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VehicleScoreReviews 

175
•
TrustScore 3 out of 5

2.9

Department of Motor Vehicles
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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the service to be very helpful and a necessary part of buying a car privately, providing valuable insights into a vehicle's history and potential issues. Reviewers appreciated that the service could save them from scams and headaches, offering a good understanding of what they were considering buying. The service is often described as easy to use, providing great details on vehicles at a reasonable price, with some even highlighting the quality of the free version. However, some people were dissatisfied with the pricing and payment structure, feeling that the cost was too high for the information provided, especially when compared to competitors. Many customers reported being misled by the product descriptions, particularly regarding the inclusion of service history in comprehensive reports, often requiring additional payments for information they expected to be included. There were also complaints about the accuracy of the reports, with some customers receiving incorrect information or finding the reports to be thin and unhelpful. A few other people also felt that the company's practices, such as flagging certain issues, were concerning, and experienced poor customer service when trying to resolve these issues.

What people talk about most

Product

Users describe ambiguous interactions with the product, with some finding it to be an amazing and... See more

Price

Customers express significant dissatisfaction with the pricing, often finding the cost disproportionate to... See more

Service

Reviewers highlight ambiguous aspects of service, with many expressing dissatisfaction over unexpected... See more

Payment

Reviewers express significant dissatisfaction with the payment process, often citing issues where reports... See more

Value for money

Consumers find value for money to be ambiguous, with many reviewers expressing dissatisfaction, stating that... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Great for checking MOT history and other info you can get for free but £12 per check with the big red badge telling you there’s bad history on your car. You can get an in-depth check done for much le... See more

Company replied

Rated 3 out of 5 stars

Not much extra information, that you can get for free,for the price of £12.99, I would have thought service information would have included and not at the end asking for extra money, would not use thi... See more

Rated 3 out of 5 stars

I PAID FOR A FULL COMPREHENSIVE REPORT BUT HALF WAY THROUGH READING FOUND i WOULD HAVE TO PAY AGAIN FOR A SERVICE REPORT. ( RIP OFF WOULD NOT USE AGAIN)

Rated 3 out of 5 stars

There was a red flag on the vehicle saying there were 7 owners since 2018, we have owned this vehicle since around 2009 and transferred ownership to a family member for 1 year before taking ownership... See more

Company details

  1. Department of Motor Vehicles

Written by the company

VehicleScore has been designed to help people with their vehicle buying decisions. Our unique algorithm will score vehicle's based on age, mileage, MOT history and more!

Contact info

2.9

Average

TrustScore 3 out of 5

175 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(175)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Just paid £11.97 to see what…

Just paid £11.97 to see what information I was missing ie any damage or photos or anything repairs , services etc …..

What did I get ….. absolute rubbish, nothing I didn’t know before .
I emailed them and got a reply within minutes… looks like some guy/girl are just waiting for another sucker to press buy .

I was told I couldn’t get the information anywhere else for free …

So if you want to pay £11.97 to see how many owners it has because you can’t get that for free lol or how many times the reg has been changed pay your hard earned money away to them ….

6 July 2024
Unprompted review
VehicleScore logo

Reply from VehicleScore

Hey,

Sorry to hear you were dissatisfied with your report. Usually, people are happy with a clean report, as it means their vehicle is not on finance, written-off etc. The data we provide in this report can not be found else where for free, hence why this is a paid service, as we have to pay for the data ourselves.

Happy to refund you if you can get in touch. Like you mentioned, we reply within minutes because we care about our customers. We're sorry that the car you searched did not happen to have any damage. Is this something you was hoping to see? If so get in touch and we can figure out what your expectations were, and why they may be different to what you was expecting.

Thanks for using VehicleScore

Rated 5 out of 5 stars

Nice easy and quick and not too costly…

Nice easy and quick and not too costly to check before buying really. The car I’m looking at did have a previous mot comment which I’ll check out before going ahead other than that a pretty good comprehensive check before sale - reassuring thank you.

3 July 2024
Unprompted review
Rated 1 out of 5 stars

Do not use this company is a fraud I…

Do not use this company is a fraud I bought a car which vehicle score said was free from accidents turned out car I bought is a write off. They claim they have a 10k guarantee supplied by Experian this also is false with confirmation from a Experian member of staff I’ve lost thousands emailed this comp of course they didn’t reply you have been warned do not use update I don’t know how to reply directly to you I have emails from your company with that reg so why would I lie?? I’ve checked my spam / junk no emails why is Experian saying they don’t deal with you? Who’s lying

4 April 2024
Unprompted review
VehicleScore logo

Reply from VehicleScore

Hey Daniel.

We have replied. Please be sure to check your junk/spam.

As for your enquiry you made, you purchased the report for CE06 HUG. There is no such report under that registration. We do offer a data guarantee through experian. However, as mentioned, for the reg above, now report has been purchased.

Nathan

Rated 5 out of 5 stars

Brilliant.. Best £10 ever soent

Brilliant. For £10 with discount fur full report it great value especially when putting out a fair amount of your own hard earned money. I used the code from SHIFTINGMETAL20 on YouTube. Thx Joe

22 April 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant! Was about to test drive a car, hopefully to buy, did a quick check through vehiclescore and found out it has an outstanding finance agreement, yet to conclude this situation, but I’am now pre-warned.

12 April 2024
Unprompted review

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