Venicci Reviews 

712
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We had such a great experience with Harry while choosing a travel system for our upcoming baby. He was incredibly knowledgeable, patient, and took the time to understand exactly what we needed, ra... See more

Rated 5 out of 5 stars

After visiting Bambinos and beyond at Burton on Trent, we was greeted by very friendly staff and after originally coming for a egg set, Harry at Venicci demonstrated the upline 3 model and it suited... See more

Rated 5 out of 5 stars

I cannot fault the customer service and Venicci. I adore my pram and have had no issues with it but had a minor issue with the changing bag that came with it. They responded to my email quickly and so... See more

Company replied

Rated 4 out of 5 stars

Cosmo car seat caused injury to my newborns feet. Customer service could be improved but once they realised I wasn’t giving In After a few back and forth emails and arguing my point and situation... See more

Company replied

Company details

Written by the company

- Simply Stylish -


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4.8

Excellent

TrustScore 5 out of 5

712 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(712)

261 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great demo of the pram we were after by…

Great demo of the pram we were after by Sacha, very helpful

18 April 2026
Unprompted review
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Reply from Venicci

Thank you so much for your review, it is appreciated.

We're delighted you have chosen Venicci and Sacha was helpful.

Thanks, Team Venicci

Rated 5 out of 5 stars

The best pram system

The best pram system, we tested loads of them but loved all the features of the Upline 2. We’ve had it 5 months now and it’s perfect for us, the suspension is amazing and does us on our walks. Would recommend a Venicci pram to everyone!!

18 April 2026
Unprompted review
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Reply from Venicci

That's great to hear. Thank you so much for taking the time to leave us a review.

Thanks, Team Venicci

Rated 5 out of 5 stars

Pram

Perfect pram

18 April 2026
Unprompted review
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Reply from Venicci

Thanks :-)

Rated 5 out of 5 stars

Kelly was brilliant

Kelly was brilliant, very helpful and gave us all the useful information. Would highly recommend

18 April 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you for your review, we appreciate the 5 stars you have left us.

We're delighted Kelly was able to help you make the right choice for you and your little one.

Thanks, Team Venicci

Rated 5 out of 5 stars

Gary was absolutely amazing

Gary was absolutely amazing, very helpful and knowledgeable! Had a great and very kind attitude and I didn’t feel pressured on my initial first look! We ended up purchasing the Upline 3 in sand and we are so happy. Thanks so much to Gary and the team who helped todsy.

18 April 2026
Unprompted review
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Reply from Venicci

Thank you so much for your review, it is appreciated.

We're delighted you have chosen Venicci and Gary was able to help you choose the right pushchair for you and your little one.

Thanks, Team Venicci

Rated 5 out of 5 stars

We went to the Baby and Toddler show…

We went to the Baby and Toddler show and Kelly at Venicci was a superstar. She was so patient and explained everything to us. As first time parents the show was pretty overwhelming and it was easy to get caught up in all the sales pitches.

We weren’t even intending on buying anything but she showed us everything we needed to know and the pram ticked all our boxes.

It’s our very first baby related purchase so thank you to Kelly for making it a pleasant experience!

17 April 2026
Unprompted review
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Reply from Venicci

Thank you for your review, we appreciate the 5 stars you have left us.

We're delighted Kelly was able to help you make the right choice for you and your little one. That's one of the big purchases out the way!

Thanks, Team Venicci

Rated 5 out of 5 stars

Amazing service from Courtney for…

Amazing service from Courtney for helping us pick out Venicci Upline 3 pram. She gave full demonstration and provided us with all the key details. Team were superb, really knowable. Didn’t feel rushed and didn’t feel like they were hitting us with their prearranged sales pitch like Silver Cross.

17 April 2026
Unprompted review
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Reply from Venicci

Thank you for your review, we appreciate the 5 stars you have left us.

Courtney hasn't been with us long so we're thrilled she was able to help you choose Venicci.

Thanks, Team Venicci

Rated 5 out of 5 stars

Great help and support from Sandra…

Great help and support from Sandra today.
Thanks for all your help !

17 April 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you for your review, we appreciate the 5 stars you have left us.

We're delighted Sandra was able to help you make the right choice for you and your little one.

Thanks, Team Venicci

Rated 5 out of 5 stars

Amazing service from Katie

Amazing service from Katie! Gave us so much useful information & so lovely to deal with!

17 April 2026
Unprompted review
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Reply from Venicci

Thank you for your review, we appreciate the 5 stars you have left us.

We're delighted Katie was able to help you make the right choice for you and your little one.

