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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the product, noting visible improvements in their skin, such as reduced fine lines, tighter skin, and a more youthful appearance. People appreciate the ease of use and the quick response time from customer service when they have questions or issues. However, some people were dissatisfied with the product's quality, reporting that devices stopped working or malfunctioned, sometimes causing discomfort or adverse reactions. There are also mentions of customer service becoming unresponsive after initial contact, particularly when issues arise or returns are requested. Some customers also felt the product looked and felt cheap.

What people talk about most

Product

People report ambiguous experiences with the product. While some consumers are satisfied, noting improvements... See more

Quality

Customers had ambiguous experiences with quality. While some reviewers praise the product, noting that it is... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers report positive experiences,... See more

User experience

Users describe ambiguous interactions with the user experience. Some customers found the device easy to use,... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the promptness and helpfulness of... See more

Based on these reviews

Rated 4 out of 5 stars

I have been using the device for about 5 weeks. I feel like I’m noticing a subtle difference but the device doesn’t not consistently work. I am using it 3-4 times a week without fail and plan to give... See more

Company replied

Rated 4 out of 5 stars

I've recently started using Veautydot, and so far, I'm quite impressed! The products are intriguing, and I appreciate the thoughtful formulation. However, be prepared for longer shipping times, as m... See more

Company replied

Rated 4 out of 5 stars

I believe this product definitely works but you have to persist with it. I've started to notice some improvements after a month of regular use, i.e. 3 times a week, every week. I've been combining i... See more

Company replied

Rated 4 out of 5 stars

But they had a large sale and prbly more emails then staff could handle in a fast manner. I am grateful when I was given a response to my emails they were able to come to a resolution that was good fo... See more

Company replied

Rated 5 out of 5 stars

Thank you Veauty for the fact when I had an issue Veauty handled this very well making things really easy. Customer service was patient, understanding and friendly. Support means everything when a cus... See more

Company replied

Rated 5 out of 5 stars

I thought about buying this for a long time and finally took the plunge in December. I have been using it for about 4 weeks and can already see a difference in my skin, expecially in the area around m... See more

Company replied

Rated 5 out of 5 stars

The Veauty dot is a great little device I’ve had it a few months and only stop using it for a couple of weeks when I had Botox ( messaged on Insta got a replied explaining timescale so helpful ) I’m r... See more

Company replied

Rated 1 out of 5 stars

Product does not follow through with the promises. In order the unit with 2 additional heads. Three times a week and nothing. Even worse is they aren’t willing to provide information to return for ref... See more

Company replied

Rated 5 out of 5 stars

I have been using the Veauty Dot and the collagen masks since Oct last yearI am now really starting to notice a difference in my skin and how its improved. I have a short beard so have to navigat... See more

Company replied

Rated 5 out of 5 stars

The customer service is first rate. I had an issue with my Veauty Dot, and they were very helpful and responsive. I am very satisfied with both customer service and the Veauty Dot. I'm already seeing... See more

Company replied

Rated 1 out of 5 stars

I placed an order for one of their devices WEEKS ago. To date, it still hasn't shipped. I have contacted customer service MULTIPLE times requesting an update or refund and they have simply stopped res... See more

Company replied

Rated 5 out of 5 stars

I’ve been using my new Veauty Dot for a little over two weeks. I do see a noticeable difference in that my facial skin is tighter, my forehead lines are tighter and less pronounced. My focus is to dim... See more

Company replied

Rated 5 out of 5 stars

I received my Veauty Dot and it’s amazing. I use it every 2–3 days and I’ve already started noticing results within just 2–3 weeks. I highly recommend having it at home to maintain and enhance your na... See more

Company replied

Rated 5 out of 5 stars

This is an excellent product. With continued use you will definitely see results having a host of different Lazer home products including one that is over $6000. I could say that this one definitely w... See more

Company replied

Rated 5 out of 5 stars

I purchased your product and have been using it for a month or so now and am starting to see results already. Their customer service has reached out and is keeping in touch with how things are going a... See more

