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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the product, noting visible improvements in their skin, such as reduced fine lines, tighter skin, and a more youthful appearance. People appreciate the ease of use and the quick response time from customer service when they have questions or issues. However, some people were dissatisfied with the product's quality, reporting that devices stopped working or malfunctioned, sometimes causing discomfort or adverse reactions. There are also mentions of customer service becoming unresponsive after initial contact, particularly when issues arise or returns are requested. Some customers also felt the product looked and felt cheap.

What people talk about most

Product

People report ambiguous experiences with the product. While some consumers are satisfied, noting improvements... See more

Quality

Customers had ambiguous experiences with quality. While some reviewers praise the product, noting that it is... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers report positive experiences,... See more

User experience

Users describe ambiguous interactions with the user experience. Some customers found the device easy to use,... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the promptness and helpfulness of... See more

Based on these reviews

Rated 4 out of 5 stars

I have been using the device for about 5 weeks. I feel like I’m noticing a subtle difference but the device doesn’t not consistently work. I am using it 3-4 times a week without fail and plan to give... See more

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Rated 4 out of 5 stars

I've recently started using Veautydot, and so far, I'm quite impressed! The products are intriguing, and I appreciate the thoughtful formulation. However, be prepared for longer shipping times, as m... See more

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Rated 4 out of 5 stars

I believe this product definitely works but you have to persist with it. I've started to notice some improvements after a month of regular use, i.e. 3 times a week, every week. I've been combining i... See more

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Rated 4 out of 5 stars

But they had a large sale and prbly more emails then staff could handle in a fast manner. I am grateful when I was given a response to my emails they were able to come to a resolution that was good fo... See more

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Rated 5 out of 5 stars

Thank you Veauty for the fact when I had an issue Veauty handled this very well making things really easy. Customer service was patient, understanding and friendly. Support means everything when a cus... See more

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Rated 5 out of 5 stars

I thought about buying this for a long time and finally took the plunge in December. I have been using it for about 4 weeks and can already see a difference in my skin, expecially in the area around m... See more

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Rated 5 out of 5 stars

The Veauty dot is a great little device I’ve had it a few months and only stop using it for a couple of weeks when I had Botox ( messaged on Insta got a replied explaining timescale so helpful ) I’m r... See more

Company replied

Rated 1 out of 5 stars

Product does not follow through with the promises. In order the unit with 2 additional heads. Three times a week and nothing. Even worse is they aren’t willing to provide information to return for ref... See more

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Rated 5 out of 5 stars

I have been using the Veauty Dot and the collagen masks since Oct last yearI am now really starting to notice a difference in my skin and how its improved. I have a short beard so have to navigat... See more

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Rated 5 out of 5 stars

The customer service is first rate. I had an issue with my Veauty Dot, and they were very helpful and responsive. I am very satisfied with both customer service and the Veauty Dot. I'm already seeing... See more

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Rated 1 out of 5 stars

I placed an order for one of their devices WEEKS ago. To date, it still hasn't shipped. I have contacted customer service MULTIPLE times requesting an update or refund and they have simply stopped res... See more

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Rated 5 out of 5 stars

I’ve been using my new Veauty Dot for a little over two weeks. I do see a noticeable difference in that my facial skin is tighter, my forehead lines are tighter and less pronounced. My focus is to dim... See more

Company replied

Rated 5 out of 5 stars

I received my Veauty Dot and it’s amazing. I use it every 2–3 days and I’ve already started noticing results within just 2–3 weeks. I highly recommend having it at home to maintain and enhance your na... See more

Company replied

Rated 5 out of 5 stars

This is an excellent product. With continued use you will definitely see results having a host of different Lazer home products including one that is over $6000. I could say that this one definitely w... See more

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Rated 5 out of 5 stars

I purchased your product and have been using it for a month or so now and am starting to see results already. Their customer service has reached out and is keeping in touch with how things are going a... See more

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Rated 5 out of 5 stars

At first I didn’t really think it was doing a lot, but I’d seen online that you need to give it some time to see results, so I stuck to it and god I’m glad I did. My eyes used to make me look much old... See more

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Rated 1 out of 5 stars

My partner was given a return address and we have now received the item back after nobody collected it from the drop off point. The product itself was £300 and it cost £30 to send it to Dubai. So she... See more

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Rated 5 out of 5 stars

I was hoping for the best but the device didn't work for me but the customer service was wondering. I had no issue with getting my questions answered or getting a refund Thank you helping me !

