We had such a great experience with Harry while choosing a travel system for our upcoming baby. He was incredibly knowledgeable, patient, and took the time to understand exactly what we needed, ra... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
After visiting Bambinos and beyond at Burton on Trent, we was greeted by very friendly staff and after originally coming for a egg set, Harry at Venicci demonstrated the upline 3 model and it suited... See more
I cannot fault the customer service and Venicci. I adore my pram and have had no issues with it but had a minor issue with the changing bag that came with it. They responded to my email quickly and so... See more
Company replied
Cosmo car seat caused injury to my newborns feet. Customer service could be improved but once they realised I wasn’t giving In After a few back and forth emails and arguing my point and situation... See more
Company replied
Company details
Written by the company
- Simply Stylish -
Contact info
Unit 7 Brookfields Way, S63 5DL, Rotherham, United Kingdom
- service@venicci.co.uk
- venicci.co.uk
4.8
Excellent
712 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Harry was incredible
Harry was incredible. He was knowledgable and hands on, showing us exactly how everything worked which was so important as a first time mum. The products are so versatile and easy to use
27 March 2026
Unprompted review
Reply from Venicci
Thank you so much for your review, it is appreciated.
We're delighted you have chosen Venicci and Harry was able to help you choose the right pushchair for you and your little one.
Thanks, Team Venicci
I was bought the upline SE in lava in…
I was bought the upline SE in lava in 2024. Absolutely loved the pram. Unfortunately within 6 months of using it the coating on the frame and seat started to chip and crack. I contacted Venicci who arranged collection for it to be repaired and delivered back to me. This took about 4 days in total. Unfortunately the same things has happened again but worse this time. Again I’ve contacted them and within 12 hours they had responded (I emailed after 8pm and had a response the next morning) asking a few questions and have offered me a brand new travel system! The travel system is due to be delivered the next day and again they have arranged for collection of my old pram. Can not fault the customer service team and the service they have provided me with. Thank you
25 March 2026
Unprompted review
Reply from Venicci
Thank you for your review. We appreciate that it after having an issue.
We pride ourselves on great products, but also great after sales and service when things go wrong to resolve the quickly so appreciate you sharing this.
Regards, Team Venicci
5* service
Dealt with Sacha Bennington. Was extremely fast and great service. Got the help I needed for a replacement clip.
5* would recommend
23 March 2026
Unprompted review
Dealt with Tristan
Dealt with Tristan, I had a problem with my chassis, they came and collected it & sent me a loan on saturday, got it returned to me on Tuesday fully fixed! Brillant customer service
18 March 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted we have been able to help you continue using your Venicci pushchair.
Thanks, Team Venicci
Outstanding service from Sacha at…
Outstanding service from Sacha at Venice.Very prompt and detailed responses to our email enquiries and first class handling with the dispatch of our order when placed.Many thanks Sacha.
6 March 2026
Unprompted review
Reply from Venicci
Thank you so much for your review.
Thanks, Team Venicci
Helpful Harry
My wife and I are expecting our first child in August and what pram to choose felt so overwhelming! Fortunately we ran into Harry, who was able to show us the Upline2 and its functionalities (as well as how to put it up and down!) and the product is so easy to use and handles amazingly.
15 March 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted Harry was able to help you make the right choice for yourselves. I'm sure you will not be disappointed with the Upline 2. We may be a little biased but it is great!
All the best, Team Venicci
Fantastic customer service!
Absolutely love my Venicci pram for my newborn. I had issues with my carrycot and got in touch with Venicci to see if I could purchase a new one, Sacha was super friendly and a great help. She managed to sort me a new carrycot, free of charge, without any hassle at all. Very happy, thank you :)
11 March 2026
Unprompted review
Reply from Venicci
Thank you so much for your review. We're delighted we have been able to help you continue using your Venicci pushchair.
Thanks, Team Venicci
I purchased the Venicci Upline 2 in…
I purchased the Venicci Upline 2 in Stone Beige in June of last year, i absolutley adore my travel system and all its accessories. There isn’t anything would change about it. I also get so many compliments on it. Recently one of the pram strap clips broke and I couldn’t find anywhere online to repurchase. I emailed Venicci for help and without hesitation or me asking they arranged for me to receive a replacement. I am so pleased as attaching the bag to the pram makes my life so much easier. Overall 10/10 for service and product.
10 March 2026
Unprompted review
Reply from Venicci
Hi Erin,
We're delighted you're happy with your product and the customer service. We hope you can now continue to use your Upline 2.
Regards, Team Venicci
Came to the baby show for the first…
Came to the baby show for the first time and Katie gave me an amazing customer service she gave me the best experience of purchasing a travel system and the beats advice will always recommend venicci. And will never forget this day within my pregnancy journey.
