so.

Frank O is definitely a man with integrity. Very helpful in every area he could and always followed through.

we are in a food transport company and have added verizon connect reveal to meet the requirement for customers that require tracking of trailers. verizon does have a good desktop that shows routes and time of each trailer, however we have had nothing but trouble with their asset trackers working for a reliable time. they consistently stop reporting in. we have only 14 trailers currently on this system for about 2 years now, and we replace an asset tracker about every 20 days, which works out to about a 15 percent failure per month. and i have the support case numbers to prove it. tech support does answer and will trouble shoot unit, the will send a new one which then has to be installed when trailer is back to shop. The time for trouble shooting. plus shipping plus install schedule, trailer is down for 1 to 2 weeks, before tracking works again. Good luck tring to get the account rep to call you to discuss problem, website says 24 hours, it has been days, last attempt started on 7/24/25 finally a generic email on 7/30/25. over the last 2 years have changed out every tracker at least once.

well it is now 9/5/2025 and our supposed success manager still won't talk with us. had a support case to try and cancel this contact which was case number 09757893 which was opened on 08052025. instead of contacting us to cancel they just closed the case. if you sign a contact with these people be prepared if you wish to cancel it, they will just ignore you.

There are better options out there that don't try and keep you locked into long term 36-month contracts and horrible customer service. There is no flexibility to a changing fleet. Every time a device is added they make you sign an additional 36 months on that device. If you downsize you will be paying out the remainder of that 36. I'm not sure about you but we don't add trucks and downsize when its convenient for our GPS system contracts.

We have been using Verizon Connect Reveal for over a year now, and our experience has been nothing short of frustrating and disappointing. What was sold to us as a professional fleet management and tachograph solution has proven to be a source of constant issues and terrible service.

For several months, we have been facing ongoing problems with the tachographs in our fleet. This is not an isolated incident involving a single vehicle – it now affects six of our trucks, where driver cards are not functioning correctly. As a result, critical data is not being recorded, putting our operations and regulatory compliance at risk.

Despite reporting the issue multiple times through Verizon’s official support portal, nothing has been resolved. Every time, we’re passed from one department to another, with no one taking ownership or providing a clear solution. Cases are repeatedly created, yet no follow-up, no appointments, and certainly no resolution. It's a cycle of delay and deflection.

To make matters worse, their support is often unreachable – even for urgent issues. Long hold times, no response to callbacks, and generally poor communication are the norm. For a company operating in the transport and logistics sector, where reliability and response time are crucial, this is completely unacceptable.

After months of back-and-forth with no progress, we’ve terminated all of our contracts with Verizon, except for a few that are still running. As soon as those are done, we’re out – for good.

We strongly advise others to steer clear of Verizon Connect Reveal. They are unreliable, unresponsive, and provide subpar service. This is not a company you can trust to support your business.

Never again, Verizon.

Slechte service, onopgeloste problemen en onbereikbare support – absoluut geen aanrader!

Wij maken inmiddels al meer dan een jaar gebruik van de diensten van Verizon Connect Reveal, maar onze ervaring is ronduit teleurstellend. Wat als een professionele oplossing werd gepresenteerd voor fleetmanagement en tachograaf-integratie, blijkt in de praktijk een opeenstapeling van frustraties en slechte service te zijn.

Al maandenlang ervaren wij structurele problemen met de tachografen in onze vrachtwagens. Dit betreft niet één voertuig, maar inmiddels zes vrachtwagens waarvan de bestuurderskaarten simpelweg niet werken. Hierdoor wordt cruciale data niet geregistreerd, wat grote gevolgen heeft voor onze dagelijkse bedrijfsvoering en naleving van wetgeving.

Ondanks herhaaldelijk melden van deze problemen via het officiële portaal van Verizon, worden we telkens van het kastje naar de muur gestuurd. Supportmedewerkers geven wisselende en vaak tegenstrijdige antwoorden, zonder enige concrete oplossing. Iedere keer wordt er weer een nieuwe case aangemaakt, maar niemand lijkt de verantwoordelijkheid te nemen of ook maar enige urgentie te tonen.

Wat het nog erger maakt: Verizon is regelmatig slecht bereikbaar, zelfs bij urgente kwesties. De wachttijden zijn lang, terugbelverzoeken worden niet nagekomen en duidelijke communicatie ontbreekt volledig. Voor een bedrijf dat zich richt op transport en logistiek – sectoren waar tijd en betrouwbaarheid essentieel zijn – is dit simpelweg onacceptabel.

Na maanden van aanhoudende problemen en nul vooruitgang, hebben wij besloten om al onze contracten op te zeggen. Slechts een klein aantal lopen nog, maar zodra deze beëindigd zijn, nemen wij definitief afscheid van Verizon. Wij raden dit bedrijf dan ook ten zeerste af aan andere bedrijven die op zoek zijn naar een betrouwbare fleetmanagementoplossing.

Verizon Connect Reveal heeft ons vertrouwen volledig verloren. Dit is geen partner waar je op kunt bouwen.

Nooit meer Verizon.

If there was option for negative reviews I would leave one. Customer service is terrible. No one helps and make you wait for hours or even days. Absolutely unacceptable.
They came to install and left without any instruction. There is nothing online. No directions in the packaging (that I had to pull out of the garbage). They leave you in the dark like your supposed to know how to use everything

The customer service that Jessica Wingenroth provides is the best! Always happy and friendly.

Timely. Addressed needs. Answered questions. Responded quickly

Great customer service

Alex Swenson was our account rep for the past couple of years and couldn’t ask for a better experience. Today, I found out he’s no longer our rep, yet he still answered my phone call and was able to resolve the issue quickly. Highly recommend!

We was promised a start of the art tracker with AI Cameras which would give true instant access video access to our fleet. On a fleet of 12 vehicles I’ve only ever had 10 working correctly on the best day and half on the worst. We have just been involved in a major accident and the cameras have not been working and on request told hadn’t been active for 4 months and only been fitted 6 month and told tough it’s a me problem. Save your money and avoid these cowboys

Lucas was friendly, knowledgable and provided some added value to our call.

You sign up to a contract then when your trackers everytime you need them are not being accurate you have to ring them. After a a year and a half of trackers always not working they offer replacements for another team to ring and question why. Then you say we want to cancel our trackers as they always dont work and they say you need to pay full 3year payment to cancel so you would be better staying with there poor service rather than cancel and get nothing. Stay clear these are crooks!

Lucas, our business representative, is knowledgeable, helpful, and all around a good person to work with. Every time we email, call or text him he is quick to respond and/or inform me when he will be able to get back to us to handle any issue we have. I would recommend Lucas to everyone; very happy he is our account representative and hope he remains ours.

Great response

Anthony helped explain everything I needed understanding on!