Company replied

Rated 5 out of 5 stars

At first I didn’t really think it was doing a lot, but I’d seen online that you need to give it some time to see results, so I stuck to it and god I’m glad I did. My eyes used to make me look much old... See more

Company replied

Rated 1 out of 5 stars

My partner was given a return address and we have now received the item back after nobody collected it from the drop off point. The product itself was £300 and it cost £30 to send it to Dubai. So she... See more

Company replied

Rated 5 out of 5 stars

I was hoping for the best but the device didn't work for me but the customer service was wondering. I had no issue with getting my questions answered or getting a refund Thank you helping me !

Company replied

Rated 1 out of 5 stars

Stay away from this company. I ordered this product thinking I was getting a great black Friday sale, but their deceptive advertising is such that the product is always on sale for one more day and al... See more

Company replied

Rated 1 out of 5 stars

Don't ever buy anything from this website. There is no way to return the item if you are unhappy with it. The only contact is hello@veautystore..... via email. They don't respond back to your email... See more

Company replied

Rated 1 out of 5 stars

You should be ashamed of yourselves calling every customer you have a liar when there are issues and making it up as to your returns policy as you go. I was going to purchase your item but after seein... See more

Company replied

Rated 1 out of 5 stars

On my first treatment using the Veauty dot malfunctioned. When I placed the device on my face there was an electric spark noise and a burning sensation. The site blistered and has left a burn mark on... See more

Company replied

Rated 1 out of 5 stars

Reading your replies, you clearly have zero concept of accountability for the cheap products you sell and for the customers you dupe. Your behaviour is abhorrent and all the good reviews are fake, bec... See more

Company replied

Rated 1 out of 5 stars

I STILL haven’t received my device. I ordered it on October 14th and it is November 16th today. It started to be shipped out then they returned it to the facility. They have assured me that it is comi... See more

Company replied

Rated 5 out of 5 stars

Very impressed with the quality of the Veuty Dot device and the research that went into its development. Excellent presentation box with highly detailed instruction booklet. Superb. I have been usin... See more

Company replied

Rated 1 out of 5 stars

Please be aware this ships from CHINA. Nowhere on their website states this, only USA and UAE. So tired of companies not being transparent. $193.00 is a lot to pay for junk made in China. Oh, and you... See more

Company replied

Rated 5 out of 5 stars

Great product, actually I was beyond impressed by the packaging and how well the veauty dot preformed!! I already noticed a difference in just two uses and customer service is amazing! So kind

Company replied

Rated 5 out of 5 stars

This works! Be consistent and take before and after photos. I use this in conjunction with my red light face and neck masks and have had great results. Highly recommended. Great communication from the... See more

Company replied

Rated 5 out of 5 stars

My device stopped working after 2 weeks of use. Veauty’s customer service kindly replaced it and responded to all my concerns.

Company replied

Rated 5 out of 5 stars

I definitely fat fingered it and accidentally made a purchase and they literally had the matter rectified within a couple of hours.. Such amazing response in such a fast time period means the world to... See more

Company replied

Rated 5 out of 5 stars

I’ve had the veauty device now for 3 months and I’ve been waiting to leave a review. In the first week, I honestly saw no change. About 3 weeks in I looked in the mirror and noticed my eyes looked a l... See more

Company replied

Rated 5 out of 5 stars

We had a misunderstanding regarding a return and happily this company is more than willing to communicate and work with you to in resolving any issues that might occur. They don't sell you something... See more

Company replied

Rated 5 out of 5 stars

I’m shocked by all the negative reviews. I feel like so many are just looking for handouts by leaving bad reviews. If you don’t clean it or have serious bacteria on your skin, you can’t blame that on... See more

Company replied

Rated 5 out of 5 stars

I have been using my Veauty for about 3 weeks now. I can definitely tell a difference! Skin is plumper, eye bags are tighter and lighter. There is a learning curve, and it takes patience to do your wh... See more

Company replied

Rated 5 out of 5 stars

The best customer service I've ever had, I had an issue with an order and they were on top of it right away. I even got a partial refund for the issue. They are very kind, patience and professional!