Thanks, Team Venicci

Rated 5 out of 5 stars

Had a lovely experience with Gary at Glasgow baby and toddler event

Had a lovely experience with Gary at the Glasgow baby and toddler event who helped me secure my Venicci pram. Very knowledgeable and professional

17 April 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review, it is appreciated.

We're delighted you have chosen Venicci and Gary was able to help you choose the right pushchair for you and your little one.

Thanks, Team Venicci

Rated 5 out of 5 stars

Upline 3 - great experience with Gary

Sorted my Upline 3 at the Glasgow Baby and Toddler Show. Served by Gary who was brilliant - so friendly and helpful. Immediately ordered after a great demonstration and advice.

17 April 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you so much for your review, it is appreciated.

We're delighted you have chosen Venicci and Gary was able to help you choose the right pushchair for you and your little one.

Thanks, Team Venicci

Rated 5 out of 5 stars

Awesome company beyond helpful sending…

Awesome company beyond helpful sending out a new car seat after the last one was recalled, emailed on the Monday and the new one was dispatched the same day.

13 April 2026
Unprompted review
Venicci logo

Reply from Venicci

Hi,

Thanks for your review and feedback. We know that sometimes things go wrong, but are delighted that our customer service has resolved this for you very quickly to make it a positive experience.

Thanks, Team Venicci

Rated 5 out of 5 stars

Genuinely the best customer service ever!

Genuinely the best customer service I’ve received.

In a world where businesses seemingly don’t care, Venicci have really stood out.

We ordered a pram on the understanding there would be a travel stand brought out shortly for it. Transpired that this wasn’t the case so I reached out to discuss.

Sandra went over and above to resolve the issue for us. Nothing ever felt like an issue, she was so proactive and responsive. She has sorted for us to get a different model with a travel stand. They even collected the original pram personally and will be delivering the new one for us!

Both Sandra and Katie are a credit to the company.

We’re so used to companies being faceless and only bothered about getting the money off you. Venicci are the complete opposite, they genuinely do care about the customer. I’ve never received such good service before!

It would be lovely if other companies treated their customers in the same way!

10 April 2026
Unprompted review
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Reply from Venicci

Hi,

Thanks for your review and feedback. We know that sometimes things go wrong, but are delighted that Sandra and Katie helped to resolve this for you very quickly to make it a positive experience.

Thanks, Team Venicci

Rated 5 out of 5 stars

Great service today thankyou

Great service today thankyou! Would recommend vennici and will use again

31 March 2026
Unprompted review
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Reply from Venicci

Thank you for your review. We're delighted you had great service from the team.

Thanks, Team Venicci

Rated 5 out of 5 stars

Lightweight and versatile

Harry was very knowledgeable today when selling us the Tila bundle at Sanddown. It was an excellent demo and was passionate about the company he worked for but put no pressure on us to buy.
We didnt intend to buy but we felt we wouldnt find a better product or company out there that considered the design and materials so much for ease and usability.

29 March 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you for your review, we appreciate the time taken to leave us 5 stars.

We're pleased Harry was able to help you make the decision to choose Venicci. We know you and your little one will be delighted with it.

Thanks, Team Venicci

Rated 5 out of 5 stars

Grant was fantastic today at the baby…

Grant was fantastic today at the baby fair and made purchasing our pram so easy. We’re absolutely delighted with our choice. Overall, it was a really great experience!

28 March 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you for your review, we appreciate the time taken to leave us 5 stars.

We're pleased Grant was able to help you make the decision to choose Venicci. We know you and your little one will be delighted with it.

Thanks, Team Venicci

Rated 5 out of 5 stars

Grant was very helpful today helping us…

Grant was very helpful today helping us purchase our first buggy. We are delighted with our choice. Overall it was a great experience!

28 March 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you for your review, we appreciate the time taken to leave us 5 stars.

We're pleased Grant was able to help you make the decision to choose Venicci. We know you and your little one will be delighted with it.

Thanks, Team Venicci

Rated 5 out of 5 stars

Had a fantastic experience at the baby…

Had a fantastic experience at the baby fair. Grant was very informative and helpful. Good value for money.

28 March 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you for your review, we appreciate the time taken to leave us 5 stars.

We're pleased Grant was able to help you make the decision to choose Venicci. We know you and your little one will be delighted with it.

Thanks, Team Venicci

Rated 5 out of 5 stars

Baby show sandown racecourse

Met Harry at the baby show at sandown, he is very knowledgeable, answer all our questions & helped us choose our pram.

28 March 2026
Unprompted review
Venicci logo

Reply from Venicci

Thank you for your review, we appreciate the time taken to leave us 5 stars.

We're pleased Harry was able to help you make the decision to choose Venicci. We know you and your little one will be delighted with it.

Thanks, Team Venicci

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