8 March 2026
Unprompted review
Reply from Venicci
Thank you so much for your review and the kind words towards our member of staff, we'll be sure to pass your feedback on.
Enjoy the rest of your pregnancy journey.
Regards, Team Venicci
We met Katie at the Venicci stand at…
We met Katie at the Venicci stand at the babyshow. She was absolutely amazing because she took her time to show us the features of the Claro 2. She helped us test the pushchairs and talked thoroughly through the travel system set. She is an absolute asset to the venicci brand. As a first time mother I am soo greatful for her customer service.
Thank you soo much.
8 March 2026
Unprompted review
Reply from Venicci
Thank you so much for your review and the kind words towards our member of staff, I'll be sure to pass your feedback on.
Regards, Team Venicci
We picked this over the Bugaboo
We dealt with James who was great. No pushy sales which I prefer. It was between the up line 2 and a Bugsboo fox 5 but this just seemed to work so much better and the price was a lot better too. Thanks to Gary too.
8 March 2026
Unprompted review
Reply from Venicci
Thank you so much for your review and the kind words towards both of our members of staff, we'll be sure to pass your feedback on.
We're pleased you chose us and are confident you wont be disappointed.
Regards, Team Venicci
Very good service 😊
Attended the baby show today at Excel & purchased my pram with the help of Harry & Gary. both very willing to help and showed us everything we needed to know.
8 March 2026
Unprompted review
Reply from Venicci
Thank you so much for your review and the kind words towards both of our members of staff, we'll be sure to pass your feedback on.
We're pleased you chose Venicci.
Regards, Team Venicci
Katie was super helpful
Katie was super helpful, honest and gave us great advice. She made our experience of buying a pram and car seat stress free and would definitely recommend !
8 March 2026
Unprompted review
Reply from Venicci
Thank you so much for your review and the kind words towards our member of staff, we'll be sure to pass your feedback on.
Thank you for choosing Venicci.
Regards, Team Venicci
Beautiful pram
Beautiful pram, bought the upline 2 in brownie. Gary took us through all the steps and was super helpful. Excited for the delivery
8 March 2026
Unprompted review
Reply from Venicci
Thank you so much for your review and the kind words towards our member of staff, we'll be sure to pass your feedback on.
Thank you for choosing Venicci. The Upline 2 Brownie is stunning.
Regards, Team Venicci
Thank you so much Katie and James for…
Thank you so much Katie and James for helping me find my perfect travel system! Such great advice, really listened to everything I had in mind.
Amazing service, so so happy and cannot wait to get it!!
Thank you
8 March 2026
Unprompted review
Reply from Venicci
Thank you so much for your review and the kind words towards our members of staff, I'll be sure to pass your feedback on.
We're thrilled you chose Venicci and are confident you'll enjoy using your pram for many years with your little one.
Regards, Team Venicci
Lovely Customer experience helped me…
Lovely Customer experience helped me picked out my dream pushchair great staff so friendly and helpful made the experience so much better thank you
8 March 2026
Unprompted review
Reply from Venicci
Thank you so much for your review and the kind words towards our members of staff, I'll be sure to pass your feedback on.
We're thrilled you chose Venicci and are confident you'll enjoy using your pram for many years with your little one.
Regards, Team Venicci
Very professional and helpful service…
Very professional and helpful service with Tomaz! Managed to get everything sorted and ordered as we wanted!
8 March 2026
Unprompted review
Reply from Venicci
Thank you so much for your review and for choosing Venicci.
Regards, Team Venicci
Met Harry today at The Baby Show
Met Harry today at The Baby Show. His demonstrations were fantastic, was in no rush, took his time to explain everything. Excellent product, great price and can't wait to get it delivered! Thank you.
8 March 2026
Unprompted review
Reply from Venicci
Thank you so much for your review and the kind words towards our member of staff, I'll be sure to pass your feedback on.
Thank you for choosing Venicci.
Regards, Team Venicci
Absolutely fantastic Experience
Absolutely fantastic Experience, great show stand @ The Baby Show 2026!
Purchased @ the show! Great deals.Cheers.
8 March 2026
Unprompted review
Reply from Venicci
Thank you so much for your review and for choosing Venicci.
Regards, Team Venicci
Wonderful experience
Wonderful experience, Harry was super helpful through all our questions.
8 March 2026
Unprompted review
Reply from Venicci
Thank you so much for your review and the kind words towards our member of staff, I'll be sure to pass your feedback on.
Thank you for choosing Venicci.
Regards, Team Venicci
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.