Company replied

Rated 5 out of 5 stars

I have been using my Veauty dot for a couple of weeks, it is easy to use and pain-free. I am starting to see results. My lines don't seem as deep. I am looking forward to upping the intensity and see... See more

Company replied

Rated 5 out of 5 stars

I use the Veauty Dot several times per week and I love it! I have seen great improvement in my skin, especially around my eyes. AND customer service is outstanding! Thank you Veauty❤️

Company replied

Rated 5 out of 5 stars

I’ve never encountered such an incredible customer service. They are the most helpful people. Thank you so much for your service. Lila, Seattle,WA

Company replied

Rated 5 out of 5 stars

I have had an amazing experience with the Veauty customer service. They were so compassionate and kind. So helpful and understanding-I couldn’t have asked for anything more. They were also very... See more

Company replied

Rated 5 out of 5 stars

I love the Veauty Dot. I've only been using it for a couple of weeks but I can already see firmer skin in some areas. I will continue to use regularly and am looking forward to more great results

Company replied

Rated 5 out of 5 stars

I bought the dot and I absolutely love it. When I am sitting at home in front of the tv, I sit there with my dot and use it on my face and neck. My skin was starting to look saggy and I started using... See more

Company replied

Rated 4 out of 5 stars

My device wasn’t working. It took awhile but they gave me three quarters of my money back. I just decided to try it again. I had a different charger and it worked perfectly. I contacted them to pa... See more

Company replied

Rated 5 out of 5 stars

Great product, been using for 2 weeks and have noticed a difference. Had a slight query which was answered swiftly. A great customer experience..

Company replied

Rated 5 out of 5 stars

I used my Veauty dot for the first time and noticed my pores and fine lines looked less noticeable!!! I love it and can’t wait to see the results in a month ! Already recommending to my friends and cl... See more

Company replied

Rated 1 out of 5 stars

First item I received was faulty, after contacting them a replacement was sent. I asked should I return the faulty item and was told no so I disposed of it. After using the replacement item I came o... See more

Company replied


Company details

  1. Beauty Supply Store
  2. Beauty Product Supplier

Written by the company

A skincare company based on science, offering products to improve and restructure the skin from within.


Contact info

3.7

Average

TrustScore 3.5 out of 5

89 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Device didn't work for me

I was hoping for the best but the device didn't work for me but the customer service was wondering. I had no issue with getting my questions answered or getting a refund
Thank you helping me !

17 March 2026
Unprompted review
Veautystore logo

Reply from Veautystore

Thank you so much for your honest review 😊 While our device was not for you, we appreciate you giving us a try!

Rated 5 out of 5 stars

Better than going to the clinic

I liked this product, definitely better than going to the clinic, and I like the fact they add the Aqualis activator for free

5 March 2026
Unprompted review
Veautystore logo

Reply from Veautystore

That is great to hear! And we are glad you enjoyed our offer. Thank you so much for taking the time to leave us a review 😊

Rated 5 out of 5 stars

I look great

I look great. For the next day!!!
So I’ll continue because if I keep at it I believe the good results will b permanent!!

12 March 2026
Unprompted review
Veautystore logo

Reply from Veautystore

Amazing to hear! Thank you so much for leaving a review and we cant wait for more results! 🥰

Rated 4 out of 5 stars

My representative was very polite

My representative was very polite. She tried to give me advice on how to get the device to work properly and we came out with a wonderful plan so that both the company and I were happy. I’m

10 March 2026
Unprompted review
Veautystore logo

Reply from Veautystore

This is so great to hear 🥰
Thank you so much for taking the time to write us a review!

