Iron City Motorcycles Reviews 54

TrustScore 3.5 out of 5

3.7

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See what reviewers are saying

Rated 5 out of 5 stars

I always check out Iron City Motorcycles first. I love the fact that you can select your bike and get the parts diagrams to be able to easily identify the part required with its part number - it makes... See more

Company replied

Rated 3 out of 5 stars

I ordered some Harley bars because the Iron City price was good. The order was open 2 weeks and changed to "awaiting parts from central" - so I think all good, I appreciate these things take time - Th... See more

Company replied

Rated 5 out of 5 stars

Thanks for the good service! Am on a project of harley davidson 1998 and you help me in parts so am very thankful. Regards to all the team from Cyprus Respect Bambos

Rated 1 out of 5 stars

I bought Harley parts from ironcitymotorcycles.EU thinking one of their warehouse was located in EU. The prices also are in euro. It's all misleading, in fact ..SURPRISE! when I received the material... See more

Company replied

Company details

  1. Motorcycle Dealer
  2. Auto Parts Store
  3. Car Accessories Store
  4. Harley-Davidson Dealer
  5. Motorcycle Shop
  6. Used Motorcycle Dealer

Written by the company

Here at Iron City Motorcycles, we power riders with the legendary line-ups from Harley-Davidson. Our dealership, Leeds Harley-Davidson, is Leeds number one Motorcycle dealer. With hundreds of new and used bikes in stock at our prestigious 15,000 square foot showroom near the city centre. We don't just stock Harley's, we also stock other used brands such as Royal Enfield, KTM, Triumph, Honda, Kawasaki and more. Our dealership serves Yorkshire and the North of England with motorcyle service, repair, MOT and more. Our highly trained Harley-Davidson technicians are at hand to provide you with the expert repair and knowledge your bike deserves. Looking for Harley-Davidson parts and merchandise - here at Iron City Motorcycles we are the largest Harley-Davidson parts site, with a wide range of Genuine Harley Parts available. Use our official HD parts finder or explore our collections to find the part you need - search via make or model or even part number if you what you need. Also instore and online we have available the latest ranges of Harley-Davidson clothing and accessories. Variety of styles and items ranging from custom dealer tees, Helmets, riding gear and much more. We're the dealership you can trust. Welcome to Iron City.


Contact info

3.7

Average

TrustScore 3.5 out of 5

54 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars
Iron City Motorcycles logo

Reply from Iron City Motorcycles

Hello James,
Thank you leaving us a 5 star review!

If you need any assistance with future orders please let us know.

Thank you,
Iron City Motorcycles

Rated 5 out of 5 stars

Smooth transaction

27 February 2026
Iron City Motorcycles logo

Reply from Iron City Motorcycles

Hello,
Thank you leaving us a fantastic review!

If you need any assistance with future orders please let us know.

Thank you,
Iron City Motorcycles

Rated 5 out of 5 stars

Great service and fast resource

Great service and fast resource

25 February 2026
Iron City Motorcycles logo

Reply from Iron City Motorcycles

Hello Alan,
Thank you for taking the time and leaving us a 5 star review!

If you need any assistance with future orders please let us know.

Thank you,
Iron City Motorcycles

Rated 5 out of 5 stars

I always check out Iron City…

I always check out Iron City Motorcycles first. I love the fact that you can select your bike and get the parts diagrams to be able to easily identify the part required with its part number - it makes ordering parts so much easier. Prices are always very competitive. The service is excellent. Top Company.

3 March 2026
Unprompted review
Iron City Motorcycles logo

Reply from Iron City Motorcycles

Hello Nigel,
Thank you for taking the time and leaving us such a constructive 5 star review.

If you need any assistance with future orders please let us know.

Thank you,
Iron City Motorcycles

Rated 5 out of 5 stars

Parts arrived today,thanks.

Parts arrived today,thanks.
Mark.

25 February 2026
Iron City Motorcycles logo

Reply from Iron City Motorcycles

Hello Mark,
Thank you for leaving us a 5 star review.

If you need any assistance with future orders please let us know.

Thank you,
Iron City Motorcycles

Rated 5 out of 5 stars

Excellent communication on the status…

Excellent communication on the status of my order!

27 February 2026
Iron City Motorcycles logo

Reply from Iron City Motorcycles

Hello Rob,
Thank you for taking the time to leave us a 5 star review.

If you need any assistance with future orders please let us know.

Thank you,
Iron City Motorcycles

Rated 4 out of 5 stars

I have bought a few bits online now

I have bought a few bits online now, prices are good, notification is good, and I would recommend them.
The only reason it's not 5 stars is that you can't tell if item is in stock, if its not then it could be a week longer.

27 February 2026
Iron City Motorcycles logo

Reply from Iron City Motorcycles

Hello Mirchell,
Thank you for taking the time to leave a 4 star review, your feedback has been noted and passed onto our team.

If you need any assistance with future orders please let us know.

Thank you,
Iron City Motorcycles

Rated 5 out of 5 stars

Quick delivery and correct

Quick delivery and correct

25 February 2026
Iron City Motorcycles logo

Reply from Iron City Motorcycles

Hello Jeff,
Thank you for leaving us a fantastic 5 star review.

If you need any assistance with future orders please let us know.