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Rated 1 out of 5 stars

Stay away from this company. I ordered this product thinking I was getting a great black Friday sale, but their deceptive advertising is such that the product is always on sale for one more day and al... See more

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Rated 1 out of 5 stars

Don't ever buy anything from this website. There is no way to return the item if you are unhappy with it. The only contact is hello@veautystore..... via email. They don't respond back to your email... See more

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Rated 1 out of 5 stars

You should be ashamed of yourselves calling every customer you have a liar when there are issues and making it up as to your returns policy as you go. I was going to purchase your item but after seein... See more

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Rated 1 out of 5 stars

On my first treatment using the Veauty dot malfunctioned. When I placed the device on my face there was an electric spark noise and a burning sensation. The site blistered and has left a burn mark on... See more

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Rated 1 out of 5 stars

Reading your replies, you clearly have zero concept of accountability for the cheap products you sell and for the customers you dupe. Your behaviour is abhorrent and all the good reviews are fake, bec... See more

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Rated 1 out of 5 stars

I STILL haven’t received my device. I ordered it on October 14th and it is November 16th today. It started to be shipped out then they returned it to the facility. They have assured me that it is comi... See more

Company replied

Rated 5 out of 5 stars

Very impressed with the quality of the Veuty Dot device and the research that went into its development. Excellent presentation box with highly detailed instruction booklet. Superb. I have been usin... See more

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Rated 1 out of 5 stars

Please be aware this ships from CHINA. Nowhere on their website states this, only USA and UAE. So tired of companies not being transparent. $193.00 is a lot to pay for junk made in China. Oh, and you... See more

Company replied

Rated 5 out of 5 stars

Great product, actually I was beyond impressed by the packaging and how well the veauty dot preformed!! I already noticed a difference in just two uses and customer service is amazing! So kind

Company replied

Rated 5 out of 5 stars

This works! Be consistent and take before and after photos. I use this in conjunction with my red light face and neck masks and have had great results. Highly recommended. Great communication from the... See more

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Rated 5 out of 5 stars

My device stopped working after 2 weeks of use. Veauty’s customer service kindly replaced it and responded to all my concerns.

Company replied

Rated 5 out of 5 stars

I definitely fat fingered it and accidentally made a purchase and they literally had the matter rectified within a couple of hours.. Such amazing response in such a fast time period means the world to... See more

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Rated 5 out of 5 stars

I’ve had the veauty device now for 3 months and I’ve been waiting to leave a review. In the first week, I honestly saw no change. About 3 weeks in I looked in the mirror and noticed my eyes looked a l... See more

Company replied

Rated 5 out of 5 stars

We had a misunderstanding regarding a return and happily this company is more than willing to communicate and work with you to in resolving any issues that might occur. They don't sell you something... See more

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Rated 5 out of 5 stars

I’m shocked by all the negative reviews. I feel like so many are just looking for handouts by leaving bad reviews. If you don’t clean it or have serious bacteria on your skin, you can’t blame that on... See more

Company replied

Rated 5 out of 5 stars

I have been using my Veauty for about 3 weeks now. I can definitely tell a difference! Skin is plumper, eye bags are tighter and lighter. There is a learning curve, and it takes patience to do your wh... See more

Company replied

Rated 5 out of 5 stars

The best customer service I've ever had, I had an issue with an order and they were on top of it right away. I even got a partial refund for the issue. They are very kind, patience and professional!

Company replied

Rated 5 out of 5 stars

I have been using my Veauty dot for a couple of weeks, it is easy to use and pain-free. I am starting to see results. My lines don't seem as deep. I am looking forward to upping the intensity and see... See more

Company replied

Rated 5 out of 5 stars

I use the Veauty Dot several times per week and I love it! I have seen great improvement in my skin, especially around my eyes. AND customer service is outstanding! Thank you Veauty❤️

Company replied

Rated 5 out of 5 stars

I’ve never encountered such an incredible customer service. They are the most helpful people. Thank you so much for your service. Lila, Seattle,WA

Company replied

Rated 5 out of 5 stars

I have had an amazing experience with the Veauty customer service. They were so compassionate and kind. So helpful and understanding-I couldn’t have asked for anything more. They were also very... See more