Rated 1 out of 5 stars

If I could use zero stars I would

LAST UPDATE, but please see below updates:
The reason I purchased this device in the first place is because I was trying to help fix my skin after being diagnosed with CTCL, cutaneous T-Cell lyphoma. The damage to my skin from this rare cancer, was something I wanted to get rid of and forget the horror of this horrible disease. Instead, I inadvertently made it worse with this device!
If I could use zero stars I would. Steer clear of this company and product. I used it as instructed for about a little over a month, then last week it burned the hell out of my face and eyelids. As instructed, I turned it off for a few minutes, back on at the lowest setting, and it did it again! I look like a burn victim. I emailed them and they insinuated user error then had the balls to ask if I had documented this injury on Trust Pilot even after I sent them my horrible pictures of my burned, blistered face and eyes. I wish I could upload the pics here. Stay away from them!

UPDATE: Haven't heard a word from this company. I don't know how they can rectify severe burns on my face, likely scarring me for life, when I DID use the device as instructed! Blaming the user is extremely unprofessional, as I have documented proof during this horrific journey that it was used as instructed, until the device malfunctioned and caused severe burns. Please, stay away from this device for your own safety. Don't go through what I'm going through. An ER visit, several doctor's visits, and having to take time off from work!! Not to mention probable lifelong scars. They did respond to an email I sent them from my personal email account asking me to please take down my Trust Pilot review. Does that sound like a company that wants to make things right?? No, it does not. Oh, and BTW, they've also blocked me on FB.

ANOTHER UPDATE:
Now, I'm magically not blocked! Interesting! I am documenting EVERYTHING!!

ANOTHER UPDATE:
Stop taking my posts down on FB. I'm only speaking the truth. Your device is dangerous!!! The FDA says so and so does my face!

And again, I've screenshotted all my posts on FB as proof that you've taken them down. I've used absolutely no offensive language, other than posting my horrific pictures. That's what you don't want anyone to see. Also, I haven't received any emails from you at all since I posted my horrible experience with your device. So maybe stop lying. Your case is deteriorating by the minute
I've documented EVERYTHING, and I will not stop until you're taken down so no one else has to suffer like I have. There are multiple complaints about others being burned... probably not as severely as me, and you've made their return process very difficult. Not me, though. You returned my first payment immediately. Gee, I wonder why? I'm not going away!! You will be held accountable. Oh, and BTW, your device is absolutely not FDA approved, nor are ANY at home microneedling RF devices. I should've done my homework before purchasing, but I trusted your posts on FB. MY BAD. And STOP blaming user error. I used for over a month without issue, until it burned the hell out of my skin, using it as instructed like usual, turning the device off, yet STILL got burned, and has done irreparable damage.

Also, stop lying! I asked several friends to check your FB post where I posted my pics, and they didn't see my comments or pictures either, just my angry emoji. You've blocked everyone but me to see my comments and pictures. Good try, though. I'm documenting everything. Try again. Also, I haven't heard a thing from you via email since you asking me to take down my Trustpilot review. Again, stop the lies!!!!

They've disabled my ability to upload pictures to show what this device has done to my face. Please, do NOT buy this device. It will disfigure you. You have not reached out to me, other than asking me to take my Trustpilot post down. If anyone saw my pictures, before and after, you would be out of business, which is why you disabled me from doing so. You're unethical, and dangerous. I will not stop!!!!! You will hurt countless others. What is wrong with you???

18 February 2026
Unprompted review
Veautystore logo

Reply from Veautystore

Hello, we are sorry to hear about your experience. The VEAUTY Dot is an expert level tool and needs to be used according the our instructions to prevent a thermal rash or minor skin burns. A member of our team will reach out to rectify the situation ❤️

Update: Our team are already in contact with you, so we do not understand the updates on your review. We also have not blocked you or anyone on socail media, we just have a filter on for offensive language. The FDA does not declare our device or RF dangerous for skin, it just needs to be used appropriately and resposibly. Please reply to our emails so our team can assist you. Thank you.

Rated 1 out of 5 stars

On my first treatment using the Veauty…

On my first treatment using the Veauty dot malfunctioned. When I placed the device on my face there was an electric spark noise and a burning sensation. The site blistered and has left a burn mark on my cheek.