Thank you,
Iron City Motorcycles

Rated 5 out of 5 stars

Well done Iron City

They actually got my order delivered this time after an unexpected clerical error and the staff I dealt with over the phone were outstanding

25 February 2026
Iron City Motorcycles logo

Reply from Iron City Motorcycles

Hello Alan,
Thank you for taking the time to leave us a 5 star review.

If you need any assistance with future orders please let us know.

Thank you,
Iron City Motorcycles

Rated 5 out of 5 stars

Great service

Great service

25 February 2026
Iron City Motorcycles logo

Reply from Iron City Motorcycles

Hello Stefan,
Thank you for leaving us a 5 star review.

If you need any assistance with future orders please let us know.

Thank you,
Iron City Motorcycles

Rated 3 out of 5 stars

Great guys to deal, disappointing delivery

Great guys to deal with. But the delivery really was disappointing this time. Over 5 weeks from ordering only to find out that it was sat on the shelf at the depot !

25 February 2026
Iron City Motorcycles logo

Reply from Iron City Motorcycles

Hello Phil,
Thank you for leaving a review, your feedback is essential for us to continue to improve our service.

We can only apologise about this processing error, your feedback has been passed onto the team to actively address the issues encountered.

We would love the opportunity to turn this review around, please contact marketing@opusmotorgroup.co.uk if you wish to discuss this further.

Thank you,
Iron City Motorcycles

Rated 5 out of 5 stars

I'm a new rider having bought a Harley

I'm a new rider having bought a Harley, I called to ask about coming to be measured and try some helmets on,Katie was absolutely amazing, she talked me through everything, she's a lovely person and a great asset to the company..many thanks..pete

21 February 2026
Unprompted review
Iron City Motorcycles logo

Reply from Iron City Motorcycles

Hello Peter,
Thank you for taking the time to leave us a 5 review.

We will let Katie know how much you enjoyed your experience.

Thank you,
Iron City Motorcycles

Rated 1 out of 5 stars

Joke company

Joke company. Placed an order on-line showing item in stock. Didn't get it. Tried to cancel it by phone where I was redirected to the website to cancel it. There is no option to cancel it. Rang again and a guy told me he couldn't do anything as the website is nothing to do with them! Eventually cancelled the order by email. After 3 weeks, no apolgy, no communication, nothing. I ordered the parts off another harley Dealer and got them next day. I told them I had been messed about by another dealer and he said 'let me guess, Iron City?'.

In response. The item was shown as in stock. I bought it because it was in stock. Your 2-15 working days is bs. It's 7-10 days. Check your own website.

13 February 2026
Unprompted review
Iron City Motorcycles logo

Reply from Iron City Motorcycles

Hello Peter,
Thank you for leaving a review, your feedback is essential for us to continue to improve our service.

We want to take the time to provide further clarity on your recent order. The item purchased was listed as "order", as stated on the website order items need to be brought in from the manufacturer, this can be anywhere between 2-15 working days (if not on backorder). Your order was still within this time frame we estimated in your confirmation email (ending 17/2/26). This information can be found on all product pages, and the estimated time frame for orders is labelled firstly on our shipping policy and the confirmation email.

In the confirmation email sent to you on the 27/02/26, a link to our custom tracker system is included. On here you are able to see daily updates about your order and raise tickets in relation to returns, cancellations and so on. This link is also visible in our contact us page on the website.

When you called the dealership and spoke to our instore parts department, they will have instructed you to raise your query to the email address below or go on the tracker and raise it via there. This avenue is the quickest way to receive a resolution to any issues regarding an order. We can see you received a reply from your query within 15 minutes explaining what we have set out here.

Shipping policy: https://shop.ironcitymotorcycles.co.uk/policies/shipping-policy

Contact us: https://shop.ironcitymotorcycles.co.uk/pages/contact-us

Update to correct inaccuracies stated in updated review [13/02/26]:
The following is the link to the item on the website which was ordered, which you can see is listed as "order". Also we do not state anywhere that it takes 7-10 days, if this is listed on a different site or you have the evidence for this please let us know so we can investigate further.
See here: https://shop.ironcitymotorcycles.co.uk/products/harley-davidson-3109-screw-7-16-14-x-2-5-8-hex-cap-w-washer-lock-patch

I hope this makes everything clear for you.

Please get in touch at marketing@opusmotorgroup.co.uk if you wish to discuss this further.

Thank you,
Iron City Motorcycles

Rated 4 out of 5 stars

Good service

Good service, but parts took a long time to arrive.

29 January 2026
Iron City Motorcycles logo

Reply from Iron City Motorcycles

Hello Paul,
Thank you for taking the time to leave us a 4 review.

We appreciate the constructive feedback in relation to the delay in regards to your order, feedback like this is essential for us to continue to improve our service.

If you need any assistance with future orders please let us know.

Thank you,
Iron City Motorcycles

Rated 5 out of 5 stars

Great service as always ,

Great service as always ,

29 January 2026
Iron City Motorcycles logo

Reply from Iron City Motorcycles

Hello,
Thank you for the fantastic 5 star review.

If you need any assistance with future orders please let us know.

Thank you,
Iron City Motorcycles

Rated 5 out of 5 stars

Very friendly

Very friendly, calling me back after a missed call.

28 January 2026
Iron City Motorcycles logo

Reply from Iron City Motorcycles

Hello,
Thank you for this fantastic review.

If you need any assistance with future orders please let us know.

Thank you,
Iron City Motorcycles

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