Company replied

Rated 5 out of 5 stars

I love the Veauty Dot. I've only been using it for a couple of weeks but I can already see firmer skin in some areas. I will continue to use regularly and am looking forward to more great results

Company replied

Rated 5 out of 5 stars

I bought the dot and I absolutely love it. When I am sitting at home in front of the tv, I sit there with my dot and use it on my face and neck. My skin was starting to look saggy and I started using... See more

Company replied

Rated 4 out of 5 stars

My device wasn’t working. It took awhile but they gave me three quarters of my money back. I just decided to try it again. I had a different charger and it worked perfectly. I contacted them to pa... See more

Company replied

Rated 5 out of 5 stars

Great product, been using for 2 weeks and have noticed a difference. Had a slight query which was answered swiftly. A great customer experience..

Company replied

Rated 5 out of 5 stars

I used my Veauty dot for the first time and noticed my pores and fine lines looked less noticeable!!! I love it and can’t wait to see the results in a month ! Already recommending to my friends and cl... See more

Company replied

Rated 1 out of 5 stars

First item I received was faulty, after contacting them a replacement was sent. I asked should I return the faulty item and was told no so I disposed of it. After using the replacement item I came o... See more

Company replied


Company details

  1. Beauty Supply Store
  2. Beauty Product Supplier

Written by the company

A skincare company based on science, offering products to improve and restructure the skin from within.


Contact info

3.7

Average

TrustScore 3.5 out of 5

89 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

Reasonable customer support

Had an issue with charging and emailed them. Got a response next day with actual helpful advice. Didn't have to fight for help which was nice.

6 June 2025
Veautystore logo

Reply from Veautystore

We are so glad our team was able to assist you in a timely manner 😊

Rated 5 out of 5 stars

Excellent results

I’ve been using my new Veauty Dot for a little over two weeks. I do see a noticeable difference in that my facial skin is tighter, my forehead lines are tighter and less pronounced. My focus is to diminish the under eye bags and so far I do see a big difference.

2 June 2025
Unprompted review
Veautystore logo

Reply from Veautystore

Wow George we love hearing about your success with the Veauty Dot 😍 Thank you so much for taking the time to leave us a review on Trust Pilot also! 🙌🏼

Rated 5 out of 5 stars

Fantastic customer service

I've had a very positive experience with this company. Their customer service is fantastic, very quick to communicate and sorted out my problem straight away. I would definitely purchase from them again.

28 May 2025
Unprompted review
Veautystore logo

Reply from Veautystore

Wow we love to hear positive reviews about our customer service 🥰 Thank you so much for taking time to write about your experience!

Rated 1 out of 5 stars

Please be aware this ships from CHINA

Please be aware this ships from CHINA. Nowhere on their website states this, only USA and UAE. So tired of companies not being transparent. $193.00 is a lot to pay for junk made in China. Oh, and you may get stuck paying customs! All that for China made. Don’t waste your money. And when you complain they threaten legal action!!!! Incredible.

11 April 2025
Unprompted review
Veautystore logo

Reply from Veautystore

Hello Diane. Our device is manufactured in China as explained to you, along with most electronic devices. Our headquarters are in the UAE and USA. We make our devices using very high quality materials, as are many high end electronics produced in China. And we also pay the customs charge for our customers. We do not appreciate your attacking comments when we agreed immediately to refund your purchase once the order was returned to us.

Rated 1 out of 5 stars

Causes terrible skin problems

After the first use I noticed patches of red, raised and then itchy areas on my skin. I thought I was using it incorrectly. Having checked the instructions and waited for my skin to heal I used it again on Tuesday of this week. The same has happened and worse. There is now a rash which is lumpy, raised and sore as well as itchy all over my face. I even used a different moisturiser this time in case that is what was reacting the first time.

This product has not helped my skin but made it worse. I never have had a reaction like this to anything including creams etc.

10 April 2025
Unprompted review
Veautystore logo

Reply from Veautystore

Hello, we have spoken and believe we have already explained what has happened here. With some new users of fractional RF, you can get small thermal rashes. These are harmless and do disappear. They mainly appear after improper use and we advise all customers to follow the instructions carefully as this is a powerful device.

Show reviews in all languages. (89 reviews)

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