25 January 2026
Unprompted review
Veautystore logo

Reply from Veautystore

Hello, we are sorry to hear about this happening. Can you please share your order number so a member of our team can reach out to you. Thank you 🙏🏼

Rated 5 out of 5 stars

I’m loving g this so far!!

I’m loving g this so far!!!
Just received mine and I’m looking forward to seeing how it is going to change my skin!!!

26 February 2026
Unprompted review
Veautystore logo

Reply from Veautystore

We are looking forward to it also! Thank you so much for your kind review 😊

Rated 5 out of 5 stars

Beauty for the win!

Thank you Veauty for the fact when I had an issue Veauty handled this very well making things really easy. Customer service was patient, understanding and friendly. Support means everything when a customer finds themselves with a problem. It’s was greatly appreciated. I am obsessed with skincare and love my device!

25 February 2026
Unprompted review
Veautystore logo

Reply from Veautystore

Thank you so much for your kind words 🤍

We truly appreciate you taking the time to share your experience. It means the world to us that we could support you when you needed it most. Providing patient, understanding, and friendly service is exactly what we strive for, so knowing you felt well taken care of makes us incredibly happy.

And we love hearing that you’re obsessed with skincare and enjoying your device, that’s what VEAUTY is all about! ✨

Thank you for being part of the VEAUTY community.

Rated 4 out of 5 stars

5 weeks

I have been using the device for about 5 weeks. I feel like I’m noticing a subtle difference but the device doesn’t not consistently work. I am using it 3-4 times a week without fail and plan to give it another 4 or so weeks to make a final determination. It would be nice if the head was larger and could cover more area because it takes a long time to completer a treatment.

23 February 2026
Unprompted review
Veautystore logo

Reply from Veautystore

Thank you for sharing your experience! Consistency is key, and we’re glad you’re starting to notice subtle changes. Results can continue to improve with regular use, so we’re excited for you to see how things progress over the next few weeks.

We also appreciate your feedback about the treatment head size, that’s very helpful for us as we continue to improve. 😊

Rated 5 out of 5 stars

Great customer service

Great customer service with prompt responses. They care about their customers as much as their product.

1 February 2026
Unprompted review
Veautystore logo

Reply from Veautystore

Thank you so much for your kind words about our support team! 😊

Rated 1 out of 5 stars

This is a re-badged product that only…

This is a re-badged product that only costs £30 elsewhere. Don't waste your money.

16 February 2026
Unprompted review
Veautystore logo

Reply from Veautystore

Hello, we would like to respond by saying our product is a not a 're-badged' product. There have been copy products and imitations released which now are online, but they are not the same as the VEAUTY Dot. Please know that these products may not pass the same safety certifications as ours so please be cautious when deciding. We are sorry for any confusion this has caused.

Rated 4 out of 5 stars

Pretty impressive product

Delivery took a long time. The device is effective. It does not really “get rid of jowls” as it claims, but it does do other things well.

9 February 2026
Unprompted review
Veautystore logo

Reply from Veautystore

We apologise about any recent delivery days 🙏🏼 We have not discontinued this however, our device is still effective for reducing jowls 🙌🏼❤️

Thank you so much for taking the time to leave us a review 😊

Rated 5 out of 5 stars

Veauty Dot and Mask

I have been using the Veauty Dot and the collagen masks since Oct last yearI am now really starting to notice a difference in my skin and how its improved.

I have a short beard so have to navigate around that but it’s totally fine.
My skin is looking more youthful and tighter.
I highly recommend these products.

2 February 2026
Unprompted review
Veautystore logo

Reply from Veautystore

Thank you so much for sharing your experience. We’re thrilled to hear you’re noticing real improvements in your skin and that the VEAUTY Dot and collagen masks are working well for you.
It’s great to know they’re easy to use even with a short beard. We really appreciate the recommendation and your support. ❤️

Rated 5 out of 5 stars

I have had an amazing experience with…

I have had an amazing experience with the Veauty customer service.
They were so compassionate and kind.
So helpful and understanding-I couldn’t have asked for anything more.
They were also very professional answering my questions and I would thoroughly recommend Veauty as a wonderful company with great customer support and great products.
Very grateful and satisfied customer.

