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VehicleScoreReviews 

175
•
TrustScore 3 out of 5

2.9

Department of Motor Vehicles
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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the service to be very helpful and a necessary part of buying a car privately, providing valuable insights into a vehicle's history and potential issues. Reviewers appreciated that the service could save them from scams and headaches, offering a good understanding of what they were considering buying. The service is often described as easy to use, providing great details on vehicles at a reasonable price, with some even highlighting the quality of the free version. However, some people were dissatisfied with the pricing and payment structure, feeling that the cost was too high for the information provided, especially when compared to competitors. Many customers reported being misled by the product descriptions, particularly regarding the inclusion of service history in comprehensive reports, often requiring additional payments for information they expected to be included. There were also complaints about the accuracy of the reports, with some customers receiving incorrect information or finding the reports to be thin and unhelpful. A few other people also felt that the company's practices, such as flagging certain issues, were concerning, and experienced poor customer service when trying to resolve these issues.

What people talk about most

Product

Users describe ambiguous interactions with the product, with some finding it to be an amazing and... See more

Price

Customers express significant dissatisfaction with the pricing, often finding the cost disproportionate to... See more

Service

Reviewers highlight ambiguous aspects of service, with many expressing dissatisfaction over unexpected... See more

Payment

Reviewers express significant dissatisfaction with the payment process, often citing issues where reports... See more

Value for money

Consumers find value for money to be ambiguous, with many reviewers expressing dissatisfaction, stating that... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Great for checking MOT history and other info you can get for free but £12 per check with the big red badge telling you there’s bad history on your car. You can get an in-depth check done for much le... See more

Company replied

Rated 3 out of 5 stars

Not much extra information, that you can get for free,for the price of £12.99, I would have thought service information would have included and not at the end asking for extra money, would not use thi... See more

Rated 3 out of 5 stars

I PAID FOR A FULL COMPREHENSIVE REPORT BUT HALF WAY THROUGH READING FOUND i WOULD HAVE TO PAY AGAIN FOR A SERVICE REPORT. ( RIP OFF WOULD NOT USE AGAIN)

Rated 3 out of 5 stars

There was a red flag on the vehicle saying there were 7 owners since 2018, we have owned this vehicle since around 2009 and transferred ownership to a family member for 1 year before taking ownership... See more

Company details

  1. Department of Motor Vehicles

Written by the company

VehicleScore has been designed to help people with their vehicle buying decisions. Our unique algorithm will score vehicle's based on age, mileage, MOT history and more!

Contact info

2.9

Average

TrustScore 3 out of 5

175 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(175)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

Full report on a vehicle I was buying

Had a full report done on a car that I was buying and it was very nice to find out all the information about passed mot passes or fails and also the score of the car too so it made my offer fair price to the seller

28 January 2024
Unprompted review
Rated 5 out of 5 stars

Saved me losing £9500

Used this site to check a car I was going to buy and thank God I did. Vehicle score showed me a score out of 100 and used the MOT history and mileage to advise whether the car was worth it or not. Considering the car was up for £9500 and had a score of 218 I voted against purchasing. Thank you!

22 January 2024
Unprompted review

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