28 January 2026
Unprompted review
Veautystore logo

Reply from Veautystore

Thank you so much for your kind words! We’re truly grateful you took the time to share your experience.

It means a lot to hear that our team could support you with compassion, professionalism, and care.

We’re so happy you’re enjoying your VEAUTY products, and we really appreciate your recommendation. 💛✨

Rated 5 out of 5 stars

Love the Veauty Dot

The Veauty Dot is great. I have only been using it for a couple of weeks but I can already see skin tightening. It will continue to be a part of my skin care routine.

21 January 2026
Unprompted review
Veautystore logo

Reply from Veautystore

Thank you so much for your lovely feedback! We’re thrilled to hear you’re already noticing skin tightening after just a couple of weeks.

Consistency really does make a difference, and we’re so happy the VEAUTY Dot has become part of your skincare routine. 💛

Rated 5 out of 5 stars

3 week review

I have been using my Veauty for about 3 weeks now. I can definitely tell a difference! Skin is plumper, eye bags are tighter and lighter. There is a learning curve, and it takes patience to do your whole face and neck. Stick with it and you will see results!

20 January 2026
Unprompted review
Veautystore logo

Reply from Veautystore

Thank you for sharing your experience! ✨ We’re so happy to hear that after just three weeks you’re noticing plumper skin and improvements around the eyes, that’s wonderful feedback.

You’re absolutely right that there’s a bit of a learning curve, and we really appreciate you highlighting the importance of patience and consistency. Thanks for the encouragement and for trusting VEAUTY as part of your routine! 💛

Rated 5 out of 5 stars

I used my Veauty dot for the first time…

I used my Veauty dot for the first time and noticed my pores and fine lines looked less noticeable!!! I love it and can’t wait to see the results in a month ! Already recommending to my friends and clients!

19 January 2026
Unprompted review
Veautystore logo

Reply from Veautystore

Thank you so much for such a kind review and we are so happy you are seeing results so fast 🙌🏼

Rated 5 out of 5 stars

A great little beauty tool - love it!

I thought about buying this for a long time and finally took the plunge in December. I have been using it for about 4 weeks and can already see a difference in my skin, expecially in the area around my jaw! The Veauty Dot is so easy to use and only takes me 10-15 minutes 3 times a week. I am nearing 70 so guessing it may take a bit longer with me than for a younger person, but I will definitely be sharing before and after pics in another coupl of months.

19 January 2026
Unprompted review
Veautystore logo

Reply from Veautystore

We’re thrilled to hear you’re already seeing improvements, especially around the jaw area and that you’re finding the VEAUTY Dot easy to use and fit into your routine. Consistency truly is key, and it’s wonderful to hear how well you’re doing after just four weeks!

We love your outlook and can’t wait to see your before-and-after photos in the coming months. Thank you for trusting us and being part of the VEAUTY journey ✨

Rated 4 out of 5 stars

4 Stars so 4

I've recently started using Veautydot, and so far, I'm quite impressed! The products are intriguing, and I appreciate the thoughtful formulation. However, be prepared for longer shipping times, as my order took a while to arrive from China.

I've only been using the products for a few weeks, so I can't comment on any noticeable results yet, but I'm hopeful! I haven’t needed to reach out to their customer service, so I can't speak to that aspect of the experience. Overall, a solid four-star review for Veautydot—looking forward to seeing how my skin evolves with continued use!

19 January 2026
Unprompted review
Veautystore logo

Reply from Veautystore

We’re so happy to hear you’re enjoying the products and appreciate the formulation so far.

Results can take time, and we hope you’ll start seeing visible changes with continued use. Thank you as well for your patience with shipping, our feedback is truly valued.

If you ever need support, we’re always here to help. We’re excited to be part of your skincare journey ✨

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